I need to change the card payment details for my booking before the balance due date. How can I do this?
If the campsite allows it, you can pay your balance earlier than the due date via a payment link, available:
- in your booking confirmation email
- in your payment reminder email sent the day before the balance payment due date
- in your customer portal
If your booking confirmation states that your balance will be taken on a specific date and you want to pay a different amount, you must contact the campsite or holiday park direct. Contact details are provided in your confirmation email.
If you have a new card (e.g. a replacement card) from the same bank account used, the payment should still automatically go through on the replacement card. Should the payment from your original card fail on the due date, a payment link is emailed to you.
They will be able to cancel the payment and take payment via the new method. Alternative payment methods available for the campsite or park are shown in your confirmation email. Please note that card payment may not always be possible.
For bookings that do not state that your balance will be taken on a specific date, your card details are not passed to the campsite or park, and the balance payment process would be unaffected.