Monkey Tree Holiday Park

A aimé The pool, entertainment and all facilities. The staff were friendly and we all had a lovely time. Definitely family friendly

Recommanderait à des amis Séjournerait à nouveau

A aimé Our pitch was one of the better locations on the site but my sons pitch was a disgrace,hemmed in like cattle.

N'a pas aimé Constant banging of loud music across the whole site all day and we were furthest away from amenities. The poor availability of the swimming slots for our grandchildren.

Recommanderait à des amis Séjournerait à nouveau

A aimé Good location, short drive to the beaches and shops. Showers with hot water. Good sized pitches.

N'a pas aimé Shop wasn't much selection and expensive, crazy golf they dont have enough clubs or balls, we went numerous times without any luck and both crazy golf and soft play area closed pretty early. Drinks at bar pretty expensive, £20 for a cider, beer and 3 soft drinks. Swimming pool we weren't able to use as it was always fully booked.
Nowhere suitable to wash babies/infants.

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A aimé Great place and great staff. We spent amazing time second time this year.

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A aimé Clean, well laid out site, close to beaches, all amenities you’d need

N'a pas aimé Pool availability was very poor, massively limited due to hot weather (somewhat understandable) but having checked on pool booking a week and again the day before it was very annoying. Potentially the main reason to book here, but only allowed 1x2 hour timeslot for a 4 day break is appalling. Food pricing is prohibitive too, £4.50 for a cone of chips is robbery!

Facilities don’t seem to match capacity when it’s fully booked

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A aimé Outside heated pool,
A brilliant well stocked shop on site,
Reasonable sized pitch’s,
Great park for the kids.
Descent location.

N'a pas aimé Pitch,s was badly maintained ie grass was too long especially if you dropped something small you had a job finding it,
Pool grass area was also badly maintained ie thistles and long grass.
Showers was VERY hot in fact too hot, couldn’t regulate temperature, pool was disappointing for kids you only get 2 hours in the pool as its time slotted.
Not enough water tap points.
Site did have certain areas for the WiFi but we couldn’t get on for love or money where we camped,

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A aimé We had an absolutely brilliant time! We left a day early because unfortunately we were all struggling with the heat! It had literally every single facility that was needed and we will definitely return!

N'a pas aimé I wouldnt say dislike it was just a shame we couldn’t spend the day at the pool! I understand there was such a lot of people it would be unrealistic to expect to stay longer than our timeslot but its something I honestly didnt think about prior to booking!

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A aimé Excellent entertainment for kids, there’s something for everyone.
Only 10 mins in the car to beaches/ towns
Clean
Heated outdoor pool

N'a pas aimé The pool bookings were a shambles. Only managed to get 1 swim throughout the whole week. The process changed depending what member of staff was on and eventually went onto a booking system.
Only people who could swim were allowed in the ‘deep end’ even with an adult (my 7 year old could stand up in it) there were kids as old as 10 in the paddling baby pool desperate to swim but couldn’t go in. Plus there were x4 life guards so should anyone get into trouble, it shouldn’t have been a problem - never been to a pool like it.

The showers were HOT HOT !! Like burning where you had to dash body parts in so you didn’t scold. My kids didn’t shower for the first 2 days. I eventually questioned with the cleaner on site at the time and he reluctantly turned the temp down. Still too hot but bearable. Not sure why they don’t have temperature gauges in the showers so you can choose your own. Very out dated. The showers in the pool were just as bad too, they would be boiling hot and then all of a sudden go freezing !!

The grass was very long and full of daisys, they seemed to only maintain the entrance and maybe a few rows in. It’s not want you want when you’re camping in a tent.

Very noisy. Not just from the music/microphones blaring all day and night. (I wasn’t close to entertaining either) No one seemed to care about being noisy/drunk and disorderly. Lads were playing football until midnight right in front of our tent. I feel ball games/ music should stop at a reasonable time.

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A aimé The campsite has great infrastructure and facilities however... read the disliked.

N'a pas aimé The biggest disappointment was the pool management, which was completely disorganized. On the day we arrived, we were told that no reservation was required and that we simply needed to arrive during the scheduled session times. The following day, we were denied entry because we had not made a reservation. The next day, we arrived early to book, only to be told again that reservations were not necessary, and we were given wristbands to enter. The day after that, we followed exactly the same process, waited around 20 minutes in line, and were denied entry because we supposedly needed a reservation.
This was extremely frustrating, especially for our children, who were ready and excited to use the pool.
After we and probably many others complaining about it, we received an email explaining the new pool policy:
2-night stay: maximum of 1 pool session
Up to 7-night stay: maximum of 2 pool sessions
Up to 10-night stay: maximum of 3 pool sessions
Up to 14-night stay: maximum of 4 pool sessions
Honestly, this makes it almost impossible to enjoy the pool facilities during your stay. This policy should be made much clearer before booking.
In addition, the shower in the bathroom near the food court only had cold water.
The shower in our block was also not functioning properly. The showerhead was missing, leaving only a hole in the wall where water came out, making it very uncomfortable to use.
Overall, the campsite has good facilities, but the poor organization and lack of clear communication regarding the pool significantly affected our experience.

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A aimé Great pitch, clean facilities

N'a pas aimé Poor management to access or no access of swimming pool. Eventually management brought up some system of booking online.

Recommanderait à des amis Séjournerait à nouveau