Pine Cones Caravan and Camping

Mi è piaciuto Exactly as described. Very high standard. All very easy and straightforward.

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Dal gestore: Thank you for your fantastic 10/10 review. We're delighted to hear that your stay was exactly as described and that you found everything to be of such a high standard. It's great to know that you found the whole experience easy and straightforward, as that's exactly what we aim to provide for every guest. We really appreciate your kind words and hope to welcome you back to Pinecones again soon.
Martin

Mi è piaciuto The peace the setting the walks the nature the staff where polite welcoming the toilet facilities where clean and tidy

Non mi è piaciuto The amenities shut Too early, and no food being served on the Sunday evening when reopened

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you for taking the time to leave us an 8 out of 10 review.

We're delighted to hear that you enjoyed the peaceful setting, beautiful walks, surrounding nature, and that you found our team welcoming and polite. It's also great to know that our toilet facilities were clean and tidy throughout your stay.

Thank you also for your feedback regarding the opening hours and food service. We regularly review our opening times throughout the season to ensure they reflect guest demand. During quieter periods, unfortunately there are occasions when demand is simply too low for us to open the kitchen every evening, as we have to balance this with the cost of staffing and food preparation.

Our bar is open daily from 9:30am to 3:00pm, then Monday to Saturday it reopens from 5:00pm to 9:00pm. On Sundays, the bar is open from 5:00pm to 9:00pm only. While food isn't currently served on Sunday evenings, we're fortunate that our local takeaway will deliver directly to the campsite entrance, providing guests with another convenient dining option.

We really appreciate your feedback as it helps us review the services we offer throughout the season. We hope to welcome you back to Pinecones again soon for another relaxing stay.

Martin

Mi è piaciuto Super friendly welcome with lots of information on the facilities and surrounding area

Non mi è piaciuto Nothing

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thanks so much for your fantastic 10/10 review. We're delighted you enjoyed the warm welcome and found the information about our facilities and the local area helpful. We always aim to give our guests everything they need to make the most of their stay from the moment they arrive. It's wonderful to hear there was nothing to dislike, and we really appreciate your kind comments. We look forward to welcoming you back to Pinecones again soon
Martin

Mi è piaciuto The site staff were very friendly. Location for us was absolutely fantastic. The pitch was perfect and great value for money.

Non mi è piaciuto Just could do with a little lighting around the shower block so torches were not needed late on.

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you for your 8 out of 10 review and for taking the time to share your feedback.

We're delighted to hear that you found our team friendly, enjoyed our location, and felt your pitch was perfect and represented great value for money. It's wonderful to know you had an enjoyable stay with us.

Thank you also for your comments regarding the lighting around the shower block. As we are located within a designated Dark Sky area, our planning permission does not allow the use of floodlighting or excessive external lighting, helping to protect the natural environment and reduce light pollution. However, our toilet blocks are fitted with low-level up-and-down lighting that complies with our planning approval and provides guidance to the facilities.

For this reason, we do advise guests to bring and use a torch during the hours of darkness, and you'll find a number of reminder signs displayed around the site. While we appreciate this may be different from some campsites, it allows us to preserve the wonderful dark skies and peaceful countryside setting that so many guests enjoy.

Martin

Thank you again for your valuable feedback. We hope to welcome you back to Pinecones again soon.

Mi è piaciuto Position in relation to Sandringham ( walkable for RHS show )

Accessible / nearby and well working facilities incl Wi-Fi ; loo/ showers

Fish and Chips

Friendly atmosphere

Non mi è piaciuto Nothing!

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Dal gestore: Thank you so much for your wonderful 10 out of 10 review!

We're delighted to hear that you enjoyed your stay and that our location worked so well for your visit to the RHS Show at Sandringham. Being able to walk through the beautiful woodland to the show is something many of our guests really enjoy, and we're pleased it added to your experience.

It's also fantastic to know that you found our facilities, including the Wi-Fi and individual toilet and shower rooms, convenient and well maintained. We're glad you enjoyed our fish and chips and that the friendly atmosphere around the site made your stay even more enjoyable.

Your comment of "Nothing!" under dislikes really made us smile!

Thank you again for choosing Pinecones. We truly appreciate your kind feedback and look forward to welcoming you back again soon.

