Thank you for taking the time to leave such detailed feedback, particularly as someone who has been visiting the park for a number of years and has seen the changes taking place over that time.

We are very sorry to hear that the new toilet and shower block was not presented to the standard we expect during your stay. These are brand-new facilities which we have invested in to improve the experience for our guests, so it is particularly disappointing to hear that cleanliness and restocking fell short. We will be addressing this with the team.

We have recently made some changes to the team set-up at the park, and we appreciate that some of the information provided prior to your stay regarding the warden arrangements needs updating. We will review this to ensure guests have the correct contact information should they require assistance during their stay.

We did also want to clarify your comments regarding the washing-up facilities. New washing-up facilities are located within the new toilet and shower block. From your description of a small separate room, we believe you may have used the older washing-up facility rather than the new facilities. We will review the signage on park to make sure the location of the new facilities is as clear as possible for guests.

Thank you also for bringing the issue at Pitch T1 to our attention, along with your comments regarding storage within the showers. We will ensure these points are reviewed by the park team.

Your feedback regarding the welcome information is also helpful. Local knowledge is important, and we will review the recommendations provided to guests, including the nearby facilities and walking routes around Prudhoe and Ovingham.

We are sorry that, on this occasion, you did not feel your stay represented good value. As the park continues to develop, our aim is to provide facilities and standards that reflect the experience we want our guests to have.

As a returning guest of eight years, we would really value the opportunity to speak with you directly and understand your experience in more detail. Please do reach out to our central team.

Thank you again for taking the time to share your feedback. We hope that on your next visit you will be able to enjoy more of the improvements that have been made to the park.

The Maguires Country Parks Team

Thank you for your lovely review. We’re delighted to hear you enjoyed your stay and found the new toilet and shower facilities excellent, as well as enjoying a peaceful night on the park.

Thank you also for your feedback regarding the signage for the Meadow grass pitches. This is really useful, particularly while we continue to develop and improve the park, and we’ll certainly take your suggestion regarding clearer signage and numbered pitch markers on board.

It’s great to hear you would stay with us again, and we look forward to welcoming you back to Maguires Country Parks in the future.

The Maguires Country Parks Team

Thank you for taking the time to leave your feedback. We’re pleased to hear you found the new toilet and shower facilities clean and that you can see the potential of the park as the remaining development works are completed.

We are sorry, however, to hear about the difficulties you experienced on arrival. With occupancy currently relatively low, we were surprised to hear that another guest was occupying your allocated pitch, and we will be looking into how this occurred.

We have also recently made some changes to the team set-up at the park, and we apologise that your calls to the warden number were not answered when you needed assistance. This is not the experience we want for our guests, particularly when arriving and getting settled onto the park.

We would really appreciate the opportunity to discuss your experience with you directly and understand a little more about what happened. Please do reach out to our central team who would be very happy to speak with you.

Thank you again for bringing this to our attention. Your feedback is appreciated and will help us improve our arrival and contact procedures as the park continues to develop.

The Maguires Country Parks Team