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There were, however, a few things during our stay that we felt could have been considerably better.
The cleanliness of the toilet facilities was disappointing and, in our opinion, not to the standard we would expect. In particular, the women’s toilets had a significant number of flies inside, which wasn’t particularly pleasant. The toilet roll had also run out in the women’s toilets, meaning my wife was left without any. I ended up having to get a couple of rolls from the men’s toilets for her. These are relatively simple things to keep on top of, so it was disappointing to find the facilities in this condition.
We were also surprised that there was nobody on site to check us in or welcome us when we arrived. We had to phone someone who was based in Darlington to find out where we needed to go and what we needed to do. While we appreciate that not every campsite will have someone permanently based on site, having no one there at all did make the arrival experience feel somewhat impersonal and confusing.
The lack of a warden or member of staff on site was also something we noticed throughout our stay. On a couple of occasions when we needed to contact someone, the phone seemed to ring for quite some time before being answered. This isn’t ideal, particularly when there is nobody physically available on site if an issue arises.
The lack of an on-site warden also seemed to mean that some of the site’s rules weren’t being enforced. For example, I specifically contacted the warden before using a fire pit to check what the rules were and was told that fire pits were not permitted. However, later that evening, as we were getting ready to turn in for the night, we noticed a number of other fire pits being used around the site.
If fire pits are against the site rules, then we feel this should either be actively enforced or the rules should be made much more obvious and prominent to guests. It seems unfair for guests who take the time to check the rules and follow them to then see other people ignoring them without any apparent consequences.
None of these issues completely ruined our stay, and there were certainly things we liked about the campsite, particularly how quiet it was and the modern facilities. However, we feel these are areas that could be improved quite easily and would make a significant difference to the overall experience for future guests.
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