Monkey Tree Holiday Park

Mi è piaciuto Our pitch was one of the better locations on the site but my sons pitch was a disgrace,hemmed in like cattle.

Non mi è piaciuto Constant banging of loud music across the whole site all day and we were furthest away from amenities. The poor availability of the swimming slots for our grandchildren.

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Mi è piaciuto Great place and great staff. We spent amazing time second time this year.

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Mi è piaciuto Clean, well laid out site, close to beaches, all amenities you’d need

Non mi è piaciuto Pool availability was very poor, massively limited due to hot weather (somewhat understandable) but having checked on pool booking a week and again the day before it was very annoying. Potentially the main reason to book here, but only allowed 1x2 hour timeslot for a 4 day break is appalling. Food pricing is prohibitive too, £4.50 for a cone of chips is robbery!

Facilities don’t seem to match capacity when it’s fully booked

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Mi è piaciuto Outside heated pool,
A brilliant well stocked shop on site,
Reasonable sized pitch’s,
Great park for the kids.
Descent location.

Non mi è piaciuto Pitch,s was badly maintained ie grass was too long especially if you dropped something small you had a job finding it,
Pool grass area was also badly maintained ie thistles and long grass.
Showers was VERY hot in fact too hot, couldn’t regulate temperature, pool was disappointing for kids you only get 2 hours in the pool as its time slotted.
Not enough water tap points.
Site did have certain areas for the WiFi but we couldn’t get on for love or money where we camped,

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Mi è piaciuto We had an absolutely brilliant time! We left a day early because unfortunately we were all struggling with the heat! It had literally every single facility that was needed and we will definitely return!

Non mi è piaciuto I wouldnt say dislike it was just a shame we couldn’t spend the day at the pool! I understand there was such a lot of people it would be unrealistic to expect to stay longer than our timeslot but its something I honestly didnt think about prior to booking!

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto The campsite has great infrastructure and facilities however... read the disliked.

Non mi è piaciuto The biggest disappointment was the pool management, which was completely disorganized. On the day we arrived, we were told that no reservation was required and that we simply needed to arrive during the scheduled session times. The following day, we were denied entry because we had not made a reservation. The next day, we arrived early to book, only to be told again that reservations were not necessary, and we were given wristbands to enter. The day after that, we followed exactly the same process, waited around 20 minutes in line, and were denied entry because we supposedly needed a reservation.
This was extremely frustrating, especially for our children, who were ready and excited to use the pool.
After we and probably many others complaining about it, we received an email explaining the new pool policy:
2-night stay: maximum of 1 pool session
Up to 7-night stay: maximum of 2 pool sessions
Up to 10-night stay: maximum of 3 pool sessions
Up to 14-night stay: maximum of 4 pool sessions
Honestly, this makes it almost impossible to enjoy the pool facilities during your stay. This policy should be made much clearer before booking.
In addition, the shower in the bathroom near the food court only had cold water.
The shower in our block was also not functioning properly. The showerhead was missing, leaving only a hole in the wall where water came out, making it very uncomfortable to use.
Overall, the campsite has good facilities, but the poor organization and lack of clear communication regarding the pool significantly affected our experience.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Great pitch, clean facilities

Non mi è piaciuto Poor management to access or no access of swimming pool. Eventually management brought up some system of booking online.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto The park was lush we loved all of it

Non mi è piaciuto Only dislike was not having access to the pool and once in having to stand back in the sun to get another band it just don’t work

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Nice big pitches and not to far away from toilet bloocks

Non mi è piaciuto If I knew I would have had to book to have a swim I would not of booked this camp site. Nothing was said about this s until we arrived not good can’t see me ever coming back

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Mi è piaciuto We stayed for four nights on one of the electric hook‑up pitches. Pitch 143 was in a peaceful spot by the trees. The toilet block was very basic but clean. I must commend the staff, who worked long hours during the day to keep it that way. I simply cannot believe how disgusting some ladies can be — it became very clear as soon as the cleaning staff went home for the night.
Quite shocking, really.

I also appreciated the fact that there was a shop on site, as well as a small amusement arcade.

Non mi è piaciuto I decided to book Monkey Tree based on the fact that it was close to Newquay and had an on‑site pool. Unfortunately, the whole experience was rather disappointing due to the admin staff and the very chaotic approach to customer service. This was my first visit to the site, yet I received no welcome pack — only a map. In the end, I never connected to the on‑site Wi‑Fi, as I was never given a password. There was also no information provided about the swimming pool.

I discovered the hard way that there was a one‑hour time limit per guest. This was later hastily changed to a set of rather impractical booking slots “to make things fair”, communicated to guests by email. It was impossible to book a slot through Reception; I was told, quite bluntly, to go to the pool myself and book directly with the swimming pool team.

The worst part was that we all had to queue in full sun — on one of the hottest days of the year — just to book a swimming slot. Unfortunately, the pool staff were aloof and not at all welcoming, which left me feeling like an inconvenience.

Additionally, although the pool apparently has a capacity of 150 guests, there were only a handful of loungers and five parasols, all in full sun. When I asked about parasols, I was told that the five already taken were all that were available. I left the pool after 25 minutes, genuinely concerned about heatstroke.

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