Scoutscroft Leisure Park

Positiv The pods were spacious

Negativ Toilets to far away you could use the pub toilets when open but late at night camp toilets to far away from pods my wife is disabled and can't walk far

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Positiv Great little place close to lovely places staff very helpful

Negativ The hot water to wash the dishs in the laundry room needs to be hotter forgot to tell reception

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Vom Platzbetreiber: Thank you for your lovely review and for recommending us! We’re so pleased to hear you enjoyed your stay in the pod and found the location convenient for exploring the lovely places nearby. It’s also great to hear that our team were helpful during your visit.

Thank you for mentioning the temperature of the hot water in the laundry room. We’re sorry it wasn’t as hot as it should have been, and we’ll make sure this is passed on to the relevant team to look into.

We hope to welcome you and your four-legged friend back again soon!

Positiv Shepards huts themselves were good to stay in with kids, service leaves a lot to be desired, heard they are getting rid of the huts and focusing on the statics which explains the state of the bathrooms. Location in terms of the beach and st abbs is great too.

Negativ Cleaning of the shepards huts was not adequate, i found a blue tablet on the floor and i was staying there with 2 children, this is not safe! Also roller blind in hut 8 does not roll up, and is shredded so lets light in.
Shower and toilet block not very clean, and family bathroom had no running hot water, and no plug so could not use to get the kids clean in there.
Staff had no idea what time anything opens, told bar opened at 10am sunday by reception, then 11am, then 12noon!

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Vom Platzbetreiber: Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed the Shepherd’s Hut, particularly for staying with your children, and that you found our location convenient for visiting the beach and St Abbs.

We are, however, very sorry to hear about the issues you experienced during your stay. Finding a tablet on the floor of the hut is understandably concerning, particularly when staying with children, and this is certainly not the standard of cleanliness we expect. We will ensure this feedback is passed to our housekeeping team for immediate attention.

We’re also sorry about the issues with the roller blind, the cleanliness of the toilet and shower facilities, and the lack of hot water and a plug in the family bathroom. We appreciate you bringing these matters to our attention, as they help us identify areas where improvements are needed.

We also apologise for the conflicting information you were given regarding the bar opening times. Our team should be able to provide clear and accurate information, and we’ll share your feedback with the relevant staff.

Thank you again for your honest feedback. We hope you’ll consider visiting us again so we can provide you with the much better experience you deserve.

Positiv Great location and price, friendly helpfully staff, good facilities

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Vom Platzbetreiber: hank you so much for your lovely feedback! We’re delighted to hear that you enjoyed our great location, value for money, facilities, and especially the friendly and helpful service from our team. It’s wonderful to know you had a pleasant stay with us.

We really appreciate you taking the time to share your experience and hope to welcome you back again soon! 🌟

Positiv Loved the playpark next to the pods and little lighting, it made it feel really cosy. Excellent value for money!

Negativ Wasn’t made aware that the restaurant wasn’t serving food so that was a bit of a pain as we came back to the park early to have dinner there. Fridge hadn’t been cleaned and had been leaking that was my only fault with the pod. Also the toilets weren’t cleaned regularly as there was a dirty used tampon on the floor for the two days

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Vom Platzbetreiber: Thank you for taking the time to leave your feedback. We’re delighted to hear that you enjoyed the playpark, the cosy lighting around the pods and found your stay to be excellent value for money.

We’re very sorry, however, that the cleanliness of the pod and toilet facilities fell below the standard we expect. A fridge that hadn’t been properly cleaned and was leaking should certainly have been picked up before your arrival, and we’re particularly concerned to hear about the issue you experienced in the toilets. We will be raising these points with our housekeeping and facilities teams.

We also apologise that you were not made aware that the restaurant was not serving food during your stay. We completely understand how frustrating this would have been when you had planned to return to the park for dinner. We’ll review how changes to our food service are communicated to guests to help avoid this happening again.

Thank you again for your honest and constructive feedback. We’re pleased you enjoyed the pod and park overall, and we hope we’ll have the opportunity to provide you with a much-improved experience on a future visit.

Positiv Great location for exploring the Scottish boarders & Northumberland. Superb little camping pods. Fantastic price! Staff super helpful!

Negativ Toilet/ shower block was a little dated & could do with some TLC with this said I think the park could easily charge more for the pods and make a few small changes on the facilities. Pods could do with few more hooks or shelfs on the wall above the beds.