Martin

Mi è piaciuto Absolutely loved staying here , 2nd time this year, definitely be back,

Non mi è piaciuto Nothing to dislike about this site

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you so much for your fantastic 10 out of 10 review!

We're absolutely delighted to hear that this was your second stay with us this year and that you enjoyed it just as much as the first. There really is no greater compliment than welcoming returning guests back to Pinecones, and we're thrilled to know you'll definitely be visiting us again.

Your comment that there was "nothing to dislike about this site" really means a great deal to the whole team. We all work hard to provide a clean, welcoming and relaxing environment, so it's wonderful to know that our efforts are appreciated.

Thank you again for your continued support. We look forward to welcoming you back for your third visit very soon

Martin

Mi è piaciuto Really freindly atmosphere very clean facilitys just what your looking for on a break highly recommend this place one of the best we stayed on

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you so much for your fantastic 10 out of 10 review!

We're absolutely delighted to hear that you enjoyed the friendly atmosphere and found our facilities to be exceptionally clean. Creating a welcoming, relaxing environment where guests can unwind is exactly what we strive for, so it's wonderful to know we delivered the kind of break you were looking for.

Your comment that we're "one of the best we stayed on" is a huge compliment and means a great deal to the whole team. Thank you also for recommending Pinecones to others.

We really appreciate your kind words and look forward to welcoming you back for another stay in the near future.

Martin

Mi è piaciuto Stayed in a pod and it was set up with a bed and oven and table and was clean.
Toilets and showers, all in one and were maintained and clean.
Staff very friendly and helpful (Sarah and dad).

Non mi è piaciuto Nothing.

La consiglierò agli amici Tornerò volentieri

Mi è piaciuto Very clean site, toilets and shower excellent.

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you so much for your fantastic 10 out of 10 review!

We're delighted to hear that you found the site very clean and that our toilets and shower facilities exceeded your expectations. Our team works incredibly hard to maintain the highest standards throughout the campsite, so it's always rewarding to receive such positive feedback.

We really appreciate you taking the time to share your experience and hope to welcome you back to Pinecones Caravan & Camping again very soon for another enjoyable stay.
Martin

Mi è piaciuto Individual bathrooms.

Non mi è piaciuto Having to sign up via an app to obtain electric.
No staff on site/reception and shop all closed during check in times.
Reception and shop only open 9.30-1.00.

Lots of information leaflets, one suggesting action before you arrive!!

We stayed for 2 nights. On the 2nd day we left a small table on our pitch which had gone on our return. As there was no one on reception we phoned and left a message as we don't know if the site staff moved the table or if it had been stolen. We never received a reply.
They state on their leaflets that they look forward to seeing you at reception!!!

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you for taking the time to leave your review and for sharing your feedback.

We're pleased to hear that you liked our individual private bathroom facilities, which are one of the features many guests enjoy during their stay.

We're sorry that some aspects of your visit didn't meet your expectations, and we'd like to address the points you raised.

Regarding the electricity, we appreciate that using the app isn't everyone's preferred option. The system is designed to ensure guests only pay for any electricity used above the generous daily allowance, helping to keep pitch fees fair for everyone. For guests who prefer not to use the app, we're always happy to assist and can set everything up manually.

With regard to reception opening hours, these are 9:30am to 3:00pm Monday to Thursday, 9:30am to 5:00pm on Fridays and Saturdays, and 9:30am to 3:00pm on Sundays. Outside these hours, our self-check-in system enables guests to arrive at their convenience, and we find this works very well for the vast majority of visitors. In addition, we have 24-hour on-call cover, with a call button located outside reception should guests require assistance at any time.

We're sorry to hear about the table. All of our hardstanding pitches are equipped with either a picnic hut, a picnic bench or a Jack and Jill chair, so guests should have no need to borrow furniture from another pitch. On this occasion, it appears that someone may have taken the table from your pitch, for which we apologise. We also apologise if your voicemail was not returned, as that is not the level of service we aim to provide.

Finally, regarding the information provided before arrival, we try to give guests as much information as possible in advance so that check-in is straightforward and they can make the most of their stay from the moment they arrive.

Thank you again for your feedback. We continually review our procedures and appreciate all comments that help us improve the guest experience. We hope you might consider staying with us again in the future.

Martin