Monkey Tree Holiday Park

Понравилось Our pitch was one of the better locations on the site but my sons pitch was a disgrace,hemmed in like cattle.

Не понравилось Constant banging of loud music across the whole site all day and we were furthest away from amenities. The poor availability of the swimming slots for our grandchildren.

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Понравилось Great place and great staff. We spent amazing time second time this year.

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Понравилось Clean, well laid out site, close to beaches, all amenities you’d need

Не понравилось Pool availability was very poor, massively limited due to hot weather (somewhat understandable) but having checked on pool booking a week and again the day before it was very annoying. Potentially the main reason to book here, but only allowed 1x2 hour timeslot for a 4 day break is appalling. Food pricing is prohibitive too, £4.50 for a cone of chips is robbery!

Facilities don’t seem to match capacity when it’s fully booked

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Понравилось Outside heated pool,
A brilliant well stocked shop on site,
Reasonable sized pitch’s,
Great park for the kids.
Descent location.

Не понравилось Pitch,s was badly maintained ie grass was too long especially if you dropped something small you had a job finding it,
Pool grass area was also badly maintained ie thistles and long grass.
Showers was VERY hot in fact too hot, couldn’t regulate temperature, pool was disappointing for kids you only get 2 hours in the pool as its time slotted.
Not enough water tap points.
Site did have certain areas for the WiFi but we couldn’t get on for love or money where we camped,

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Понравилось We had an absolutely brilliant time! We left a day early because unfortunately we were all struggling with the heat! It had literally every single facility that was needed and we will definitely return!

Не понравилось I wouldnt say dislike it was just a shame we couldn’t spend the day at the pool! I understand there was such a lot of people it would be unrealistic to expect to stay longer than our timeslot but its something I honestly didnt think about prior to booking!

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Понравилось The campsite has great infrastructure and facilities however... read the disliked.

Не понравилось The biggest disappointment was the pool management, which was completely disorganized. On the day we arrived, we were told that no reservation was required and that we simply needed to arrive during the scheduled session times. The following day, we were denied entry because we had not made a reservation. The next day, we arrived early to book, only to be told again that reservations were not necessary, and we were given wristbands to enter. The day after that, we followed exactly the same process, waited around 20 minutes in line, and were denied entry because we supposedly needed a reservation.
This was extremely frustrating, especially for our children, who were ready and excited to use the pool.
After we and probably many others complaining about it, we received an email explaining the new pool policy:
2-night stay: maximum of 1 pool session
Up to 7-night stay: maximum of 2 pool sessions
Up to 10-night stay: maximum of 3 pool sessions
Up to 14-night stay: maximum of 4 pool sessions
Honestly, this makes it almost impossible to enjoy the pool facilities during your stay. This policy should be made much clearer before booking.
In addition, the shower in the bathroom near the food court only had cold water.
The shower in our block was also not functioning properly. The showerhead was missing, leaving only a hole in the wall where water came out, making it very uncomfortable to use.
Overall, the campsite has good facilities, but the poor organization and lack of clear communication regarding the pool significantly affected our experience.

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Понравилось Great pitch, clean facilities

Не понравилось Poor management to access or no access of swimming pool. Eventually management brought up some system of booking online.

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Понравилось The campsite is great loads to do and close to Newquay beach

Не понравилось We run out of electric Saturday at 2am in the moring had to walk to the security guy to get him to come sort it out as we had a 16 month baby with us and it was quit cold in the tent , and then again on Monday morning we run of electric again at 4 am and had to make do with it as we was leaving and check out was at 10am but that is not acceptable, also showers was cold water and had to shower my 16 month baby in cold water shower

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Понравилось We’ll organise lovely layout bus stop right outside very easy to get about

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Понравилось The park was lush we loved all of it

Не понравилось Only dislike was not having access to the pool and once in having to stand back in the sun to get another band it just don’t work

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