Sandford Holiday Park

Positiv Lots to do for the kids

Negativ Cold showers, didn’t mind as the weather was good and could shower at the swimming pool too.

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Positiv Good location to get around Poole/Bournemouth area. Site is spacious and good parks for little ones.

Negativ Second time visiting and hoped facilities would have been cleaned up for the summer but shower blocks are shabby and need updating. Pool changing rooms are very grubby, never seen them cleaned.

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Positiv The grandchildren were absolutely blown away with the park and the safari glamping tent. It was a great adventure for them.

All the staff were AMAZING and they made every effort to make our holiday a memorable happy one.

Archie stood out for his outstanding support to us and our grandson Toby (9), who highly respected Archie. Archie went over and above to make our stay and activities seamless and memorable. He was unbelievably talented when guiding Toby on the Hire Wire and football. Archie was professional throughout and got the best out of our Toby. Thank you Archie

Ronnan too stood out for his support to us and guidance to both Toby and Piper (5) when at the pools. Thank you Ronnan

Breakfast was outstanding as was the Thunderbird Chicken... excellent food.

The children really enjoyed the football and arts and craft den.

The NISA shop was brilliant.

Negativ Mainly, it was noisy, especially in the evenings. Some guests did not give up with their loud noise that went on until the early hours. Children, were constantly woken up as the noise got louder as the night went on and, we could not sleep either.

Dogs constantly barking day and night.

Outside pool was EXTREMELY COLD. THIS SPOILT OUR HOLIDAY (unsure if we would return because of this)

Wifi was so weak we could not book activities. Also, could not access our Netflix, Youtube, Amazon Prime etc.

More information provided on booking activities would be great, as it was difficult to grasp what was what and when. Especially without wifi. We missed out on loads. Go carts were broken and only a limited supply for guests to use.

We were misinformed on our booking as it stated NO DOGS, when most of our neighbours had dogs. Two of our family guests booked on our holiday, had to stay at home with their dog. When we realised dogs were allowed, they couldn't come back as they went back to work and could not mess their employers up again.

Crazy golf area needed clearing daily as it was full of stones and, debris from the bamboo plants and trees. This issue is absolute common sense and guests shouldn't have to remind staff about this. Eg when guests are playing golf, the area needs to be clean.

Our fridge was broken eg freezer compartment door was broken.

Safari tents...., bunkbeds would be better in one of the rooms as there was no space to move.

Need more football areas for the children please. Especially for younger children under 10 as the older children dominated the (one and only) pitch to play on. They took over the pitch pushing the younger children out. eg, bigger children were stronger and intimidating. Younger children had to stand back.

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Positiv Nothing as everyone was rude

Negativ Everything the staff was rude toilet blocks disgusting when complained they said the would get onto it but 4 hours they were still the same asked to speak to a manager but was told no as I wanted a refund as I didn't want to stay anymore you have to pay for everything I activities the only thing free is swimming if you can get in!! Not much entertainment for the children

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Positiv Decent sized pitches, toilets and showers close, big shower rooms, had WiFi at the pitch, lots of activities for children

Negativ Some of the food was expensive in the restaurant but was good

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Positiv Traveled with 2 teenagers, two 10 year olds and a 6 year old. Had a lovely stay. Nice sized pitches. Toilets and showers do need some attention but they were cleaning them just people using them not maintaining them.
Loved both the indoor and outdoor pool, did not need to book could just turn up.
Would return again if we were heading that way. Level pitch.

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Positiv Friendly staff, always helpful and amazingly polite and kind.
Pitch clean tidy and a good size. Great electric hook up.
Old bathrooms lovely and nice showers.
Great entertainment for children.
Wonderful onsite pools.
Great facilities in the main gathering area.

Negativ New bathrooms, in centre of touring area (rounded building), toilets did not flush, showers were cold, water supply may have a few issues.
Terrible WiFi near main shops and pub area(it made banking very difficult)

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Positiv pitch very suitable and plenty big enough to park and have seating

Negativ rude staff, booked activities for the children, Gel guns broke, hooverboards not enough and my grandsons broke, grandson did activity where he got into a big plastic ball and ran around knocking each other over, told staff member it was not inflated enough as he was nearly hitting the floor ,was told its up enough even tho its got a hole in it and other staff member went to get some sellotape.. told him its un staff and a health and safety risk, staff looked at me and picked up a football and started playing basketball.. these kids that are employed for cheap labour need looking at as have no idea over customer safety.

As for the cleaning of the toilet and shower blocks absolutely disgusting.
should be cleaned hourly as so many ppl using them and in a disgusting state.
I watched a young girl who got the cleaning stuff out the cupboard lined them up on the sinks then proceeded to fill her bucket then lent against the wall with her foot behind her and got her phone out and was on Facebook.. she stayed like this for 15mins then slopped dirty water around the floor and left. was left in a worst state

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Positiv Toilets & showers were reasonable for a large site

Negativ Allocated pitch was taken. Reception gave us another pitch but was partly taken by another user. Reception was then shut and had to get security to allocate a pitch. 3 x trips to reception (long walk) and 90 minutes wasted. No real apology and when we asked for an hour late check out, we were told we don’t do them.

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Positiv The amount of activities.
Huge place with a lot of people but was still always able to get a table in the club no matter what time we went in.
Thunderbird chicken was great. We went there every night after clubhouse. This is by far better than any KFC you have ever tried

Negativ We had a woman on our next pitch with 6 teenage kids. She was in caravan and kids were in a tent. Screaming swearing and general messing around till early hours Every night. I phoned up to see if we could move pitch or even upgrade. I was told all the pitches were fully booked. I tried to upgrade to the star pitches (fully serviced). And again was told the same. Yet For the rest of our stay there was 3 star pitches empty and quite a few pitches available in the ehu paddocks where we were. I guess they just didn't want to do the paperwork.

Electric bikes and e scooters are everywhere whizzing passed you.

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