8,5

Helhetsbetyg baserat på 594 recensioner

 

84% skulle rekommendera det här stället till en vän.

80% skulle övernatta här igen.

 

Statistiken visas först när det finns 3 eller fler recensioner.

38% beskrivna som Lugn ?

Fler betyg

Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI



Endast recensioner från de senaste 30 månaderna visas.

Nollställ filtren
Recensioner på andra språk visas nedan.
Anonym användare

Schöner Familiencampingplatz, hatte aber durchaus seinen Preis2024-08-19

Recensentens land: TysklandAnonymMobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Großzügige Stellplätze, saubere Sanitäranlagen, gutes Unterhaltungsangebot, freundliches Personal (Buchung einer Zusatznacht ohne Probleme möglich), auch im August nicht überfüllt, vor Ort alles was man für einen unbeschwerten Urlaub braucht

    Tyckte inte om: 

    Weiter Weg zum Strand nur mit Bus oder Auto machbar
    Viele Angebote (Hüpfburg, Golf, Trampolin) kostenpflichtig
    Kaum Handyempfang, Wlan sehr teuer

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thank you for leaving us a review.

Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, dass Sie in Zukunft wieder hier übernachten.

Mit freundlichen Grüße,
Monkey Tree Holiday Park

Allmänt
8
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
Standardavatar

Great mini break for younger children. No go for longer stays.2024-08-19

Recensentens land: StorbritannienChloe M.MobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Pitches were generous and clean. Facilities were clean and organised. The pool was heated which was a nice surprise and easy to book. The supermarket was stocked as well as able and prices were reasonable. The main park was great for under tens. The golf course was clean and well thought out for maximum enjoyment. Navigating around the site was easy, with a good layout. Toilets and showers were clean. Reception was quick, efficient and helpful. Booking activities was easy.

    Tyckte inte om: 

    The in and out barrier system was a little disorganised and slow which created traffic and confusion. The toilet blocks only had three toilets and two showers which for a large site created queues. The showers are on an angle so will soak absolutely everything you take so be aware. The washing up facilities were poor. The summer nights bar was rather small to hold kids entertainment but the staff did their best with what they had. The pool rules were a little strict but this didn’t affect us as we didn’t take inflatables. Again pool changing and showering facilities were not plentiful. The main play park was great but only really for under tens. There wasn’t much activity for older children / teens. The bookable extra activities were way over priced and entertainment was exactly the same daily. Drinks were way over priced. Food was way over priced for the portions. The beach bar I did expect better. The menus were limited and the atmosphere was loud and rough for a ‘restaurant’. The shop was stocked well for dinners and sweets however not much option when it came to lunch’s. Lights very bright and on all night (which affected us as we were on a pitch next to a cut through path). Electricity took some persuasion to get going. Check in was far too late in comparison to check out. WiFi absolutely non existent unless stood straight outside the shop. The arcade was large but the prizes were some of the worst I’ve seen so we decided not to use this facilities. Overall nice three day break however we spent a lot of time off site. The site is not evolved enough for longer stays

    Översätt (Översatt av Google Translate)
Allmänt
6
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
Anonym användare

Could have a better WiFi network which work is reliable for all.2024-08-19

Recensentens land: StorbritannienAnonymMobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Like the place and location , shop inside compound , quite pricy but good to have a shop.
    Toilet facilities are good
    This place is for very young kids , not so much for teenagers .

    Tyckte inte om: 

    Some shop staffs are very quick , but there are some young shopkeeper young boy are so slow , I don’t know if they have any disabilities of it’s just their way they work.
    Wi-Fi so weak , spending all my time mobile devices buffering .

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thanks for leaving us a review. Customer feedback is very important to us here at Monkey Tree Holiday Park and we're always looking for ways to improve and develop.

We're glad to hear that you enjoyed our site and the facilities we have here.

The phone signal can be temperamental due to the rural location of the site and due to the large size of the park the free Wi-Fi provided can have weaker connectivity in some areas of the park compared to others (Best signal in the Palm Bay/Clubhouse area). This is something our IT team are looking in to to ensure we have more reliable Wi-Fi in the future. We hope this will be significantly improved in the near future.

Thanks again for your feedback!
Kind regards,
Park Management

Allmänt
8
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
Anonym användare

Large pitches with good amenities, the site is very clean …2024-08-18

Recensentens land: StorbritannienAnonymMobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs (stor)
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Large pitches with good amenities, the site is very clean and the staff are very friendly and helpful. Kids enjoyed what the site had to offer, large play area and a heated pool The entertaining staff are very engaging with everyone, I would recommend the site to all.

    Tyckte inte om: 

    Wifi was not very good.

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thanks for leaving us a review. Customer feedback is very important to us here at Monkey Tree Holiday Park and we're always looking for ways to improve and develop.

We're glad to hear that you enjoyed our site and the facilities we have here. We work tirelessly to make sure that families are always engaged and that there is no shortage of activities and facilities available

The phone signal can be temperamental due to the rural location of the site and due to the large size of the park the free Wi-Fi provided can have weaker connectivity in some areas of the park compared to others (Best signal in the Palm Bay/Clubhouse area). This is something our IT team are looking in to to ensure we have more reliable Wi-Fi in the future. We hope this will be significantly improved in the near future.

