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Excellent situation. Friendly helpful staff.
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Grass pitch was level and well …
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Gordon the warden! Lovely man, made …
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Lovely pitch ,plenty space shower and …
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Small, pleasant and friendly site but under development atm.
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pitches good, sanitary unacceptable, staff friendly
From the manager...
Thank you for taking the time to share your feedback. We’re pleased to hear you found the motorhome pitches well laid out and appreciated the convenient location for accessing Hadrian’s Wall. We’re sorry to hear that the condition of the sanitary block did not meet your expectations. Your concerns regarding the limited facilities, water drainage, and uneven access are completely understandable, and we take them very seriously. Since Maguires Country Parks acquired High Hermitage, we’ve been working through a series of improvements across the site. We’re pleased to let you know that the sanitary block is next on our list for redevelopment. Plans are already underway to upgrade these facilities to bring them up to the high standard we pride ourselves on across all our parks. Thank you again for your honest comments – they help us make the park better for all guests. We hope to welcome you back in the future to see the improvements first-hand. |
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This was the most expensive and poorest site we stayed on.
From the manager...
Thank you for your feedback. We're very sorry to hear that your experience at High Hermitage Country Park did not meet expectations, and we appreciate you taking the time to share your concerns. Please accept our sincere apologies for the disruption caused by ongoing improvement works during your stay. Since the recent acquisition of the park by Maguires Country Parks, we’ve begun a phased redevelopment programme to bring the site up to the high standard we maintain across all our parks. Unfortunately, this has meant some unavoidable construction activity, and we completely understand your frustration. We also acknowledge your concerns about the current facilities, including the lack of accessible amenities. We’d like to assure you that the sanitary block is next in line for a full redevelopment, which will include improved accessibility and modernised facilities. Regarding your refund request — we can confirm this has now been processed. If you have not yet received confirmation, please do contact our central team directly and we’ll be happy to assist further. Thank you again for your honest comments. We hope that in the future, once upgrades are complete, you might consider giving High Hermitage another try. Warm regards, |
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Location ok, pitch ok, sanitary facilities unacceptable.
From the manager...
Thank you for your review and for your recommendation — we’re glad to hear you appreciated the generous pitch size and the layout of the gravel and grass areas. We also appreciate your constructive feedback regarding the sanitary facilities. You're absolutely right that they are currently below the standard we aim to provide, and we apologise for the inconvenience this caused during your stay. Since High Hermitage was recently acquired by Maguires Country Parks, we’ve begun a programme of improvements across the site. We’re pleased to let you know that a full redevelopment of the sanitary block is next on our list of planned upgrades, which will include improved water pressure, new showers, and more appropriate washing-up facilities. Your comments are invaluable in helping us raise the standard of the park, and we hope to welcome you back again soon to experience the improvements as they come into place. Warm regards, |
Thank you very much for your review. We're pleased you enjoyed your stay and hope to improve the facilities as the next part of the park development