Holme Pierrepont Country Park

Kedvelték The setting, the pitch size and facilities

Nem kedvelték Lack of customer care from staff

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the setting, the spacious pitch, and the facilities during your stay.

We're very sorry to learn about the damage to your vehicle and appreciate you bringing your experience to our attention.

We would like to clarify that the height barrier is manned for 12 hours each day, and information about the barrier being lowered during operating hours is included in our arrival email. The barrier is in place to help prevent unauthorised access to the site and ensure the safety and security of our guests.

During these hours, a member of our team is based in the shop monitoring the barrier, which is clearly visible from that location when it is in the lowered position. We are sorry that you felt unsupported on arrival, as this is not the impression we want our guests to have. We will share your comments with the team to reinforce the importance of proactively assisting guests approaching the entrance whenever possible.

Thank you again for your feedback. Guest comments are invaluable in helping us review our procedures and improve the experience we provide.

Kind Regards

Kedvelték Large pitch place ,quite, nice personal

Nem kedvelték Toilets and shower were very dirty

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to leave your review. We're delighted to hear that you enjoyed your large pitch, found the campsite peaceful, and that our team made a positive impression during your stay.

We're sorry to hear that the toilets and showers did not meet the standard of cleanliness you expected. This is not the experience we aim to provide, and we have shared your feedback with our housekeeping team so we can review our cleaning procedures and maintain the high standards our guests deserve.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.

Best wishes

Kedvelték Everything

Nem kedvelték Nothing

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to leave us your feedback.

We're delighted to hear that you enjoyed everything about your stay with us and that you had such a positive experience.

It's wonderful to know that you had no dislikes and we really appreciate your kind comments. We hope to welcome you back again in the future for another enjoyable stay.

Kind regards

Kedvelték Loved the campsite in general, great space!
It was situated perfectly to the rowing lake.

Nem kedvelték Not enough toilets but those that were there were clean.
We were a family camping for a rowing event and were put in the section with 20 somethings who were partying…
The shop wasn’t very good and didn’t even have bread

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Kezelői megjegyzés: Dear Guest

Thank you very much for taking the time to leave us your feedback. We're really pleased to hear you enjoyed the campsite overall, appreciated the space, and found our location convenient for the rowing lake.

We're also grateful for your comments, as they help us improve. I'm sorry to hear you were disappointed with the shop. We do stock bread, but it's kept in the freezer rather than on the shelves. We made this change because, when we stocked fresh bread, very little of it sold and we ended up with a lot of waste. We appreciate that this isn't very obvious, so we'll certainly look at making it clearer for future guests.

Thank you as well for your comments regarding the toilet facilities and pitch allocation. We always do our best to balance bookings, and we'll take your feedback on board as we continue to improve our guests' experience.

We hope to welcome you back again in the future.

Kind regards

Kedvelték Good location to the sports centre. Friendly staff

Nem kedvelték Toilets and shower facilities weren't very clean
We were camped in rafters field by the road, which was very busy and relentless noise all day / night which didn't make for a good night sleep.

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to share your feedback with us.

We're pleased to hear that you found our location convenient for the Sports Centre and that our team were friendly and welcoming during your stay.

We're sorry to hear that your pitch location affected your experience, particularly with the noise from the nearby road. We appreciate that a peaceful night's sleep is important, and we understand how this may have impacted your stay. We will take your comments on board and look at how we can better consider pitch allocations where possible, especially when quieter areas are available.

We're also sorry that the cleanliness of the toilet and shower facilities did not meet your expectations. We appreciate you bringing this to our attention and will review this with the team to ensure the facilities are maintained to the standard our guests expect.

Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

Kind regards

Kedvelték Vicinity to the national watersport centre. Plenty of space on pitch.

Nem kedvelték We were in the Rafters field. We stayed Saturday to Monday for an event. The shower/toilet block was not cleaned over the entire weekend so come Monday am it was grim.

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to share your feedback with us.

We're pleased to hear that you enjoyed our convenient location close to the National Water Sports Centre and that you appreciated the spaciousness of your pitch. We know how important having plenty of room can be, especially when attending events, so it's great to hear this was a positive part of your stay.

