Pine Cones Caravan and Camping

Liked We had a lovely stay at Pinecones. The toilets were very clean and the cleaner was always friendly and welcoming. The pitches are spacious, well maintained, and having water and electric right by the pitch was really convenient.
It’s also in a great central location for visiting King’s Lynn, Sandringham and Hunstanton, with some lovely walks around the village too.
A peaceful, well-kept site in a really handy location. We would happily stay again

Disliked The road noise didn’t really bother us, although a few more lights along the path to the toilets in the evening would be helpful. This is only a suggestion rather than a complaint.
The only thing that left a slightly bitter taste was our arrival. My husband was towing our large caravan with his van, so together it was quite a long and difficult combination to manoeuvre. While I went to collect the envelope with our instructions from the box by reception, he stopped briefly on the drive to wait for me.
A lady approached him and told him that he needed to move because he was blocking the entrance. At the time there was no traffic, and there appeared to be plenty of space for other vehicles to get around, so we felt the manner in which this was handled was unnecessary. She did not introduce herself or explain her role, so my husband assumed she was either an employee or perhaps the owner.
When I later asked whether I needed to speak to her, I received a rather unfriendly response and was told quite abruptly that if we had two vehicles, one would have to be parked away from the pitch. We later saw the same lady several times walking her dog past our caravan and believe we also saw her in reception.
It was only a small part of an otherwise very pleasant stay, but unfortunately the interaction made our arrival feel less welcoming than it could have been. A friendly introduction and a little understanding while guests are trying to manoeuvre a large caravan would have made a big difference.

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Liked I'll start with the positives

•Fantastic location for our primary reason for being in the area (Sandringham), very good communication from yourselves, site was nice and clean, the toilet / shower facilities were also spotless. The bar was a nice touch too...along with the picnic huts (though noisy)

Disliked • I imagine it will come as no surprise to you, as you really cannot miss it, but the road noise was to us, not what we have come to expect for a break away in our van. It was very off putting, even in the very early hours of the morn' it was busy and not conducive to a proper night's sleep, this was the main reason we left a night early as it was a bit too much for us I'm afraid

• The pitch felt some what compact to others we've pitched up on, we also enjoy a bit of privacy something we didn't feel we had on our pitch without us closing blinds etc', perhaps maybe allow the hedges to grow to maybe 5 foot or so....the services provided on the pitch though, were faultless

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Liked Great Location !! Site very clean, Bens Bar great atmosphere.
Toilet and Shower blocks extremely clean

Disliked Nothing, we have booked again

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Liked Clean site with good facilities. Toilet blocks were clean. Nice setting, only 10 mins drive from from Hunstanton. 20 mins cycle to Sandringham.

Disliked Touring fully serviced pitches are quite small. You have to park your car across the front of your caravan and awning. As there was not much space some people were parking cars on the driveways in front of the pitches. This did not leave room to reverse your caravan into the pitches. Good that I had a motor mover. Had the same problem getting out. There were often queues for the toilet/showers. Not enough when the site is full. One of the toilet lights did not work. Another had a loose shower head that kept dropping down. There were no shelves in the toilets to stand toiletries and the basins were very small so no space. There was quite a lot of road noise.

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From the manager: Thank you for your review. We're pleased you found Pinecones clean, enjoyed our facilities and setting, and appreciated our location for Hunstanton and cycling to Sandringham.

We would like to clarify a few points raised. We offer a range of pitch sizes, including both smaller and larger fully serviced pitches, so it is important when booking to select the pitch type that best suits the size of your caravan, awning, vehicle and individual requirements.

We have two separate toilet and shower blocks on site. During busy periods there can occasionally be a short wait at the main block, but our second block at the top of the site is generally underused. We have signage specifically advising guests of this and encouraging them to use the quieter facilities.

Regarding storage within the bathrooms, all of our private shower rooms have a corner shelf specifically for toiletries.

We did identify one toilet light that had stopped working and one faulty shower during our regular facility checks. Both issues were dealt with, with the shower repaired the same day. With facilities being used continuously during busy periods, occasional faults can occur, which is why we carry out regular checks and aim to rectify anything we find as quickly as possible.

We appreciate your comments regarding vehicle parking and will continue to ensure guests park within their allocated areas so that the site roadways remain clear for access.

Finally, our location is directly on the A149 Dersingham Bypass and is clearly shown within our address and booking information. We appreciate that individual sensitivity to road noise can vary.

Thank you again for your feedback. We are disappointed that these points resulted in a 5/10 score, but we appreciate the opportunity to clarify them and are pleased you recognised the cleanliness, facilities and location of the site.
Pinecones

Liked Really nice site, small and compact. Great bar area. Playground for the kids and a walking trail for the dogs. Easy access to the local road network and nearby attractions. Would definitely recommend it and I will definitely book it again

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From the manager: Thank you so much for your fantastic 10/10 review and recommendation!

