Glamping at The Avenue

On-site accommodation

Admission

• At least one of the party members must be aged 18 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• There is no reception at this site. Please check in at the House on site instead.
• The site will send you further check-in information 3 day(s) before your arrival.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.

Dogs

• Dogs are not allowed if you are staying in the accommodation units.
• Guide dogs are allowed on site free of charge.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the shower facilities are unisex.
• Please note that the toilet facilities are unisex.
• Please note that the toilet/shower facilities are unisex.
• Public areas are non-smoking.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Hired accommodation

• Hired accommodation: £25.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
• No naked flames are allowed inside the hired accommodation units.
• The damage/cleanliness/bracelet deposit required on arrival can only be paid for in cash.
• Your unit must be left clean and tidy; a fine of £25.00 will be charged for unclean units upon departure.

Occupancy

• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• Open fires are prohibited.
• Please do not touch or feed the animals.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors are not permitted on site.