Hatfield Outdoor Activity Centre and Campsite

Mi è piaciuto We loved the “euro camp” feel and the shade of the tents in the trees (spot no6)
Toilet/shower area clean and tidy and bigger than most shower units. The shop and cafe on site fabulous and stock plenty of items. The water sports are great just a shame nothing for young children (3 years available)

Non mi è piaciuto Nothing really to stay - we will be returning again soon

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto The free drink for poor service

Non mi è piaciuto A very poor experience. Arrived Thursday and walked into reception to be told their system stated we should have arrived two days ago, got out my booking confirmation from pitch up which clearly stated arrival Thursday. A younger lady with a red cap was very rude and had zero customer service skills. It was like I was a random person walking in asking if they could squeeze us on. Still very confused the two staff didn’t really know how to handle the situation and was talking about setting up an emergency pitch. I asked where should I wait and how long it will take as it was 5:30pm & I had two hungry toddlers in the back of the car.
Again, the staff still couldn’t advise much but told us to wait in the overspill car park. We did finally get on a pitch and had one free drink but overall the customer service we received was appalling. The toilets and shower block were disgusting. Would not recommend.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto The water park is great with lots of staff on hand to help. Love the paddle boarding and would definitely go back just for that! The café serves basic food such as pizza and burgers but it's cooked very well. Every staff member we met were friendly and knowledgeable and the security guards patrolling at night gave piece of mind. Wi-Fi is a great addition and it's included in the price. A short walk away is the Bay Horse Pub - Amazing home cooked food and reasonably priced.

Non mi è piaciuto Toilet/Shower block gets really busy and 'messed up' quite quickly

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Fantastic campsite and facilities, very friendly and informative staff, brilliant for the kids. Will definitely Come back in the future!

Non mi è piaciuto My kids were too little for the aqua park etc I would of liked to see a small man made beach on the lake for the kids to paddle/splash about

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Staff were excellent. We had a little incident with a child and first aider was very rapid and very helpful helped calm down the little boy. Thank you.

Non mi è piaciuto Noise after 11 was shocking even though the site rules said no noise after 11 this was going on till 1/2 am in morning and fires still light till late. They had security walking round but nothing was said. You either implement the role or don’t.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto The campsite itself was clean, well-maintained, and perfectly adequate.
Our first night was peaceful and we had no complaints

Non mi è piaciuto Unfortunately, our overall experience was let down by several issues.
On the second night, a group playing loud music arrived. The music continued until around 1am, making it difficult to sleep. We reported the issue to staff the following day, and while the security team did a good job of making their presence known that evening, the music continued into the night again. We eventually had to speak to security four times before the music was finally turned off, allowing us to get a decent night's sleep.
The biggest disappointment was that the watersports centre and activities were not included for campers and were, in our opinion, significantly overpriced. We had hoped to use the climbing wall, but due to staff shortages, none of the climbing sessions went ahead during our stay. We were also told that open water swimming was not running at the time, yet later saw people taking part in swimming sessions. This was frustrating, as it was an activity we would have really enjoyed.
At the current prices, we don't feel the activities offer good value for money. For example, the climbing wall was £20 per person before any discount. By comparison, our local climbing centre charges £24 for two adults and two children for unlimited climbing, making the pricing here difficult to justify for a one-hour session.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Friendly staff, safe location. Kid friendly

Non mi è piaciuto Don’t think the price was worth what we paid. The water activities were expensive and not much to do around the area. Although there was a noise curfew the night times were loud due to other users. Toilets were brilliant when we got there but only 2/3 remained opened by the end and they weren’t the cleanest.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Nothing

Non mi è piaciuto Everything

The pitch, the area, the price, the lack of things to do, the red ants nest they knew about because they came over with any traps which did nothing.

The place is just a dive.

Expensive, underwhelming and disappointing

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Lovely campsite with plenty to keep the children entertained. Large pitch and relatively flat. Close to all the amenities.

Non mi è piaciuto Toilets were a state, lack of toilet rolls. One did not lock. Always flooded as they are combined with shower rooms. Toilets and sinks unclean. Staff where trying to keep on top of cleaning but due to busyness it was difficulty to find a usable toilet/shower room when needed.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto We enjoyed The water park, climbing wall, kayaking and games room. Welcoming didn’t get round to the axe throwing and archery but will try that out next time we come.
Generous sized pitches, great clean facilities.
My children are aged between 21 and 8 so definitely something to please everyone.
Welcoming, friendly staff.

La consiglierò agli amici Tornerò volentieri