Kessingland Beach Holiday Park

A aimé Nisa, acceptable prices, good choice of good, warm and helpful reception staff

N'a pas aimé Needs some TLC, a bit ran down, dead seagull on the roof opposite swimming pool, both pools need improvement and a proper clean, showers/toilets leaking outside

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Réponse du gestionnaire : Hi there,

Thank you for your honest review.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back in the future. ^SR

A aimé Pitch size was good.
Great that it was on the beach
Reception staff were helpful and friendly

N'a pas aimé Cleanliness of toilets and showers was poor. This whole block needs modernisation.
Unable to access WiFi in the tent pitch area

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Réponse du gestionnaire : Hi Katie,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back again in the future. ^SR

A aimé Quietness, by the beach, swimming pools, arcade, mini market.

N'a pas aimé Bathrooms need a complete revamp and more regular upkeep. Not as far from camper parking as other comments mentioned. WiFi is worthless.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi there,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé I absolutely loved the non electric large pitches. It was so peaceful and spacious. My son has Autism and Adhd and I loved how it had a fence all the way around, and they had grown reeds because I believe their maybe water around the perimeter. The outside pool was lovely ( we didn't use the inside one ) and the campsite was clean and well maintained. The staff were friendly and not judgemental when my son was having meltdowns.

N'a pas aimé There is only one shower / toilet block which is used by the campers but it is amongst the caravans. If you have young children, it would be worth bringing a portable potty. I wouldn't feel comfortable walking to the loo in the night.
I think it would be worth the lifegaurds giving 15 minute warning until the end of the pool session. I didn't realise the pool session was ending until the lifeguard let us know and I didn't have time to prepare my autistic son. He had an epic meltdown.

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Réponse du gestionnaire : Hi there,

Thank you for sharing your feedback with us.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back in the future. ^SR

A aimé Check in, ☀️ weather obviously (ask for pitch with shade if you have pets , pitch, facilities

N'a pas aimé Sadly shower pipes blocked up and drains away very slowly, backing up flooding by end of day, has been reported I believe and will get sorted

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Réponse du gestionnaire : Hi there,

Thank you for your review.

We hope overall you have enjoyed your stay with us and we are able to welcome you back in the future. ^SR

A aimé Electric pitch was good, clean andcwell supplied. Toilets and shower close by. Water and bins too. Beach 5 minute walk away. I can't really find a fault. Was able to use swimming pool included which was very nice on hot days.

N'a pas aimé I didn't dislike anything but it just wasn't my type of site, being in a park home site. I just needed to try out a new electric extension plug gang before my big trip to Wales.

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Réponse du gestionnaire : Hi, thank you for taking the time to share your review. We're delighted to hear you enjoyed your stay and found your pitch clean, well maintained, and well equipped with convenient facilities nearby.

It's great to know you enjoyed the swimming pool, the beach location, and the overall standard of the site. We appreciate that every guest looks for something different from their holiday experience, and we're pleased we could provide a comfortable base while you tested your equipment ahead of your trip.

Thank you again for your feedback, and we hope to welcome you back for another stay in the future. ^E

A aimé decent weather

N'a pas aimé Toilet block (the only one on site) is not in the touring field but amoungst the static caravans. Needs pulling down and rebuilding. old and not filthy, showers are weak and you have to push the button for water. Stops every 10 secs (I counted) you have to push the button 240 times for a 4 min shower.
A lot of the pitches are really slopeing and holes in them. The womens showers and toilets stank of sewage and when I went to complain they said that they would send their maintainance people. I was told that they had not had any other complaints but I spoke to three other people who said they had complained. Very short memory some staff have !!! NO MENS DISABLED SHOWERS.

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Réponse du gestionnaire : Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations and that you experienced issues with the touring facilities.

We appreciate you bringing your concerns regarding the toilet and shower facilities, pitch conditions, and accessibility provisions to our attention. We understand how important clean, well-maintained facilities are to our guests, and we're sorry that these aspects affected your experience.

Your comments have been shared with the park team so they can review the points raised, including the maintenance concerns you experienced during your stay. We are committed to improving our facilities and ensuring guests have a comfortable and enjoyable visit.

Thank you again for your feedback, and we hope you may consider giving us another opportunity in the future to provide the experience you should expect from us. ^EC

A aimé Unfortunately I cannot give a positive review as I was unable to go. The campervan I rented had a leak on the water system and I had to return it. Kessingland have so far refused to allow me to rebook

N'a pas aimé Customer service appalling. Up to 2 weeks to respond to an email, no WhatsApp. Aren't we supposed to be in the communication century? And total jobsworths enforcing rules without taking account of the situation.

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Réponse du gestionnaire : Hi Chris,

We are sorry to hear that you were unable to join us on park.

Should you wish to speak with a member of our team, please don't hesitate to reach out.

A aimé Large pitch, drinking water close to the beach swimming pool and mini golf great time there

N'a pas aimé Toilets pretty far away from the pitches

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Réponse du gestionnaire : Hi Kamila,

Thank you for your review.

We hope to be able to welcome you back again soon. ^SR

A aimé Come here 3 or 4 times throughout the year.Lovely pitches and excellent location.Use of swimming pools excellent

N'a pas aimé The showers this time round ran lukewarm/cold ☹️
Other campers not keeping dogs on leads particularly on the campsite

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Réponse du gestionnaire : Hello,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC