Trethiggey Holiday Park

Positiv Really good place to camp really close to Newquay for surfing and pitches were perfect my friends and I loved the stay and look forward to staying again,
The facilities were very clean and well looked after and the staff were amazing especially the little cat

Negativ Absolutely nothing

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Positiv Good pitch size

Negativ Very rundown buildings, although clean ; well kept green areas apart from around the so called lakes which have been left to go completely wild and unfishable, needs some of the profit re investing; don’t bother with buying the WiFi it’s absolutely rubbish and a rip off ‼️

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Vom Platzbetreiber: Hi Steve, if you had mentioned during your stay, that you had issues with the WIFI we would have suggested you contact Club WIFI who provide the service & they would have been happy to give you a refund. The lakes area is maintained & are 'fishable' by customers staying onsite. Again if you had spoken to staff onsite while you were here we would have been happy to advise - Thank you

Positiv An efficient and friendly check in.
Fairly easy access into the town centre.

Negativ We paid extra for a serviced gravel pitch which turned out to be a waste of money. The pitch was on a steep slope to such an extent that we couldn't sit comfortably in our awning as we were being tipped out of our chairs.
The showers were very dangerous due to very slippery floors. The management were aware of this as they posted signs stating "floor slippery when wet". As this related to showers the sign should have read floor slippery all the time.
The so called fishing lakes were in fact a couple of weed choked overgrown ponds which were unfishable.
The whole site had a run down and neglected feel about it

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Vom Platzbetreiber: Hi Keith,

It's such a shame you didn't pop into reception during your stay to raise any of these concerns, as we would have been more than happy to clear up a few misunderstandings for you. But never mind, social media ANON posts seems to be the preferred reception desk these days!

Firstly, let's clear up the confusion regarding your pitch. We do not advertise or charge for a serviced pitch. You booked and paid for a hardstanding pitch, which is exactly what you received. Some of our hardstanding pitches have water and electric, while others have electric only. So, just to clarify, you were never charged for something we don't actually advertise.

As for the pitches not being perfectly level, we are situated on a slightly sloping piece of Cornish countryside. We do our very best to make the pitches as level as possible, although unfortunately we haven't quite mastered the art of flattening the entire landscape just yet! If you genuinely found yourself falling out of your chairs, we might politely suggest checking the stability of the chairs before holding the holiday park responsible!

Moving on to the showers. Yes, shower floors do sometimes get wet. Rather surprisingly, this tends to happen when people use showers! They are cleaned regularly and, like most wet surfaces, they dry afterwards. The 'Slippery When Wet' signs are there for health and safety reasons, as water does have a rather inconvenient habit of making floors slippery. We would always encourage guests to take appropriate care.

Regarding the fishing lake, we actually have three lakes on the park. The bottom lake is our designated fishing lake, which is weeded regularly and available for guests wishing to fish. Perhaps a quick chat with reception would have helped point you in the right direction.

Finally, Trethiggey Holiday Park is a small, family-run business, with a hardworking team who genuinely care about the park and our guests. We work incredibly hard to maintain the grounds and facilities and to make everyone's stay as enjoyable as possible.

We fully appreciate that not everything will be to everyone's liking, and we are always happy to listen to genuine concerns and address them wherever possible.

It's just a shame that you chose to share your concerns on social media rather than speak to our manager during your stay.

Positiv Great location for dog walks into Goran beach
Loved the onsite cafe /bar. Great food and atmosphere.
The hosts were very helpful and friendly

Negativ Not so much a dislike , but I found the coin operated shower a bit weird.

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Positiv Very friendly staff, clean site. Showers perfect temperature. Decent pubs within walking dustance. Easy lonks to local beaches

Negativ Road a bit noisy.

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Vom Platzbetreiber: Thank you so much for your lovely review! We're really pleased to hear you found our team friendly, the site clean and the showers just right! It's great that you enjoyed the nearby pubs and easy access to our lovely local beaches too.

We appreciate your feedback about the road noise and understand it can be noticeable at times.

Thanks again for staying with us, and we hope to welcome you back for another visit soon! 😊

Positiv Everything was just perfect toilets and shower facilities really clean. Staff on site were friendly and helpful. There is not one bad thing I can say about this campsite is close to everything. Good location. Was very quiet at night.

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Vom Platzbetreiber: Oh wow, thank you so much for such a wonderful review! 🥰 It really does mean a lot to us to hear that you enjoyed everything about your stay. We're so pleased you found the facilities lovely and clean, our team friendly and helpful, and the site peaceful and relaxing at night.

It's especially lovely to hear that you'd recommend us to your friends – that's one of the biggest compliments we could ask for! ❤️

Thank you again for your kind words and for choosing to stay with us. We really hope to see you again for another lovely stay sometime soon! 🌸

Positiv Quiet simple site excellent pitches clean warm showers

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Vom Platzbetreiber: Thank you so much for your lovely review! 😊 We're really pleased to hear you enjoyed the peace and quiet of our little site and found the pitches just right for your stay. It's also great to know you appreciated the lovely clean, warm showers – we know how important those little comforts are!

We really appreciate you taking the time to share your kind words. It was a pleasure having you stay with us, and we hope to welcome you back again for another peaceful getaway soon!

Positiv Facilities really clean

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Vom Platzbetreiber: Thank you so much for your lovely review! 😊 We're really pleased you found our facilities so clean and welcoming. It means a lot to know you'd recommend us to your friends too! Thanks again, and we hope to welcome you back soon! 🌸

Positiv Excellent holiday park. Very spacious pitches. Gravel part long enough for caravan and the car. The other half of the pitch is plot of grass big enough to accommodate owning and there is still a lot of grass left for family to enjoy. Hard standing and grass serviced pitch includes electricity plus a personal fresh water tap and grey water drainage. Great division of the pitches areas which are secluded and give privacy. Close distance to facilities which are very clean and have everything what is needed. Great games/play rooms with plenty of books and movies to enjoy. Family friendly. No restrictions regarding kids playing, etc. On-site kids playground.Very friendly staff. We stayed for 7 nights on touring caravan pitch. We will be definitely coming back every year now. Thank you for a lovely holiday experience. 🌟🌟🌟🌟🌟

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Vom Platzbetreiber: Oh wow, thank you so much for such a wonderful review! 🥰 We're absolutely delighted that you and your family had such a lovely holiday with us. It's great to hear you enjoyed the spacious pitches, clean facilities and all the little extras that help make a stay special!

Knowing you're planning to come back every year really does mean the world to us! ❤️ Thank you for your lovely kind words, and we can't wait to welcome you all back for many more happy holidays!

Positiv Lovely campsite. Friendly owner and staff. Facilities very clean, couldn’t ask for more.

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Vom Platzbetreiber: Thank you so much for your lovely kind words! 🥰 It really means a lot to us to hear you enjoyed your stay and found everyone so friendly and welcoming. We're so pleased you were happy with the facilities too! Thank you again for staying with us, and we hope to welcome you back very soon!