Billing Aquadrome

A aimé Freedom to choose what ever pitch you wanted. Toilets and showers kept clean.
The staff I spoke with were helpful.
I didn't use any of the activities but there appear to be a lot to do.

N'a pas aimé Seems to be a popular place to smoke weed. The smell of it is never far away when you have a walk round.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your feedback! We’re glad you enjoyed the freedom to choose your pitch and that the toilets, showers, and team members made your stay pleasant.

We do hold a zero-tolerance policy on drugs, and our teams will challenge this if seen. Our touring teams are working incredibly hard to ensure the pitches are clean and tidy, along with the shower blocks. It’s in our nature to always look to improve, and we’ve recently changed the arrival process for our touring guests, so we’re glad it seems to be working better.

A aimé Billing Aquadrome is highly recommended.

The facilities are clean and the staff are friendly. The surroundings are attractive too with the marina and plenty of greenery.

There is a good choice of restaurants and a proper bar with a view of the marina.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your wonderful feedback! We’re delighted to hear you’d highly recommend Billing Aquadrome and that you enjoyed our clean facilities, friendly team members, and the beautiful surroundings by the marina. We’re so pleased you made the most of the restaurants and our bar with those stunning views.

We also highly recommend Billing Aquadrome our housekeeping teams will be doing flips with their mops when they hear your kind words, they work so hard! It’s in our nature to go the extra mile, and we’re so lucky with our location and our wonderful community of guests.

We can’t wait to welcome you back for another fantastic stay!

A aimé Lots to do.

Clean facilities.

Good location.

When you found staff, they were helpful.

N'a pas aimé No one told us about what was going on each day or how to find out.

The pool was closed.

The site needs a really good clean as there was lots of rubbish around. I did not see anyone litter picking once and it was needed.

The chemical waste point did not have a hose and the it was in a position whereby it was really tricky to get the water in three cassette. Also meant the area was never hosed off which made it dirty and smelly.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for sharing your feedback with us.

We’ve worked really hard to create a great activities and entertainment programme there truly is something for everyone! There was a small issue with the swimming pool during your stay, but our team acted quickly to rectify it, and the pool was reopened again straight away.

All of our teams take pride in keeping their areas clean and tidy. We’ve recently added new bins around the park and encourage everyone to do their bit it’s important for the look of our park, the environment, and of course our wonderful wildlife. You’re absolutely right that we need to keep pushing to make the park as litter-free as possible, and we’ll keep working on that.

Regarding the chemical waste point, we did have a hose near the waste pipe, but it looks like this may have been removed. I’ll make sure our touring team is informed so this can be addressed quickly.

You can always find our daily programme on the large screens across the park and on our social media platforms each day.

It’s in our nature to take comments like yours on board, keep learning, and keep improving so thank you again for helping us get even better.

A aimé good facilities ,ease if booking , ease of checking into site , plenty of water points and bin stores , had read reviews before booking but as i was there out of school holidays i found it quite quiet, stayed here as its fairly local to santapod as i was between eventd was cheaper than dragging caravan home for 3 nights

N'a pas aimé no real dislikes just people not sticking to speed limits

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We’re really proud of what we’ve built here our facilities are some of the best around, and we’ve put a lot of care into creating activities and an entertainment programme that has something for everyone. You can even book activities through our link before you arrive, which is such a handy way to plan your days and make the most of your stay. Our touring team also do their best to make check-in as smooth as possible, so you can start your holiday just the way you want to.

We’ve added more bins across the park because we want to keep things looking beautiful and protect our wildlife. And you’re absolutely right about speed limits we’re already looking at adding more signage and other ways to make sure everyone sticks to the rules.

Thanks again for taking the time to let us know about your experience. We’re so glad you enjoyed your stay, and we’d love to welcome you back again soon.

A aimé Thought the activities available were brilliant for children & families. We loved the swimming area & the amusements & the park areas were great.

N'a pas aimé -Definitely needs to be more security checks done around the campsite.
-Children on electric scooters / bikes bombing round the campsite saw two small children almost get mowed down these need to be banned like on other campsites we’ve been too.
-Older children riding bikes in the football area next to the venue facilities while children were playing football.
-Staff wise there didn’t seem to be anybody with any authority / management skills a lot seemed like they were temp staff on a school break.
-Pot washing areas weren’t always clean / tidy, same with the showers & toilets

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for sharing your feedback with us we’re so pleased to hear you and your family enjoyed the activities, swimming, amusements, and park areas. We work really hard to provide some of the very best activities and entertainment around, with something for everyone to enjoy, so it’s great to know that made your stay special.

