Hatfield Outdoor Activity Centre and Campsite

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Changes to your holiday
Bookings cannot be amended within 7 day(s) of arrival.

Coronavirus
Bookings must not consist of more than 1 different households.
Owing to government regulations, groups of 6 or more people are not permitted.

Admission
Admission is only permitted after registering at reception.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Dogs
Dogs must be kept on leashes and supervised at all times.
Guide dogs are allowed on site free of charge.
The campground/park does not accept breeds/crossbreeds listed in the Breed-specific legislation (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras
Motorcycle(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
Bookings must not be for more than 7 consecutive nights.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 10:30 p.m. and 9 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
This is a quiet park: no music is allowed.

Occupancy
Group bookings of 3 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
No bachelor/bachelorette parties permitted via Pitchup.com.
The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception
Reception is open from 9 a.m. to 5 p.m. between 02/14 and 10/31.
Reception is unmanned after 5 p.m.. Please inform the park while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
If making a fire, the fuel, logs and coal have to be purchased on site.
Open fires are prohibited.

Sites
A cable measuring at least 15 metres is needed for the electric hook-ups.
You must follow management instructions when setting up your tent/rig and related equipment.

Taxes
This area is not subject to city tax.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 10:30 p.m. and 8:30 a.m..
Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.
The car is only included in the rate if you are travelling with a camper, trailer tent or tent. If you wish to bring a car along with your motorhome/RV, please select the extra.

Visitors
Visitors’ cars are not permitted on site.
Visitors must leave the premises by 8 p.m..
Visitors must register at reception and pay their fee.

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