Sunflower Park

Positiv The animals and fishing lake.

Negativ We chose this site because of the animals and play area as we were taking our 4 year old Granddaughter.
The playground is in disrepair and most of the equipment needs fixing.
The site allows large groups.

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Vom Platzbetreiber: This is said.
We continually review and check the play area. And you say it is in disrepair?
What issues did you find and feel them safe enough for you not to highlight to staff or owners.
So many visitors praise us for the play area

Conscious everyone has differing opinions and standards butty say it's in a state of disrepair isn't fair

Positiv This site has potential the children loved the animals and playing in the woods

Negativ There are only 2 showers for the whole site
The fishing pond needs some serious maintenance the peg area are dangerous
The children's park is in need of work the trampolines are potentially a death trap

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Positiv It was our first family trip in our caravan, the handyman Jay was very helpful getting us in and set up, and our little boy (2 years) loved playing with his toys with him. The pitch was lovely and grassy, very spacious too, plenty of space for our awning and the car in front. The highlight for our little boy was the farm animals, he spent most of the day going to see the sheep and the donkeys. Lots of facilities close to our pitch, for showers and washing up. A decent sized children's play area and a barn with lots of small animals too. There is also an enclosed dog exercise area, so we were able to let our 2 dogs off lead in the mornings. Super helpful owners, very friendly. We loved every minute and will definitely return to the campsite in the future.

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Vom Platzbetreiber: 🌻🌻🌻

Positiv Enjoyed the lovely Animals

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Positiv Relaxed site some great animals to look at

Negativ Sandy area which made it very dusty , I believe they are trying to deal with this issue shower and toilets needed some attention.

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Vom Platzbetreiber: Thankyou.
Most of the site is fully renovated and regraded with work to continue on the last area this week.
We are a sandy area. The weather has been exceptional. The two combined equals dust sadly
We are awaiting new shower trays and then going to refurb the wet rooms
Animal commitments and our poor health recently have impacted on getting this work done.
That said we try to provide the best we can and are regularly compared positively to facilities other sites offer

Positiv We visited Sunflower Park with family and had a great time. We have stayed several times with our grandchildren and they always have lots of fun and want to return time after time. Lovely area, great facilities and friendly hosts. We would definitely recommend this place 😃

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Vom Platzbetreiber: 🌻🌻🌻

Positiv We’ve just come back from a stay at Sunflower Farm Park and honestly had such a lovely time. What really stood out to us is that it’s a not-for-profit campsite, with all the fees going towards feeding and caring for the rescue animals on site – such a great cause and it really shows in the atmosphere around the park.
The animals are a huge highlight. Many of them roam freely, which makes the whole experience feel really special, especially for kids. It adds such a relaxed, friendly vibe and it’s clear they’re well loved and cared for.
The fishing pond was another favourite of ours – really peaceful and a lovely way to spend some downtime. There’s also a bar and a small shop on site, which is a great touch and means you don’t have to leave if you don’t want to. The play park is brilliant too, plenty there to keep the kids entertained.
The pitches are a really good size, giving you plenty of room without feeling cramped, and the whole site has a nice, laid-back feel. The owners are genuinely lovely people – very welcoming and always happy to have a chat, which makes a big difference.

Overall, we had a fantastic time and would definitely recommend Sunflower Farm Park to anyone looking for a relaxed, family-friendly campsite with something a bit different.

Negativ The only small downside for us was the shower facilities. They’re okay and perfectly usable, but could do with a bit of a revamp. That said, it’s clear the owners are aware, and given everything they’re doing with the animals, it’s understandable that it’s a big investment. Once that’s updated, this place would easily be a solid 5-star stay

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Positiv Our second visit and it did not disappoint. It has been updated alot since our last visit. So many more animals to adore, the bar is a great addition and we took full advantage of a nice cold pint in the Beautiful sunshine. Thank you for a great stay we will be back again soon

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Positiv Did not stay, left the site

Negativ Booked XL hard standing pitch with grass 26th April staying 25th May, arrived on site around 4pm to find all these pitches were allocated to other guests who had already arrived. Site owner blamed Pitchup saying it had allowed overbooking, directed us to a grass pitch with the tents which was also taken up by tents. Asked us to then pitch up on a sand filled area which didn't appear to be an actual pitch. We decided not to stay as what we had booked was not what was being offered and asked for a refund.
Site owner refunded their part of the booking but refused to refund the booking fee element taken by Pitchup and blamed them.
Currently in dispute with Pitchup and have raised chargebacks for the transactions as both sides are failing to refund my money for a service not provided.
Pitchup blaming site owner and site owner blaming Pitchup - no responsibility been taken on either side, very poor service all around - would have expected site owner to contact us well prior to arriving to advise that the pitch had been double booked so we could make alternative arrangements but this did not happen. Very disappointing.

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Vom Platzbetreiber: Sorry you felt it necessary to provide us with such a poor review, with a number of poor rating unconnected to your issue.
Right our side of the story...
Pitchup claim that site owners have total control of pitch allocation and availability but we know this not to be true.
A few times over booking has occurred and as we are a site that goes above and beyond, rather than just fob you off we always look to accommodate.
Only a few reviews down a guy speaks highly of the fact that he arrived on the wrong date, we were full but despite it being totally his fault we facilitated a pitch for him.
You did not book an XL pitch, refer to your pitch type again please.
You were offered an hardstanding pitch but it was on the side of the site that was in full sun, on the hottest day of the year.
We identified you had two small children and suggested an alternative option, under shade which was not , as you say, a full time pitch.
You chose that area.
After setting up the adults in the party sat beside the young children who proceeded to dig and bury each other in the sand.
No wonder sand got transferred into the motor home.
When you explained you were not happy and asked for a refund we didn't quibble and simply explained that we only receive 85% of the pitch fee. The other 15% is the fee pitchup charge.
As such we explained we couldn't fully refund you because we didn't have all of your money.
You said this was fine.
We paid you in cash with a instant refund whereas we could of done a long winded electronic refund, replicating how we get paid.
Despite being unhappy you were still on site for a couple of hours before speaking with us. And after your refund you still took a while to leave
To a point that we should of asked to keep some of the refund to cover your day ticket entry.
You score us 5 for location but chose to come stay ?
Value for money and child friendliness a 1. What an insult. We offer so much for children to do and loads of additions/services that other sites dont or charge extra for.. we are an animal rescue not a business driven by profit and this is reflected in all of our pricing.
As for customer services. We offered you more than one contingency, were polite, thoughtful of your children's needs and then didn't quibble regarding the refund and repaid in cash.
Is that not good customer service??
Cleanliness...... you allowed your kids to bury themselves in sand then score us low on site cleanliness. If our facilities were not clean nor the bins emptied and litter blowing around I would accept a low mark but to score us so low on differing elements, in order to justify an appalling overall rating is just cheap and not warranted.

Positiv This was our first blended family camp trip. Great location with enough to keep children entertained. The donkey’s were the highlight for us. Everyone was very friendly. We spent the evening using our bat detector by the fishing pond. Great value.

Negativ Investment into the welfare facilities would be beneficial with the popularity of this site.

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Vom Platzbetreiber: 🌻🌻