Broom Hill Retreat

On-site accommodation

Admission

• At least one of the party members must be aged 21 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 2 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 5 day(s) of arrival.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
• The site only allows dogs up to 30kg.
• Your dog must be tattooed or microchipped.

Extras

• Facilities/activities including EV charger are subject to extra charges payable on arrival.

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 4 consecutive nights.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 9 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Hired accommodation

• Hired accommodation: a £125.00 damage/cleanliness/bracelet deposit is required within 10 days of arrival and will be refunded within 2 day(s) of departure after inspection of your unit, should no damage/losses be found.

Occupancy

• No hen/stag parties permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• No charcoal barbecues allowed.
• No electric barbecues allowed.
• Open fires are prohibited.

Taxes

• This area is not subject to city tax.

Visitors

• Visitors are not permitted on site.