Le Hameau des Genêts

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Changes cannot be made once you have booked.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
• The site only allows dogs up to 20kg.
• Your dog must be tattooed or microchipped.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• Entertainment and activities are available between 04/07 and 31/08.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 11 p.m. and 8 a.m..
• The bar is open between 04/07 and 31/08.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.

Hired accommodation

• Hired accommodation: a €300.00 (£258.89) damage/cleanliness/bracelet deposit is required within 0 days of arrival and will be refunded within 15 day(s) of departure after inspection of your unit, should no damage/losses be found.
• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of €50.00 (£43.15) will be charged for unclean units upon departure.

Occupancy

• No hen/stag parties permitted via Pitchup.com.

Pitches

• Pitches: a €300.00 (£258.89) deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
• Tents are not accepted at this park.

Pool

• Only park guests are authorised to use the pool.
• Please note there is no lifeguard on duty.
• Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
• The indoor swimming pool is open between 15/04 and 30/09.
• The outdoor swimming pool is open between 15/06 and 30/09 (subject to weather conditions).

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is unmanned after 7 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• No electric barbecues allowed.
• No gas barbecues allowed.
• Open fires are prohibited.
• Please do not touch or feed the animals.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.

Visitors

• Visitors must leave the premises by 12 a.m..
• Visitors must register at reception and pay their fee.