We're delighted you enjoyed the layout of Pinecones, Ben's Bar, the children's play area and our woodland dog walk. It's also great to hear you found us a convenient base for getting out and exploring all the nearby attractions.

The best compliment we can receive is hearing that you'll definitely book with us again. Thank you for choosing Pinecones, and we look forward to welcoming you back for another stay
Martin

Liked We've just come back from a long weekend stay at Pine Cones and really enjoyed our time there. Our pitch was quiet, backing on to trees, away from the busy road.
My son (6) enjoyed the small play area although there was nowhere for older children to run around or play ball games.
We used the take away hatch 1 evening and the food was good and the wait was only about 10 minutes.
The toilets/showers were clean, but the floors were always wet as the toilet is directly next the shower.
The site is within a 10 minute drive to Sandringham Estate or to Hunstanston.

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From the manager: Thank you for your lovely 9/10 review! We're delighted to hear you enjoyed your long weekend at Pine Cones and appreciated the quiet pitch surrounded by trees. It's great to know your son enjoyed the play area and that you enjoyed the food from our takeaway hatch too.

We also appreciate your helpful feedback regarding space for older children and the wet floors in the toilet and shower areas. We will certainly take your comments on board as we continue to improve the site.

We hope to welcome you and your family back again soon
Martin

Liked Friendly, wide private pitches, toilets and showers superb, bar and food was not over priced and good quality.
Convenient for exploring the local towns and very close to Sandringham

Disliked Road noise but not too bad

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From the manager: Thank you so much for your fantastic 9/10 review! We’re delighted to hear that you enjoyed our friendly atmosphere, spacious private pitches, and superb toilet and shower facilities. It’s also great to know you found the bar and food to be good quality and reasonably priced.

We’re pleased that our location made it convenient for exploring the local towns and visiting Sandringham. We appreciate your understanding regarding the road noise and are glad it didn’t impact your stay too much.

We hope to welcome you back to Pine Cones again soon
pinecones

Liked It is a lovely campsite, with play parks for the kids, lots of wildlife to spot including deer and cheeky robins, plenty of lovely clean bathrooms, and hot showers with a decent pressure to them and the radio playing. That was a pleasant surprise.
The bar and food cabin was a nice place to sit in the evenings, with a nice array of drinks, and friendly staff.
Our welcome pack was available on self check in which contained all the information we needed, and it is off the main road, so easy to find.

Disliked We didn't dislike anything at all. In fact, we would love to come back! The only slightly picky suggestion would be to pop a soap dispenser in the dishwasher area please (but the toilets were not far, so that's just me being a little lazy).
Our particular pitch has also had a very hard season by the looks of it. It was meant to be a grass pitch, but it was mostly sandy soil and because it rained a lot this weekend, we did get quite a lot of surface water that invaded the tent. The weather cant be helped, in fairness.

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From the manager: Thank you so much for your wonderful 9/10 review! We’re delighted to hear that you had such an enjoyable stay and loved the wildlife, play areas, clean facilities, hot showers, and even the radio playing in the background!

It’s lovely to know you enjoyed spending your evenings at the bar and food cabin, and that our friendly team and self-check-in welcome pack helped make your arrival easy and relaxing.

We really appreciate your helpful suggestion about adding a soap dispenser to the dishwasher area, and we’ll certainly take this on board. We’re also sorry to hear that the heavy rain caused surface water on your pitch. After such a wet weekend, we understand how frustrating this must have been, and we appreciate your understanding that the weather certainly didn’t help.

We’d absolutely love to welcome you back to Pine Cones again soon
Martin

Liked Was lovely and clean especially the showers nice warm water too,pub was lovely,really friendly staff.The huts provided in between caravans were an absolute bonus,sat and ate in them had a heater in too.

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From the manager: Thank you so much for your fantastic 10/10 review! We're delighted you enjoyed your stay at Pinecones and found everything lovely and clean, especially our private shower facilities with plenty of warm water.

It's great to hear you enjoyed Ben's Bar and found our team friendly and welcoming. We're also really pleased you made good use of your heated picnic hut – they're perfect for sitting out, enjoying a meal and relaxing whatever the weather decides to do!

Thank you again for your lovely comments and perfect score. We hope to welcome you back to Pinecones again very soon.
Martin

Liked The piches and area

Disliked Slight flooding on the pitch

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From the manager: Thank you for your fantastic 9/10 review. We’re pleased to hear that you liked the pitches and the surrounding area.

We’re sorry that you experienced some slight flooding on your pitch. The rain during that period was absolutely torrential, which unfortunately led to some surface water in places. We completely understand that this would have been frustrating and appreciate your understanding.

We hope to welcome you back to Pine Cones again in hopefully much drier weather
Martin