Treborth Hall Farm Caravan Site

A aimé Lovely area
Good layout

N'a pas aimé Toilets need a complete overhaul
In the men's cubicle when you stand on certain tiles water raises from underneath also black mould in showers and ceiling

Hired a dome tent but wasn't cleaned first one had water in (hole in roof)
and grass

second tent we moved to had grass and food remnants around the edges

Office seemed always closed there is a number to call but phone signal isn't great

There are disabled toilets on site but are locked and no sign to say where to get key
(Radar key don't fit)

Bouncing castle was never inflated

Food and drink trailer never open

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A aimé Flat pitches

N'a pas aimé Shower moldy, no toiletpaper, not clean, strange checkin

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A aimé -Great location for exploring Anglesey and North wales in general
-proximity to Menai bridge for shops
-kids play area and tree swings in woods

N'a pas aimé -needs bigger toilet/shower block to size of site
-often ran out of toilet paper

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Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé none

N'a pas aimé old sanitary, a lot of things (e.g. cold watertaps) don't work and need an urgent update !!

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A aimé The chemical disposal facility.

N'a pas aimé Very disappointing experience, largely due to the owner’s attitude. Hospitality and basic customer service seem to be unfamiliar concepts here. I would strongly advise that the owner take a customer service course before welcoming any more guests. Unsurprisingly, the hygiene standards are no more impressive than the hospitality.

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Réponse du gestionnaire : Thank you for your review.

After checking your booking, we can confirm that you had booked a non-electric grass pitch, despite telling a member of our team on arrival that you had booked an electric grass pitch. As a result, you were initially shown to an electric pitch in good faith.

When we later checked your booking and realised the mistake, we politely explained that you had booked a non-electric pitch and asked you to move to the correct pitch. You then said that you could not understand what we were saying. While we appreciate that language barriers can sometimes arise, this is unfortunately beyond our control, and we remained polite and professional throughout.

Your comments about my customer service are completely at odds with the feedback we receive from hundreds of other guests. We are proud to have some of the highest ratings in the area, and our reviews consistently reflect the friendly and helpful service we provide.

We believe your review is an unfair reflection of what actually happened. We simply asked you to move onto the pitch that had been booked and paid for.

Based on your review and the experience during your stay, we do not feel our park is the right fit for your expectations, and we would respectfully decline any future booking from you.

We wish you all the best in finding a site more suited to your needs.

A aimé Easy to deal with - showers good.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé Opportunity to pick where I wanted to pitch

N'a pas aimé Where do I start!
The shower block/ toilets were disguising, no toilet paper for the entire time I was there. Only two showers and one of them was locked shut for the duration of my stay. The button for the shower is on the outside, says you get 5-7 minutes but takes at least 2 for the shower to heat up! Very silly system!
Apart from being met by reception on the day I arrived, I didn’t see another staff the entire time. The reception was closed every time I went past (way before 5pm!). Unable to inform member of staff of issues as no one around and no one answered the phone when I phoned the number on reception door!
Was told there was another shower/toilet block near the camping fields - had warning tape across so clearly not in use.
No signal or WiFi anywhere (not the campsites fault, but had checked beforehand as was a solo female and was assured there was ‘good signal’)
Was told there was a warden around the site - again, didn’t see once and warden caravan didn’t look used.
Food/drink truck closed the duration of my stay.
Communal areas were gross ~ unable to use microwave as it was so dirty.
There was police at the campsite half way through the stay - felt very unsafe at this campsite so decided to cut trip short and leave.
I wouldn’t stay again and wouldn’t recommend.

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Réponse du gestionnaire : Thank you for your feedback.

We find it disappointing that you chose to post anonymously, as we strongly disagree with many of the comments made in your review.

During your stay, we had two site managers, Barry and Eddie, as well as two other members of staff, on the park every day. Barry and Eddie not only manage the site but also carry out maintenance work throughout the park. At the time of your stay, our team was dealing with a significant water leak to restore the water supply for one of our residents, so staff were working across the park while remaining available to assist guests.

You stated that you were unable to report any of these issues to a member of staff. We find that difficult to understand, as there were four members of staff on the park throughout your stay. Our office door is always open during opening hours, and if a member of the team is away from the office assisting elsewhere on the park, our telephone system automatically diverts calls to them. There is therefore always someone available to help.

We also find it difficult to understand why you chose to post your review anonymously. You say you wanted to raise your concerns with a member of staff, yet by remaining anonymous you have made it impossible for us to identify you or investigate the issues you have described.

You also mention that there was no toilet paper. Our toilet and shower facilities are checked regularly throughout the day, with spare toilet rolls always available. The communal microwave and toaster are only a few months old and are cleaned regularly, so we were surprised by your comments regarding their condition.

You also referred to the second toilet block being closed. We believe you may have mistaken our brand-new facility, which is still being prepared for use. The operational toilet and shower block is located immediately next to it.

You also commented about the lack of Wi-Fi and mobile signal. We do not advertise that we provide Wi-Fi anywhere on the park, nor do we guarantee mobile phone signal, as this varies between different network providers. We are therefore unsure where the information came from that you had been assured there was “good signal”, as this is not something we advertise or guarantee.

Regarding the police attendance, this was unrelated to the campsite or the safety of our guests, and at no point was there any risk to anyone staying on the park.

We are proud of the standards we maintain and the positive feedback we receive from the vast majority of our guests, and we encourage future visitors to read all of our reviews to gain a balanced picture of the experience we provide.

As we do not believe your review accurately reflects your stay or the standards of our park, we do not feel Wilsons Treborth Caravan Park would be the right site for you in the future. We therefore would not invite you to return and wish you all the best in finding a campsite that better meets your expectations.

A aimé Great welcome, very clean and well kept site, really good base for exploring.

Kids really enjoyed the woodland area.

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Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé The toilets were nearby to where was pitched. We was nicely spaced

N'a pas aimé The toilets and showers weren’t great.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé Everything was grand

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!