Thank you for your feedback. We're very sorry to hear that your experience at High Hermitage Country Park did not meet expectations, and we appreciate you taking the time to share your concerns.

Please accept our sincere apologies for the disruption caused by ongoing improvement works during your stay. Since the recent acquisition of the park by Maguires Country Parks, we’ve begun a phased redevelopment programme to bring the site up to the high standard we maintain across all our parks. Unfortunately, this has meant some unavoidable construction activity, and we completely understand your frustration.

We also acknowledge your concerns about the current facilities, including the lack of accessible amenities. We’d like to assure you that the sanitary block is next in line for a full redevelopment, which will include improved accessibility and modernised facilities.

Regarding your refund request — we can confirm this has now been processed. If you have not yet received confirmation, please do contact our central team directly and we’ll be happy to assist further.

Thank you again for your honest comments. We hope that in the future, once upgrades are complete, you might consider giving High Hermitage another try.

Warm regards,
The High Hermitage Country Park Team

Thank you for your review and for your recommendation — we’re glad to hear you appreciated the generous pitch size and the layout of the gravel and grass areas.

We also appreciate your constructive feedback regarding the sanitary facilities. You're absolutely right that they are currently below the standard we aim to provide, and we apologise for the inconvenience this caused during your stay. Since High Hermitage was recently acquired by Maguires Country Parks, we’ve begun a programme of improvements across the site. We’re pleased to let you know that a full redevelopment of the sanitary block is next on our list of planned upgrades, which will include improved water pressure, new showers, and more appropriate washing-up facilities.

Your comments are invaluable in helping us raise the standard of the park, and we hope to welcome you back again soon to experience the improvements as they come into place.

Warm regards,
The High Hermitage Country Park Team

Thank you for your review and for highlighting the peaceful setting, friendly staff, and convenient location — we're pleased to hear you enjoyed those aspects of your stay.

We also appreciate your honest feedback regarding the facilities and pricing. We completely understand that the current amenities don’t yet reflect the quality you’d expect, particularly at this price point. Since High Hermitage was recently acquired by Maguires Country Parks, we’ve begun a phased redevelopment of the site, and the toilet and shower block is a key priority for improvement. Plans are already in motion to modernise these facilities, including improved water pressure and updated interiors.

Thank you again for your feedback. We hope you’ll consider visiting us again in the future to see the positive changes as they take shape.