Kessingland Beach Holiday Park

Gostou Nice location, and lovely facilities. Lots of things to do on site and the beach is a very short walk away

Não gostou Wifi is not free and has an awful signal, toilet blocks are among the static caravans and not by the camping which is not very logical and makes it a fair walk. Need clearer lay our for pitches as the pitch next to us decided to park on our pitch the whole weekend.

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Do gerente: Helo,

We sincerely appreciate you taking the time to share your review on your recent stay. Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. Thank you. ^JC

Gostou We enjoyed staying here the booking in process was seamless, there was always something going on for my daughter, pitches where a decent size and were well maintained. Showers and toilets where cleaned and toilet roll replaced often. Food in the restaurant is on par with a Wetherspoons.

Não gostou It was a busy weekend so was a little loud, with music but that's not the sites fault. The only things I would say was a pain was the distance we were from the toilet facilities with a child and no wifi, we did not pay the extra, or telephone reception..

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Do gerente: Hi Nicola,

Thank you for taking the tim to share your experience with us, we are thrilled to hear you ha a good stay overall.

Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. Thank you. ^JC

Gostou Clean camp .toilet and shower block very clean .plenty of things to do on site

Não gostou Nothing

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Do gerente: Hi Stephen, Thank you for your fantastic review.

We're delighted to hear that you enjoyed your stay and found the site, toilet and shower facilities to be clean and well maintained. It's also great to know that you made the most of the range of activities and facilities available on site.

Your kind comments are greatly appreciated and will be shared with the team, who work hard to ensure our guests have an enjoyable experience.

Thank you for recommending us, and we look forward to welcoming you back again soon. ^EC

Gostou nothing.

Não gostou The location is very tight for caravan towing, the pitch I was given was waterlogged and my caravan "sunk" before I could park it so had to be towed off by a tractor. Grass is cut most days so not peaceful at all, also the person who does the gardening decided to strim around my caravan whilst I was in it asleep, and covered my caravan in grass!!!, Staff not that friendly when asked if there was a feedback form, just given an e-mail address. No dogs allowed in any area of the facilities- bar, arcade, and the shower was cold- was told that there was a problem with the boiler and waiting for repair- not know when this was going to be done.

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Do gerente: Hello Denise,

We sincerely apologise that your holiday was not as you had hoped. We aim to provide excellent customer service and maintain high standards throughout all areas of our business. It is concerning that our usual exceptional standards were not met during your recent stay, and we will take immediate action to ensure this does not happen again. Thank you for bringing this to our attention. ^JC

Gostou Like the 3rd pitch we had. The staff were good when dealing with our pitch problems.

Não gostou Toilet/showers very poor. Water temperature wasn't consistent. Pitches not level, loads of deep tyre tracks from previous campers getting stuck. Pitches 20 - 15 under trees some of which were on the roof of motorhome. Loads of bird droppings and midges as close to water. Our 3rd pitch was good though. Road very awkward to turn down toward the site so much so that I had a resident hit my car all down the side while he was cutting the corner.

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Do gerente: Hello,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your holiday didn't meet your expectations, as we always want our guests to leave with happy memories of their stay.

We really appreciate you bringing your concerns to our attention. Your feedback is invaluable, and we will ensure your comments are shared with the relevant teams as part of our ongoing commitment to improving the experience we provide for all of our guests.

Thank you again for taking the time to let us know about your experience.^JC

Gostou The restaurant was really good, lots of offers on.
Maria who does the morning, was super friendly and customer service was excellent.

Não gostou However the camping and touring was diabolical.
Flooding on the site where we were.
Showers run cold and after a few seconds, wasn't very clean, very dated.

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Do gerente: Hi Angie,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Gostou nothing

Não gostou we arrived at reception spoke to a lady at the desk about my medical needs
very unhelpful when i said i needed to be near toillets she said you will see them when you go to your pitch when we got to our pitch it was wet and along way from toilets deciided to go and get fish and chips from chip shop on site ask for fish and chips and scampie and chips the fish was the size of palm of your hand charged £30.00 RIP off drove 2 hours to get there stayed 1 hour went home

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Do gerente: Hi Mark,

We are concerned to read your feedback, as this is certainly not the standard of experience we aim to provide at Parkdean Resorts.

Please be assured that your comments have been shared with the Guest Experience Team at the resort for review. We are continually looking for ways to improve and enhance the experience we offer our guests, and feedback such as yours plays an important part in that process. ^JC

Gostou This is the third time we have stayed at this park, which for us the main attraction is the outdoor heated swimming pool and the occassional game of bingo.

Não gostou Unfortunately on this occassion, the pool was very dirty and the water was much colder than on previous visits and on one occassions the showers were not working. We stayed for 10 days and the weather was dreadful and unfortunately our pitch completely flooded on the second day and remained sodden for the rest of the duration, so we spent a lot of time wading through puddles. We even had our own duckpond, complete with duck swimming around and required a tractor tow to extricate our motorhome from the pitch!

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Do gerente: Hello Elaine,

We always aim to deliver a great experience, and we are genuinely disappointed when we don’t meet expectations.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion.

We hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience. ^JC

Gostou Great facilities, clean, heated toilet and spacious pitches. Wi-Fi is good but doesn't stretch to all pitches.

Não gostou Road had lots of substantial potholes, one of which i tripped in due to no light in camping area, and broken streetlights on main path.

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Do gerente: Hi Rebecca,

We are thrilled to hear you had a great stay overall :)

Thank you for your feedback on the roads, we will share this with the management team at the park right away. ^JC

Gostou Quiet pitch, close to beach, things for family to do local, pool nice.

Não gostou Toilets need an update,

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Do gerente: Hi Ryan,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC