Pine Cones Caravan and Camping

Liked The pitch was clean and nice size
Really liked the hut on pitch
Toilets was clean
The staff was great

Recommend to friends Visit again

Liked Control of noise

Disliked Poor shop selection and dog walking enclosure

Recommend to friends Visit again

Liked Pod was very comfortable and offered hob, microwave kettle and toaster. Didn't need for anything.
Shower room was a joy, plenty of hot water and room to get dressed.

Disliked Only being able to stay 2 nights due to work commitments

Recommend to friends Visit again

From the manager: Thank you for your wonderful 10/10 review.

We're so pleased to hear you found the pod comfortable and well equipped with everything you needed for your stay. It's also great to know you enjoyed our individual shower rooms and appreciated the plentiful hot water and spacious facilities.

We're sorry your work commitments meant you could only stay for two nights, but hopefully next time you'll be able to enjoy a longer break with us. We'd love to welcome you back to Pinecones Caravan & Camping again soon.

Best wishes,
Martin

Liked Clean toilets and shower facilities
Good WiFi connectivity
Spacious pitches

Disliked Poor customer service - had an incident with a member of staff that said I was travelling too fast when leaving the site. I have no issue with this being said but the way it was said was aggressive and confrontational. At this time I was taking my young son to the hospital.

If your on the fully serviced pitches there is a lot of traffic noise.

The external code for the barrier is different to the internal barriers however the signs on barriers and code pad said they are the same. The external barrier code is in the leaflet that is given out but it’s not obvious and i know I’m not the only person on the site who had the same issue. This should have been mentioned on arrival.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your feedback. We're pleased to hear that you enjoyed our clean toilet and shower facilities, good WiFi connectivity, and spacious pitches.

We're sorry to hear that you were unhappy with your interaction with our site warden. I have spoken to him regarding the incident, and he assures me that he did not speak in an aggressive manner. He did, however, confirm that your speed was considerably above what is appropriate for the site. Given the speed you were travelling, he needed to raise his voice above a normal conversational level to ensure he could get your attention. The safety of all our guests is our highest priority, particularly during the school holidays when there are many children and adults walking around the park.

Thank you also for highlighting the issue with the barrier codes. Following your feedback, the arrival signage has now been updated to clearly show the correct information. The external and internal barrier codes were intentionally separated to improve the security of the park; however, the sign on the entrance barrier was unfortunately not updated at the same time, and this was an oversight on our part. We appreciate you bringing this to our attention and apologise for any confusion this caused.

We value all guest feedback as it helps us improve the experience for everyone, and we thank you for taking the time to share your comments.
Pinecones

Liked Site was lovely.
Great bar and outside seating, takeaway and the staff were all lovely. Individual toilets with a shower in each, really clean. We loved it, will be going again

Disliked Nothing

Recommend to friends Visit again

From the manager: Thank you so much for your fantastic 10/10 review!

We're delighted to hear you had such an enjoyable stay and that you loved the site. It's wonderful to know you enjoyed Ben's Bar, the outdoor seating area and takeaway, and that our team helped make your visit a memorable one.

We're especially pleased that you appreciated our individual private bathroom suites. We know many guests enjoy having their own private toilet, shower and wash basin, and it's great to hear you found them spotlessly clean.

The best compliment we can receive is knowing you'll be returning, and we can't wait to welcome you back to Pinecones Caravan & Camping for another relaxing stay.

Best wishes,
Pinecones

Liked Spacious pitches and helpful staff.

Recommend to friends Visit again

From the manager: Thank you for your 8/10 review.

We're pleased to hear you enjoyed our spacious pitches and found our team to be helpful. We work hard to provide a welcoming atmosphere and plenty of room for guests to relax, so it's great to know these aspects of your stay stood out.

Thank you for taking the time to leave your feedback. We hope to have the opportunity to welcome you back to Pinecones Caravan & Camping again soon

Martin

Liked I loved it

Disliked Nothing to dislike

Recommend to friends Visit again

From the manager: Thank you so much for your fantastic 10/10 review!

Sometimes the simplest comments say it all, so we're delighted to hear that you loved your stay and that there was nothing to dislike.

We really appreciate your kind words and hope to welcome you back to Pinecones Caravan & Camping again very soon for another perfect stay.

Martin

Liked Dogs made welcome

Disliked Toilet block mixed with the shower and sinks. Bar area restrictions on opening times. Hardly any shade. Close to a main road noisy at times

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your review and for your feedback.

We're pleased to hear that you and your dogs felt welcome during your stay, as being dog-friendly is something we take great pride in.

Regarding the bathroom facilities, our layout is a little different from many campsites. We have individual private bathroom suites, each with a toilet, shower and wash basin, which many of our guests really appreciate as they offer complete privacy and comfort. In addition, each of our two amenity buildings also has a dedicated male bathroom and a dedicated female bathroom, both of which include a toilet, shower and wash basin, giving guests a choice of facilities to suit their preference.

With regard to the bar, opening hours do vary depending on the time of year. During the summer holidays, Ben's Bar is open daily from 9:00am until 9:00pm. Outside of the school holidays, it is open daily from 9:00am to 3:00pm, with evening opening until 9:00pm on Wednesdays, Fridays and Saturdays. We also have two excellent pubs just a short walk from the campsite for guests who would like additional options.

Thank you also for your comments regarding shade and road noise. Our location is noted before booking, and while some guests are aware of the nearby road, many find it blends into the background during their stay and enjoy the convenience of being within easy walking distance of the village and local attractions.

Thank you again for your feedback. We appreciate you taking the time to share your experience and hope to welcome you and your dogs back to Pinecones Caravan & Camping again in the future.

Best wishes,
Martin

Liked Location good with great dog walks right on the doorstep.

Disliked Some road noise. Space between opposite pitches was quite narrow which caused a number of people to have issues parking up and moving.
Not a problem for our visit as site not full but number of toilets quite low for overall site.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your 8/10 review.

We're pleased to hear you enjoyed our location and made the most of the excellent dog walks right from the campsite. Having direct access to woodland and countryside walks is something many of our guests really value.

Thank you also for your constructive feedback. We appreciate that some guests notice the nearby road, although many find it blends into the background during their stay.

Regarding the pitch spacing, we appreciate your comments. The majority of our pitches are generously sized, but a few do require a little more care when manoeuvring, particularly if vehicles are parked outside the designated areas. We always encourage guests to follow the parking guidance, which helps ensure everyone has sufficient space to access their pitch comfortably.

Thank you again for your feedback. We hope to welcome you and your dog back to Pinecones Caravan & Camping again soon.

Best wishes,
Martin

Liked Site was okay

Disliked Very noisy road toilets could do with an update water dripping in all I used
Very powerful smell of sewage which is why we left early

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your feedback. We’re pleased to hear you felt Pinecones was a nice site, although we’re sorry that aspects of your stay did not meet your expectations.

Following your review, we checked the drainage system and can confirm that everything is working correctly. During your stay, temperatures reached around 37°C, and in exceptionally hot weather drains can naturally produce stronger odours than usual.

Whilst we appreciate your comments regarding the bathrooms, we would respectfully disagree with the description of them as dated. Our individual shower rooms are modern, clean and well maintained, and they receive many positive comments from guests. They are cleaned regularly throughout the day, and we take great pride in maintaining a high standard.

With regard to the road noise, we do acknowledge that, as our site is located close to the A149, some traffic noise can be heard. This is clearly mentioned before booking, and whilst the vast majority of our guests find it perfectly acceptable, we appreciate that everyone has different levels of sensitivity to noise.

Thank you again for your feedback. We always welcome constructive comments and wish you all the best with your future camping adventures.
Pinecones