Treborth Hall Farm Caravan Site

Liked The chemical disposal facility.

Disliked Very disappointing experience, largely due to the owner’s attitude. Hospitality and basic customer service seem to be unfamiliar concepts here. I would strongly advise that the owner take a customer service course before welcoming any more guests. Unsurprisingly, the hygiene standards are no more impressive than the hospitality.

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From the manager: Thank you for your review.

After checking your booking, we can confirm that you had booked a non-electric grass pitch, despite telling a member of our team on arrival that you had booked an electric grass pitch. As a result, you were initially shown to an electric pitch in good faith.

When we later checked your booking and realised the mistake, we politely explained that you had booked a non-electric pitch and asked you to move to the correct pitch. You then said that you could not understand what we were saying. While we appreciate that language barriers can sometimes arise, this is unfortunately beyond our control, and we remained polite and professional throughout.

Your comments about my customer service are completely at odds with the feedback we receive from hundreds of other guests. We are proud to have some of the highest ratings in the area, and our reviews consistently reflect the friendly and helpful service we provide.

We believe your review is an unfair reflection of what actually happened. We simply asked you to move onto the pitch that had been booked and paid for.

Based on your review and the experience during your stay, we do not feel our park is the right fit for your expectations, and we would respectfully decline any future booking from you.

We wish you all the best in finding a site more suited to your needs.

Liked Great welcome, very clean and well kept site, really good base for exploring.

Kids really enjoyed the woodland area.

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From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked Everything was grand

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From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked Loved my stay with you the pitch and the showers are perfect good location definitely come back again

Disliked Overcrowded Saturday night people just putting tents up randomly not sticking to A pitch number.

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From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked Facilities were clean and up to date. Quiet, peaceful site with good pitches. Fridge freezer, kettle and toaster free to use.

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From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked It was quiet

Disliked We were not in the walled area which looked very well maintained and clean, but down the bottom end. It seemed on more of a gypsy site , looking very much unloved and full of chavy Xmas lights.seems there are a few caravans that are there full time. We only used these showers not the ones in the walled area but they are really dirty .
Handy for Menai but that’s all I can say that we liked. No WiFi as this end but they said they were working on this for next year.

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From the manager: Thank you for your feedback.

We would like to clarify a few points for future visitors. The attractive walled area you refer to is reserved for our seasonal owners. Touring guests are allocated pitches separately depending on availability, and all guests have access to both of our shower and toilet blocks. If you found one facility below the standard you expected, you were welcome to use the other, and we would have appreciated being informed during your stay so we could have addressed any concerns immediately.

We were particularly disappointed by your use of the term “gypsy site.” We found this wording to be inappropriate and unnecessary, as it relies on a stereotype rather than providing constructive feedback about the park itself. We welcome guests from all backgrounds and ask that reviews remain respectful and focused on genuine experiences.

With regard to Wi-Fi, we do not advertise Wi-Fi anywhere on the park because we do not currently provide this facility. Your review states that you were told Wi-Fi was being worked on for next year. If you spoke to a member of our team about this, it is disappointing that you did not also mention your concerns regarding the shower block or cleanliness at the time, as we would have welcomed the opportunity to investigate and resolve any issues during your stay.

We appreciate constructive feedback, as it helps us improve, but we also believe it is important that reviews remain factual, respectful, and fair.

We wish you all the best with your future travels.

Liked The Quietness.

Disliked The back shower block floors were filthy. Showers needed overhauling. Showers did not work in that back block this morning. The place just felt unkempt, needed strimming. Of the 8 nights we stayed in the UK, yours was our least favourite

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Liked Great site
Lovely facilities
Great staff
Any issues dealt with quickly
For an organised site it has a lovely feel to it

Disliked Unable to use large field so was a little disappointed

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From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked Lovely site all around

Recommend to friends Visit again

From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

Liked Clean tidy site. Very friendly and helpful team

Recommend to friends Visit again

From the manager: A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!