Monkey Tree Holiday Park

Gostou We had a fantastic family weekend stay. Good size pitches together, bathroom facilities good and clean. Park catered for our grandson very well - he loved the swimming pool. Park grounds well kept, also clean, with some lovely plants and flowers. Reception staff on arrival very friendly and helpful. Location of campsite is fantastic for Newquay and Perranporth.

Não gostou Leading up to our stay there was quite a bit of confusion as to what ‘add ins’ had been paid for. We booked 3 pitches through Pitch Up, 2 dogs included with booking. However when I confirmed all out details with the park, they did not have record of the dogs and charged us (only for 1 as a goodwill gesture). Additionally, if you are going as a group - there is a £15 fee for each pitch to be next to another. Quite steep charge, which we believed we had paid but again, just before we arrived - had to pay and extra £15. I would definitely recommend double/triple checking this.
Also - the park say automated balances are not taken, but they are. Not a problem but this came up in the conversation regarding the “missing” £15 for one of the pitches.

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Gostou Nice

Não gostou Good

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Gostou Fantastic site, so much to do for the kids and for us adults. The site is absolutely spotless and the workers are always cleaning, busy, friendly and very welcoming. Everything was so close by and very well planned out as far as the site goes.

Não gostou There were a certain group of questionable individuals which unfortunately did upset us on 3 occasions. We did then try to avoid certain areas due to this. However, this is not the sites fault at all.

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Gostou the site as a whole was beautiful and so peaceful, the pitches where such a good size and everyone who was there was so kind and friendly. all the staff was amazing and made you feel so welcome. the pool was so warm and perfect felt like you was abroad.

Não gostou the toilets and shower cubicles where clean however very wet and all of your things can get drenched unless you put something down

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Gostou The campsite itself is lovely and the swimming pool is a great added extra. The showers and toilets are extremely clean and kept clean throughout the day, staff are very friendly.

Não gostou No paper towel in the men’s toilets and the hand dryers do not work.

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Gostou Great location
Great facilities
Plenty to do for children
We stopped over in our campervan with an awning and thoroughly enjoyed ourselves.
Outdoor pool is heated which is a big bonus.

Não gostou Showers.....please someone regulate these temperatures.
They are scolding hot! Now imagine this on top of a sun burn in the middle of summer.
Guests should be able to regulate shower temperatures.
No breakfast! On the monday morning the family of four headed down to breakfast to be greeted with closed doors! No signs in place no notice of closure. No where on site to have breakfast, very bad of them

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Gostou Everything about the park very clean well-maintained staff were amazingly friendly really happy to help, nothing seem to be too much trouble.

Will definitely come again

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Gostou Great staff

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Gostou Pitch size and location was brilliant, entertainment staff were fantastic, facilities were clean and the gardens well maintained, entertainment program was great, arcade was fun, location to local beaches was great and I noticed public transport is right outside the main entrance making it accessible for all, didn’t get to go in the pool due to poor weather conditions but it looked beautiful, soft play area was basic but enjoyable for the young one, it is just missing a ball pit and music playing while in there as it can be awkwardly silent, food in the beach club was delicious but a little pricey, plenty drink options too and super friendly bar staff, on site shop was good and had plenty options for doing a little food shop in, electric hook up was close to the pitch location making it super easy while holidaying with the baby. Didn’t get chance to play mini golf or do any of the day time entertainment activities but the looked great.

Não gostou Flooring inside the toilet/shower block very slippy, could do with some mats down, flooring outside the toilet block were also slippy when wet.

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Gostou Level pitches, friendly staff, welcoming reception.

Não gostou We came here in June, and it felt like the park was getting ready for peak of summer so therefore our holiday didn’t matter. The pool only had one heater working and only half of the pool was open as there was only 1 lifeguard outside, although 3 lifeguards were on reception. The pizza takeaway on site was closed all week, fish and chip shop was on limited opening times. The supermarket on site stocked very limited items, we went for bread and sausages for 3 days straight and was never in stock, gave up trying. Customer service in the shop could be improved, didn’t feel welcome and assistant came across rude. Laundrette is overpriced. The entertainment on the evening was repetitive. The whole holiday park seemed empty, almost as if we were the only ones on site, that in itself wasn’t a bad thing but as it was so quiet we didn’t get the full experience and it felt like our holiday didn’t matter. There was work going on around site so there was constant noise from Lorrie’s, tractors, in and out all day from 8am. We were on the first field right next to the road so we had constant noise pollution, not to mention the smell from fertiliser they used for the flowers.
I understand and appreciate that work needs to be done in order to keep up to standards but it seems we picked the worse week to go in regards of this, from the muck grabbers to the work men fixing toilet lights to the work men on the barriers, there was just something always going on. You couldn’t sit and enjoy the quiet because it felt like we were on a building site. The men’s toilets didn’t flush but they weren’t a priory in fixing.
Showers / toilets were cleaned daily but the walls in the showers were filthy. Tent pitches seem to have no drainage, the tent was sitting on a puddle and the tent pegs wouldn’t go in.
Overall it was a let down.
The only positive comment I got is for the park manager Luke. We had an incident happen where the swing broke and the chain came out the frame and hit my brother across his face and and neck. All swings got removed after this as none of them had safety chains on. Luke was the only one who seemed genuine and checked in on my brother.

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