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Vom Platzbetreiber: Thank you so much for taking the time to leave such detailed and constructive feedback. We’re really pleased to hear that you enjoyed your stay at Scoutscroft, loved the camping pods and found our location, value for money and staff to be highlights. It’s especially encouraging to hear that you would like to return.

We’re very sorry, however, that the toilet and shower facilities and the condition of Pod 4 fell short of the standard we aim to provide. The detailed points you’ve raised regarding the shower curtains, wet floors, lack of hooks and shelving, resealing, shower temperatures and general cleanliness are extremely helpful. We appreciate you taking the time to explain exactly what you experienced, rather than simply highlighting that there was a problem.

We’re particularly concerned to hear about the cold water in the accessible/family shower and will ensure this is brought to the attention of our maintenance team. Your suggestion regarding a squeegee or mop for guests, as well as more frequent checks of the toilet and shower facilities, is also something we will pass on for consideration.

Thank you too for your comments about Pod 4 itself, including the flooring, mattress and general condition. We understand that these details can make a significant difference to a guest’s experience, and we’ll make sure your feedback is shared with the relevant teams so that the pod can be assessed.

We’re sorry that these issues took some of the shine off what otherwise sounds like a very enjoyable stay. We genuinely appreciate your positive attitude and the fact that your feedback is intended to help us improve. Scoutscroft is a lovely site, and we would be delighted to welcome you and your family back in the future — hopefully with the improvements you’ve highlighted making for an even better experience.

Positiv Cheap price for Pod, basic but entirely as expected for this sort of stay.
Friendly staff, especially the guy heading up the bar.
Only stayed for 1 night so not much more I could say.

Negativ Not enough parking spaces by the pods, seemed to be more cars parked than there were pods - recommend some sort of display card system so you can only park if you have a pod.
Toilets were a little bit of a further walk than is ideal.

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Vom Platzbetreiber: Thank you for your review and for recommending us to friends. We’re pleased to hear you found the pod to be good value for money and that our friendly staff, particularly our bar team, helped make your stay enjoyable.

We appreciate your comments regarding the parking around the pods and the distance to the toilet facilities. Your suggestion of a parking permit or display card system is a helpful one, and we’ll certainly pass this on to the relevant team for consideration.

We hope you’ll come back for a longer stay next time and have the opportunity to enjoy more of what the park and surrounding area have to offer!

Positiv Everything

Negativ Chip shop

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Vom Platzbetreiber: Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay in our Superior Camping Pod and that you liked everything about your visit.

We’re sorry to hear the chip shop wasn’t quite to your taste, but we really appreciate you taking the time to share your feedback.

We hope to welcome you back to Scoutscroft again soon! 😊

Positiv Knus warm hutje waar wij prima konden slapen.

Negativ Weinig waterdruk bij de toiletten in het toiletgebouw

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Positiv The location is fantastic and the staff we spoke to were really nice and helpful.

Negativ The pod itself was seriously neglected. The lock on the door was not convincing - we kept having to put valuables in the car. The heater and TV didn't work. The single mattresses had springs sticking out and the double mattress had a slat missing.
The worst thing was the toilet block is so far away, which is crazy because surely it's only the pods that need to use them. The toilets blocked often and the showers weren't great either.
We were going to eat in the restaurant on the last night but there was a big private party with loud music until at least 11pm. We were glad to leave unfortunately, which is a shame because the Coldingham itself is an absolute gem and we would love to go back.

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Vom Platzbetreiber: Thank you for taking the time to share such honest and detailed feedback. We’re really pleased to hear that you enjoyed our fantastic location and found our team friendly and helpful.

We’re very sorry that the pod and facilities did not meet the standard you expected. Your comments regarding the door lock, heating, TV and mattresses are particularly concerning, and we’ll ensure these points are raised with the relevant team so they can be addressed.

We’re also sorry to hear about the issues with the toilet and shower facilities, including the distance from the pods and the toilets blocking during your stay. We understand how frustrating this must have been.

We apologise too that the private event affected your final evening. We appreciate that the noise and closure of the restaurant were disappointing, particularly when you had planned to dine with us.

It’s lovely to hear that you still feel Coldingham itself is an absolute gem, and we really hope we can welcome you back in the future and provide the enjoyable experience you were hoping for. Thank you again for bringing these issues to our attention.