You’re absolutely right about security. With such a large park and lots of holiday guests especially children and young adults it’s really important we keep everyone safe. We’ve already increased our security presence to make sure this is well covered. We do ask that all children are supervised by an adult at all times looking after our guests and our park is in our nature.

I’m sorry to hear you found the toilets, showers, and pot wash areas less than clean at times. Our touring teams are in the blocks from early morning through to late evening to keep them tidy, but it looks like we missed the mark during your stay. Please accept our apologies we’ll be working with the team to make sure standards are where they should be.

Thank you again for your comments. We really do listen, and your feedback helps us improve while making sure families like yours continue to enjoy safe, fun holidays with us.

We hope we’ll get the chance to welcome you back again soon.

A aimé Sinead was absolutely brilliant with the activities. She kept my children engaged and they throughly enjoyed it.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Woohoo! Sinead will be over the moon to hear this she’s got more energy than a bouncy castle on a sunny day! We’re so glad your children had a blast with the activities. Thanks for sharing the love we’ll make sure Sinead gets an extra high-five for keeping the fun flowing!

A aimé We used to like it here but it’s changed for the worse.

N'a pas aimé Kids and adults zooming past our window on electric scooters at high speed.
Pitch is small and much to close to road making it noisy with cars going past and difficult to pitch my caravan. There are no car shows or attractions for discerning adults. Our family have to pay far too much to visit us for just an afternoon. The showers keep going off every few seconds.
We have been going to Billing for over 30 years but sadly this will be our last time!

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We’re really sad to read this, as our returning holiday guests are so important to us. We’re always looking at ways to slow traffic of any kind down on and around the park, and we’re aware that more signage is needed – we are actively looking into this.

We also have a full activities and entertainment programme, which can be found on our social media pages and on our website, so you’re able to plan your time with us. A number of our activities are free, such as swimming – where else can you get this? We really are such great value for money!

We’ve invested millions back into the park and added some amazing new developments, such as our park shop stocked with your daily needs and yummy baked goods. We’ve even created a dedicated space for our touring guests. Don’t forget our beautiful Lake Club, perfect for the views and some great drinks – and of course, our delicious gelato!

It’s in our nature to take feedback like yours on board and keep learning and improving wherever we can. We’re sorry to hear that parts of your stay didn’t meet expectations, and we will continue to work on these areas to make the park enjoyable for everyone.

A aimé The variety of activities is brilliant

N'a pas aimé The toilet facilities still needs to be updated

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your feedback! We’ve worked our socks off to make sure our holiday guests and owners have a jam-packed activities and entertainment programme so we’re thrilled you enjoyed it (our teams are doing a little happy dance right now). In the year we’ve had the park, we’ve already made loads of improvements but make no mistake, we know there’s still more to do, and we’re the first to admit it. It’s in our nature to keep polishing, improving, and making your holidays even better!

A aimé Really fun holiday park, lots to do

N'a pas aimé Could be cleaner in the toilets / showers. Litter in lake by the venue was also sad to see

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your feedback. We’re sorry to hear the toilets and showers weren’t up to the standard you expected, and we’ll be addressing this with our team to make sure they’re kept cleaner.

We’ve also provided more bins around the park, and our touring team are encouraging everyone to do the right thing by using them rather than leaving litter on the ground. It’s so important to us to look after our wonderful wildlife and waters, and our team are working hard to keep the park looking its best.

A aimé Absolutely nothing. Terrible place

N'a pas aimé Work vans everywhere litter everywhere

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We’re really sad to read your comments, as we truly believe our place is phenomenal with so much to do and see, set in such beautiful surroundings.

At busier times, litter can unfortunately build up quicker than we’d like. To tackle this, we’ve recently purchased and placed extra bins around the park to encourage everyone to do their bit. Our park teams also work hard to get on top of it as quickly as possible, making sure everything is returned to clean and tidy again.

In addition, we do not allow company signage vans on the park, and these will be challenged immediately by our team if seen.

It’s in our nature to care for our park and guests, and we’d love the chance to welcome you back so you can experience it at its best where the focus is on relaxation, fun, and those beautiful views.