Swallowtails

Liked Everything ! Small quirky site full of character, absolutely loved it. Very clean toilets and showers with just the right temperature. The sunset view is to die for, stunning. 10 minutes walk into town with shops and bars basically everything you need is at hand. Mark was so friendly and welcoming a perfect host. We will definitely be returning, a hidden gem.

Disliked Nothing to dislike

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Liked Location, pitch size, lots of games etc. that everyone can use. Communal fire pit.

Disliked Toilets, showers. Main gripe was we were there for two nights and nothing was cleaned.

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From the manager: Thank you for your review. Glad you enjoyed some of our facilities. Sorry you were not completely happy with your stay. However, I am a little confused as you asked to stay 2 extra nights, but seem to have changed your mind about the campsite after I would not give you a significant discount.

Liked The location was great. Town and railway station within walking distance.
Nice, quiet site. Had a brilliant night's sleep.
Showers and toilets were clean.
Kitchen was very handy.
Facilities for children were great. Loved the playroom, what a brilliant idea.

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From the manager: Thank you for taking the time to write such an indepth review. We are so pleased that you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

Liked The site is in a great position in Pickering,the pitches are very good and the facilities are very good,

Disliked Just needed a light to light up the site it doesn’t need to be very bright.but in the dark it’s pitch black.im not sure that it had WiFi.

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Liked Location

Disliked Nettles around the watertaps and EHU points.

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From the manager: Thank you for your review. We have dealt with the nettles. All the best.

Liked A lovely quite site in easy walking distance of Pickering. Very tidy, clean facilities and well equipped. Great communication from the owners. Definitely a site we would like to return to.

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From the manager: Thank you for taking the time to review Swallowtails. We are so pleased that you enjoyed your stay with us. We very much hope to have the opportunity to welcome you back in the future.

Liked A lovely small site within an easy walking distance to Pickering.

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From the manager: Thank you for taking the time to review Swallowtails. We hope to have the opportunity to welcome you back in the future.

Liked No electricity when we arrived - host did best to sort this out. Helpful hosts.
No water later that first evening because a previous camper had banged a peg into the pipe! Again - host sorted this out the next morning and to be fair refunded us for the night.

Disliked Smaller than looked on the pictures - motorhomes in very close proximity.
More suited to camping & glamping.
Toilets are in a porta cabin.
Showers are in a potentially nice wooden hut - but water temp is pre-set! (too cold for us) & there are cobwebs, spiders & spiders nests everywhere. Needs a very good clean!
Elsan unit is raised above ground - making the stench unbearable - most sites have these underground!
Nothing around a 20-minute walk into Pickering - was hoping for trails that were more easily accessible.

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From the manager: Thank you for your tips. We have turned up the water temperature. There is a new boiler on the showers in the stable block and I think that the change of season/water temperature may have been the reason why it was cooler. If you had mentioned it whilst you were here we would have happily turned it up for you.
Re pitch sizes. Our photos show how big each pitch size is and the pitch sizes are clearly stated on Pitch Up listing.
We have cleared any cobwebs away in the stable block, but we did not see 'cobwebs, spiders & spiders nests everywhere'. We only saw a few cobwebs. As this is in an open stable block, cobwebs can appear overnight, but we will try to be extra vigilant in future.
The Elsan unit is deliberately raised so that it is easier for guests to pour away waste without having to bend down. The odour is only noticeable when you open the top, but as it is no where near the pitches or car park, it is not a major problem for campers. Unfortunately, emptying a toilet cartridge is always a smelly business.
A little confused about you mentioning that there were no walks considered that we are near an old railway track, lots of public footpaths and a woodland north of the steam train station. We are also at the start of the Pickering to Malton cycle route. Again, if you had asked us, we would have been happy to show you.
Genuine apologies for the lack of water on the evening of your first night from about 9pm. Mark did his best in the dark to dig up the damaged waterpipe from a campers tent peg and the water returned by the morning. The reason why it could not be fixed immediately was because it was a Sunday evening and partners could not be bought, but he was able to purchasers first thing at 7am and back on for 9am.
I believe Mark lent you an extension cable for your EHU. Apologies for the half hour that you were without electricity because the power button hadn't been turned on for you at the EHU. I'm sorry to hear that you felt that your birthday weekend had been ruined by thie electricity being off for this period of time.
We have had the comment about you saying that we had somehow revised the refund we gave you for the first night as our bank records clearly show the payment going out to you.
It seems Swallowtails is not the campsite for you. We hope you find somewhere else more suitable to you needs. All the best.

Liked Everthing about swallowtail is stunning.Lovely hosts,quite location,great view of the stars, clean,showers nice,plenty of bins etc.
Even an outside pizza oven,table tennis.
Loved it,definitely coming again.

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From the manager: Thank you for taking the time to review Swallowtails. We are so pleased that you enjoyed your stay and the view of the stars! We very much hope to have the opportunity to welcome you back in the future.

Liked Nice quiet little campsite,
Basic but everything you need.
Mark the owner, informed us everything by text message. Once we arrived ,he came and introduced himself and told use about the site.

10mins walk into pickering, spot on.
Great pub's, highly recommend Number 4 on the high street. 🍻🍻

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From the manager: Thank you for taking the time to review Swallowtails. We are so pleased that you enjoyed your stay and the surrounding area. We very much hope to have the opportunity to welcome you back in the future.