Starfield Retreat

Camping and touring

Admission

• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 1 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.
• Modifications are subject to a US$1.00 (£0.74) fee.

Dogs

• Dogs must be kept on leads and supervised at all times.

Extras

• Entertainment passes are included in the rate.

General

• Bookings must not be for more than 90 consecutive nights.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet facilities are unisex.
• Public areas are non-smoking.
• Quiet hours must be respected between 8:30 p.m. and 6 a.m..
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.
• This site has no on-site shower facilities.

Occupancy

• Bookings must not consist of more than 4 different households.
• No hen/stag parties permitted via Pitchup.com.

Pitches

• Minimum spacing of 20 metres between pitches.
• Pitches: a US$25.00 (£18.59) deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• Open fires are prohibited.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• No vehicle movement between 8:30 p.m. and 7 a.m..

Visitors

• Visitors are not permitted on site.