Le Mas d'Ayen

Camping and touring

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 7 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 30 day(s) of arrival.

Dogs

• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras

• Motorbike(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 90 consecutive nights.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Quiet hours must be respected between 11 p.m. and 8 a.m..
• The bar is open between 01/06 and 31/08.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 01/06 and 31/08.
• The sauna (and/or hammam) is open between 01/05 and 31/10.
• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.

Occupancy

• No hen/stag parties permitted via Pitchup.com.

Pool

• Only park guests are authorised to use the pool.
• Please note there is no lifeguard on duty.
• Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
• The outdoor swimming pool is open between 01/05 and 31/10 (subject to weather conditions).

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.

Safety

• Firearms are not permitted.
• No charcoal barbecues allowed.
• Open fires are prohibited.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• The charging of electric vehicles is not permitted on site.
• Twin axle vehicles are not permitted on site.
• Units longer than 6 metres are not allowed.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.