Liked Great campsite - very child friendly. We had two yurts and three tents in the campsite so spent most of our time in the main camping field. The site has a quiet by 10 policy which is largely observed. It was very friendly and the new loo block in the far field is a great improvement. The Yurks had heated blankets are were well equipped. We ordered 15 pizzas on the Saturday evening ( a pre booked 5pm slot) and they were all ready by 5.20. Great food, very hot and good portions for hungry teenagers. Parking was easy and our younger campers made lots of friends so needed little entertainment. I've been coming here on and off since I was 15 (30 years) and look forward to many more return visits in the future. We will be back again next year.

Disliked My only minor criticism of the site was related to music. In an ideal world it would be great of the campsite had a no music policy. We arrived at the Yurts to find a large group (not camping in the field) all blasting out music VERY loud. Other that that I can't fault the place.

Recommend to friends Visit again

Liked Lovely clean site with beautiful views. New toilet and shower block is amazing, however the old one wasn’t that bad either. On site facilities are brilliant, the cafe is a great addition and brilliant for breakfast. The cafe and the 2 pubs both cater for gluten free food and alcohol, this was greatly appreciated! The bell tents were very comfortable and well stocked with everything you need, the surprise addition of electricity and an electric blanket topped off our stay. We will definitely be back and would highly recommend to friends and family. Thank you

Recommend to friends Visit again

Liked Everything was great! We stayed in one of the clamping tents- everything we needed and more, really enjoyed the camp itself with the lovely shop, cafe, pub across the road, and the pizza ovens where we ordered for later that night. Really tasty.

Disliked We had read reviews about the shower block requiring attention. The showers and loos were clean and tidy and there was a sign up abiut the new showers coming soon, looking forward to seeing that.

Recommend to friends Visit again

Liked Stayed in the new bell tents.
It was lovely to arrive and already be set up.
2 pubs locally plus an on site cafe/bar.
Good facilities.
Great location.

Disliked They could have lowered the price structure for midweek.
Weekend was packed but come Monday we were the only occupants in the bell tents and we were still paying weekend prices.

Recommend to friends Visit again

Liked Please see disliked section.

Disliked We bought a Luxury Bell Tent experience for a member of our family for their birthday, and unfortunately she didn’t have a good experience with aspects of the stay ranging from disappointing to unacceptable.

The most disappointing part was nobody available to facilitate check when our guest arrived at 7pm, despite the confirmation booking saying check in was between 3pm-8pm, which led our guest had to find the tent by themselves. When Newfold Farm called us earlier in the day, we were asked “where we were” and we were told they “finish early on Sundays”, despite the booking confirmation saying otherwise.
Unfortunately this set the tone for the standard of customer service we received.

Other issues on arrival ranged from the the tent not being secured properly, having only one match provided for lighting the hob, no milk provided despite tea and coffee being provided (some UHT capsules would have remedied this), and inadequate lighting inside the tent, and many other issues which we highlighted in our complaints to Newfold Farm.

Some of these issues were remedied during the stay, however we’re extremely disappointed not just by the poor experience that was provided for something billed as a luxury experience, but how this carried on afterwards with the lack of response to our complaint.

We’ve tried contacting Newfold Farm three times over this to give them an opportunity to address our concerns and requested a partial refund, but did not receive a response after giving them over 2 weeks to address these. Unfortunately we now have no choice but to leave a disappointing review.
If you manage the campsite and are reading this, we have sent emails to campsite@newfoldfarmedale.com, and we are still awaiting a reply to resolve the issues.

Overall we feel that Newfold Farm is chasing luxury money, but not providing the experience and customer service to back it up, and I hope that these issues are resolved not only so we can settle the complaint, but also so that future customers can have a better experience.

Recommend to friends Visit again