Camping Sopalmo

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
At least one of the party members must be aged 18 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 30 day(s) of arrival.

Coronavirus
Due to the COVID-19 outbreak, customers can amend their dates with the campsite/holiday park free of charge for all stays up to, and including, 30/06/2022.
Protective masks must be worn at all times in common areas.
The bar facilities are closed due to restrictions imposed by the coronavirus outbreak.
The café is closed due to restrictions imposed by the coronavirus outbreak.

Dogs
A valid vaccination certificate must accompany your dog.
Dogs are prohibited from main facilities and amenities.
Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
The site only allows dogs up to 35kg.

General
Bookings are nominative and non-transferable.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Public areas are non-smoking.
Quiet (afternoon) hours must be respected between 12 a.m. and 12 a.m..
Quiet hours must be respected between 10 p.m. and 8 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.

Occupancy
Group bookings of 4 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
No hen/stag parties permitted via Pitchup.com.

Pitches
You must follow the management directives when pitching your tent/unit and related equipment.

Reception
Reception is open from 9 a.m. to 1 p.m. and from 12 a.m. to 12 a.m. between 01/01 - 30/06 and 31/08 - 31/12.
Reception is open from 9 a.m. to 2 p.m. and from 6 p.m. to 10 p.m. between 01/07 and 31/08.

Safety
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
No charcoal barbecues allowed.
Open fires are prohibited.
Please do not touch or feed the animals.

Taxes
This area is not subject to city tax.

Vehicles
No vehicle movement between 10 p.m. and 8 a.m..
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.

Visitors
Visitors’ cars are not permitted on site.
Visitors must leave the premises by 5 p.m..

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