Scoutscroft Leisure Park

Liked Unexpectedly ace, only booked a camping hit as a place to crash for the night be when I got there I wish I had booked longer. Nice people running a great park, recommended it to my pals as a stop on the Northumberland-Borders costal path

Disliked Not much really, though I’d welcome a better beer selection in the bar

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From the manager: Good morning Steve,

We are glad you had a great stay, you will have to come for longer next time!

I will pass the beer comments onto the park, we agree you can never have too much beer .

Please let us know if you would like to book again.

Kind regards,

Team Verdant

Liked Very good price and customer service.

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From the manager: Thank you for your lovely feedback! We’re delighted to hear you were happy with our prices and customer service. We really appreciate your support and hope to serve you again soon!

Liked enjoyable stay - was cozy, spacious, warm with heater on. fridge for cold items and wee tv. club for a beer next door and chippy for a takeaway open till 8pm. first time in a pod and better than expected. great value for money.

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From the manager: Thank you so much for your fantastic review! We’re delighted to hear that your first experience staying in a pod exceeded your expectations. It’s wonderful to know you found the pod cosy, spacious and warm, and that the little extras like the fridge and TV made your stay even more comfortable.

We’re also pleased you enjoyed having the club and chippy so close by — it certainly makes things nice and convenient! 😊

Thank you for recommending us and for mentioning the great value for money. We’d love to welcome you back again for another enjoyable stay!

Liked Staff are very accommodation and location is perfect.

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From the manager: Thank you for your lovely review! We’re delighted you enjoyed the location and found our staff so accommodating. We really appreciate your recommendation and look forward to welcoming you back again soon!

Liked The pods were spacious

Disliked Toilets to far away you could use the pub toilets when open but late at night camp toilets to far away from pods my wife is disabled and can't walk far

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From the manager: Thank you for your feedback. We’re pleased to hear you enjoyed the spacious pod.

We’re sorry that the distance to the toilet facilities was difficult for your wife, and we appreciate you bringing this to our attention. We’ll certainly take your comments on board.

We hope to welcome you back again.

Liked Great little place close to lovely places staff very helpful

Disliked The hot water to wash the dishs in the laundry room needs to be hotter forgot to tell reception

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From the manager: Thank you for your lovely review and for recommending us! We’re so pleased to hear you enjoyed your stay in the pod and found the location convenient for exploring the lovely places nearby. It’s also great to hear that our team were helpful during your visit.

Thank you for mentioning the temperature of the hot water in the laundry room. We’re sorry it wasn’t as hot as it should have been, and we’ll make sure this is passed on to the relevant team to look into.

We hope to welcome you and your four-legged friend back again soon!

Liked Shepards huts themselves were good to stay in with kids, service leaves a lot to be desired, heard they are getting rid of the huts and focusing on the statics which explains the state of the bathrooms. Location in terms of the beach and st abbs is great too.

Disliked Cleaning of the shepards huts was not adequate, i found a blue tablet on the floor and i was staying there with 2 children, this is not safe! Also roller blind in hut 8 does not roll up, and is shredded so lets light in.
Shower and toilet block not very clean, and family bathroom had no running hot water, and no plug so could not use to get the kids clean in there.
Staff had no idea what time anything opens, told bar opened at 10am sunday by reception, then 11am, then 12noon!

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From the manager: Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed the Shepherd’s Hut, particularly for staying with your children, and that you found our location convenient for visiting the beach and St Abbs.

We are, however, very sorry to hear about the issues you experienced during your stay. Finding a tablet on the floor of the hut is understandably concerning, particularly when staying with children, and this is certainly not the standard of cleanliness we expect. We will ensure this feedback is passed to our housekeeping team for immediate attention.

We’re also sorry about the issues with the roller blind, the cleanliness of the toilet and shower facilities, and the lack of hot water and a plug in the family bathroom. We appreciate you bringing these matters to our attention, as they help us identify areas where improvements are needed.

We also apologise for the conflicting information you were given regarding the bar opening times. Our team should be able to provide clear and accurate information, and we’ll share your feedback with the relevant staff.

Thank you again for your honest feedback. We hope you’ll consider visiting us again so we can provide you with the much better experience you deserve.

Liked Great location and price, friendly helpfully staff, good facilities

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From the manager: hank you so much for your lovely feedback! We’re delighted to hear that you enjoyed our great location, value for money, facilities, and especially the friendly and helpful service from our team. It’s wonderful to know you had a pleasant stay with us.

We really appreciate you taking the time to share your experience and hope to welcome you back again soon! 🌟

Liked Loved the playpark next to the pods and little lighting, it made it feel really cosy. Excellent value for money!

Disliked Wasn’t made aware that the restaurant wasn’t serving food so that was a bit of a pain as we came back to the park early to have dinner there. Fridge hadn’t been cleaned and had been leaking that was my only fault with the pod. Also the toilets weren’t cleaned regularly as there was a dirty used tampon on the floor for the two days

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From the manager: Thank you for taking the time to leave your feedback. We’re delighted to hear that you enjoyed the playpark, the cosy lighting around the pods and found your stay to be excellent value for money.

We’re very sorry, however, that the cleanliness of the pod and toilet facilities fell below the standard we expect. A fridge that hadn’t been properly cleaned and was leaking should certainly have been picked up before your arrival, and we’re particularly concerned to hear about the issue you experienced in the toilets. We will be raising these points with our housekeeping and facilities teams.

We also apologise that you were not made aware that the restaurant was not serving food during your stay. We completely understand how frustrating this would have been when you had planned to return to the park for dinner. We’ll review how changes to our food service are communicated to guests to help avoid this happening again.

Thank you again for your honest and constructive feedback. We’re pleased you enjoyed the pod and park overall, and we hope we’ll have the opportunity to provide you with a much-improved experience on a future visit.

Liked Great location for exploring the Scottish boarders & Northumberland. Superb little camping pods. Fantastic price! Staff super helpful!

Disliked Toilet/ shower block was a little dated & could do with some TLC with this said I think the park could easily charge more for the pods and make a few small changes on the facilities. Pods could do with few more hooks or shelfs on the wall above the beds.

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From the manager: Thank you so much for taking the time to leave such detailed and constructive feedback. We’re really pleased to hear that you enjoyed your stay at Scoutscroft, loved the camping pods and found our location, value for money and staff to be highlights. It’s especially encouraging to hear that you would like to return.

We’re very sorry, however, that the toilet and shower facilities and the condition of Pod 4 fell short of the standard we aim to provide. The detailed points you’ve raised regarding the shower curtains, wet floors, lack of hooks and shelving, resealing, shower temperatures and general cleanliness are extremely helpful. We appreciate you taking the time to explain exactly what you experienced, rather than simply highlighting that there was a problem.

We’re particularly concerned to hear about the cold water in the accessible/family shower and will ensure this is brought to the attention of our maintenance team. Your suggestion regarding a squeegee or mop for guests, as well as more frequent checks of the toilet and shower facilities, is also something we will pass on for consideration.

Thank you too for your comments about Pod 4 itself, including the flooring, mattress and general condition. We understand that these details can make a significant difference to a guest’s experience, and we’ll make sure your feedback is shared with the relevant teams so that the pod can be assessed.

We’re sorry that these issues took some of the shine off what otherwise sounds like a very enjoyable stay. We genuinely appreciate your positive attitude and the fact that your feedback is intended to help us improve. Scoutscroft is a lovely site, and we would be delighted to welcome you and your family back in the future — hopefully with the improvements you’ve highlighted making for an even better experience.