We're sorry to hear about your experience with the shower and toilet facilities in the Rafters field. We appreciate you bringing this to our attention, and we apologise that the facilities were not maintained to the standard you would expect during your stay. We will review this with the team to ensure cleaning schedules are monitored more closely, particularly during busy event weekends when facilities receive higher usage.

Thank you again for your feedback. We hope to welcome you back in the future and provide an improved experience.

Kind regards

Kedvelték Location. The country park is lovely and plenty to see and do. Kids enjoyed it. It was our first ever camping experience so we didn't have huge hopes and was only doing one night to dip our toes in.

Nem kedvelték Busy, but that was because there was an event on the weekend we stayed. So no ones fault really.
Some of the toilets didn't flush well and the bathroom facilities maybe need a small revamp. They were ok, adequate for our needs, as we only stayed one night.
Few rowdy people till half ten but when the sun went down, it was quiet.
We were placed right next to a wasp nest which was very awkward. But to be honest, our car was parked between the tent and it, so in fairness they didn't really get in or bother us too much. And I hate wasps so I would have been the first to run a mile.

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to leave such detailed feedback following your stay with us.

We're delighted to hear that you enjoyed your first ever camping experience and that the location, country park, and activities available helped make it a positive introduction to camping. It's lovely to hear that the children enjoyed themselves too.

We appreciate your understanding regarding the site being busier than usual due to an event taking place during your stay. We understand that event weekends can naturally be a little livelier, and we're pleased to hear that things settled down later in the evening.

Thank you also for your honest comments regarding the toilet facilities and the wasp nest. We're sorry for the inconvenience this caused, especially with young children with you. If possible, could you please email us with the pitch number you were staying on? This will allow us to investigate the location of the wasp nest and ensure it is checked and dealt with appropriately.

We will also review your comments regarding the toilet facilities and continue to look at ways we can improve the facilities and overall guest experience.

We're pleased that, despite these issues, you enjoyed your visit and had a good first camping experience. Thank you again for choosing to stay with us, and we wish you many more enjoyable camping adventures in the future.

Kind regards

Kedvelték Really close to the National Water centre.

Nem kedvelték Nothing

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Kezelői megjegyzés: Dear Guest

Thank you for taking the time to leave us your feedback.

We're delighted to hear that you enjoyed your stay and found our location so convenient for the National Water Sports Centre. We know how important it is to be close to local attractions and facilities, so we're pleased that our location worked well for your visit.

It's great to hear that you had no dislikes or issues during your stay, and we really appreciate your kind comments.

We hope to welcome you back again in the future.

Kind regards

Kedvelték Great campsite

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Kezelői megjegyzés: Dear Guest

Thank you for your review! We're so pleased to hear you thought our campsite was great. We also appreciate that you didn't have any negative comments to share.

We hope to welcome you back again soon for another enjoyable stay!

Best Wishes

Kedvelték Spacious feel to the pitches.
Lots of trees which offered shade and privacy.
Noise from other campers was minimal.
Hot water.
Very convenient to rowing lake.

Nem kedvelték Toilets - not enough and I don't think the drains could cope. A couple of mornings they were practically overflowing in the brick building. This was sorted later on the day both times.
Showers - did not drain well in the brick building. No where to put clothes/ washing stuff to keep dry.
No cold water at the sinks for brushing teeth.
Road noise was significant overnight for 3 nights which can't be helped by staff but there is obviously a healthy local population of boy racers.
Shop - very limited stock & opening hours.

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Kezelői megjegyzés: Dear Guest

Thank you very much for taking the time to leave such detailed feedback. We're delighted to hear you enjoyed the spacious pitches, the shade and privacy provided by the trees, the peaceful atmosphere, the reliable hot water, and our convenient location close to the rowing lake.

We also really appreciate you highlighting the areas where we can improve. We're sorry to hear about the issues you experienced with the toilets and showers in the brick amenities block. While we're pleased these were resolved during the day, we understand how frustrating this would have been and your comments have been shared with our team as we continue to review our facilities.

We appreciate your feedback regarding the lack of cold water at the sinks, as well as the shop's stock levels and opening hours. These are valuable points that will help us identify where we can make improvements for future guests.

Regarding the overnight road noise, we understand this impacted your stay. Unfortunately, this is beyond our control, but we appreciate your understanding.

Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back for an even better stay in the future.

Best wishes