Hidden Valley Park

Liked Setting

Disliked Electric hook up not in our pitch.
Most of the services were not available as they were quote " under staffed and really busy"
Not having regular cleaning in areas or bins emptied
No wifi

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From the manager: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations.

All of our pitches have access to electric hook-up, although on some pitches the connection point is positioned just beside the pitch itself rather than directly on it. For your pitch, the hook-up point was located in the flowerbed next to the pitch, around two metres from the edge.

We were also sorry to read your comments regarding staffing and facilities. During your stay we were operating with our usual team, and as it was half term, our café, restaurant, bar, shop and reception were all open for longer hours than normal. The only service affected that week was the availability of fresh croissants in the shop due to a supplier issue.

Cleanliness across the park is something we work very hard to maintain. Our shower and toilet facilities are cleaned daily, while our refuse and recycling points are checked and tidied every day. Bin collections take place weekly on Fridays, although if bins become full beforehand then they're swapped for empty bins.

We appreciate that everyone’s experience is different, and we are disappointed that this was your impression, particularly as we are often complimented on both our cleanliness and customer service.

With regard to the Wi-Fi, it is normally available across the whole park, and had we been made aware of any issue during your stay, we would have happily looked into it for you.

Thank you again for your feedback and for choosing to stay with us.
Richard.

Liked The site was stunning, lovley and clean all the facilities were close to our pitch including water on each pitch.

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Liked What an amazingly beautiful place to stay. Very friendly, cheerful staff. Loved the fact that the bus to Ilfracombe stops right outside the park. Very tasty food in the on site restaurant again with lovely staff. Amazing walks around the site. Great level pitches, even putting the electric onto the meter & then a refund for any unused was easy & fast to do. The toilets & showers were immaculately clean, even had under floor heating & plenty of hot water without having to push a button. Loved it here.

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Liked Great size pitch.
Lovely walk with lots of trees
Bus stop to ilfracombe, Woolacombe .
In ilfracombe the bus stops outside of a Wetherspoons.
Ilfracombe is beautiful ,lots of lovely quaint shops, harbour and places of interest.
We caught a second bus to Woolacombe ,very nice ,but very small we thought it was going to be a larger place.

Disliked Electric card didn’t work, had to walk to reception who said yes money was on card, had to try again. Had to ring for someone to bring new card .
Shower block was ok (probably in need of updating) ladies. no running hot water no matter how long you ran it for, it was cold, also said by other people we spoke to. Same for washing pot facilities just Luke warm if lucky.
Grass was long and we were camping, had to ask for mower to come a cut in front of tent because when wet we got wet. This was sorted.

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Liked Spacious pitches, easy access to toilet shower facilities etc. Nice little bar with outside space to sit. Beautiful surroundings with so many different trees and plants. The lake was peaceful too. Lovely staff, very welcoming and helpful. Electricity was optional, we stayed 5 nights and got a refund for the credit not used. Lovely kids play area with a stream running through the site.

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Liked Great layout, great location -very pretty and well kept.

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Liked Secure, private location. Beautiful suroundings. Very well kept facilities. With friendly/helpful staff. Pitches were of a good size.

Disliked Barrier seemed temperamental

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Liked When we were there it was very quite which we liked

Disliked I think having to pay for electricity and internet was not great , have stayed at similar sites where this was included for a similar price

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Liked Solo traveler, felt safe.
Very clean & tidy. Lovey surroundings with a wooded area to walk around.
Lovey cafe/restaurant, fairly priced, pleasant food.
I would stay again.

Disliked If you are pitched up near the main road, there is a small amount of traffic noise, if are looking for a very tranquil place to stay, may not be for you.
Dogs are not allowed in the reception area, some tie up points would be really helpful.

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Liked Lovely site, friendly staff,
Showers and toilets were clean
Food and drinks on site was spot on too.

Disliked You can hear the traffic on the road. But I'm sure it will be quieter once the leaves are back on the trees.

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