Thanks again for your feedback!
Kind regards,
Park Management

Allmänt
10
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI

Great family holiday2024-08-18

Recensentens land: StorbritannienJim R.MobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs (komfort)
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Greg’s facility’s and evening entertainment. Pool was very nice and warm and fun for children. Good supermarket not as expensive as I was expecting. Fish and chips was lovely and surprisingly average cost for fish and chips these days. Play areas where in good condition and light up in the evening to enable safe play.

    Tyckte inte om: 

    Booking system fit the swimming pool( although we did get in every time we tried, but could only book one slot, this wouldn’t deter me from going again

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thank you for your review.

We're glad to hear that you enjoyed our on-site amenities. Palm Bay is always very popular - especially with the children. This feedback will be passed on to the appropriate staff who will be very pleased to hear that everything was up to scratch for you.

Our swimming pool does have a booking system in place during busy periods, which is in place to ensure that all guests have a chance to use the pool during their stay. After you have used your bookings you are welcome to use the walk-in queue which doesn't guarantee entrance but there is a high likelihood we can get you in for that session.

Thank you so much for leaving us a lovely review and we hope to see you again soon!

Allmänt
8
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
Anonym användare

If you get the right pitch an amazing resort with many beach options.2024-08-18

Recensentens land: StorbritannienAnonymMobiltelefonikonBekräftad

  • Tomt för husvagn med elektricitet på grus (komfort)
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    The pool was amazing, heated and had something for everyone.

    The pitch size was brilliant and clean new toilet block with hot showers.

    Accommodated us to be with our friends. (Although we did have to ask several times but was finally sorted)

    Tyckte inte om: 

    The price of the additional activities is as ridiculous! Mini golf per family was £20 each plus a cash deposit on the clubs. The bouncy castle was £7 for 10min.

    Staff in the cafe were not friendly and miserable.

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thank you for leaving us a review.

We're glad to hear that you were happy with the size of your pitch, the cleanliness of the bathroom block and our Palm Bay pool area.

Most of the additional activities and entertainments are free, it is just the Castaway Cove crazy golf where additional charges are incurred. The deposit on the clubs was introduced after we unfortunately had a few sets stolen/not returned. Regarding the pricing of the bouncy castle, this event is organised and ran by a 3rd party entertainment company and as such pricing is at their discretion and is out of our hands.

We apologise for any unsatisfactory interactions you encountered with our staff members in the café and we would like to ensure you that customer satisfaction is paramount here at Monkey Tree and we take all guest feedback onboard to improve future customer experiences.

Thanks again for your review and we hope you will come back and visit us again soon!

Allmänt
8
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI

Huge, fun site with lots of activities, friendly staff, great pitches2024-08-18

Recensentens land: StorbritannienGeorgia H.MobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    It was huge. There were so many pitches, lots of things to do, they had lots of activities for kids during the day. We went to the arcade every day, i LOVED the swimming pool. There was golf, we did bingo one night as well. It wasn’t too far from beaches or Newquay either only a 15 minute drive. We only went to the restaurant once for breakfast and it could’ve been better but it wasn’t the worst. The supermarket was great, and they had a laundrette right next to it. Supermarket had a great selection of food as well as toys, camping equipment, drinks, snacks and health and beauty stuff. The reception was helpful. The toilet blocks were okay, there was lots of toilets and showers. The showers were good as it had two doors for privacy, there was the changing bit to put ur clothes then another door for the shower. Of course it’s not going to be amazing as it’s camping but it was okay, the shower was quite hot which was good but when i was burnt and there wasn’t a setting to change it to cold it was painful. Also, you had to hold it down for the water to come out so it kept stopping which was annoying. They could’ve been cleaner but i understand it can get dirty easily. I would definitely come back here in the future especially when i have children as there’s so much fun stuff for them to do at such good prices. Defo recommend.

    Tyckte inte om: 

    When we tried to put up the tent the ground was extremely rock solid so it was really hard for us. I don’t know if this is like a manageable thing or not so I understand if there’s not much you can do about it. Also, walking around there’s always a car behind you so i think it would be great if they could try and make a path separate for us to walk on. Prices were decent, but the golf was a rip off tbf you had to pay a deposit as well as for the actual golf, and the washing machine was £5 and you had to buy your own detergent. The wifi was a bit dodgy here and there. But overall such a great place, only minor things to pick up on. Extremely great stay!

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thanks for leaving us this glowing review.

We're very glad to hear that you were happy with so many aspects of your stay here at Monkey Tree Holiday Park and that you would recommend us to your friends.

We apologise for the hard ground on your pitch, if you had reported this to our Reception Team they would have been able to accommodate you on a different pitch where it would've been easier to pitch a tent and hammer in pegs.

The phone signal can be temperamental due to the rural location of the site and due to the large area of our park, strong Wi-Fi connectivity all across the is difficult, although this is something our IT team are looking to improve to ensure we have more reliable Wi-Fi. We hope this will be significantly improved in the near future.

Thanks again for your lovely feedback and we hope to see you again soon!

Allmänt
10
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
Anonym användare

Amazing site, I would highly recommend.2024-08-18

Recensentens land: StorbritannienAnonymBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    The site was spotlessly clean. Facilities are amazing. Everything which you could possibly need from a campsite and more.
    Entertainment was fun for the children.
    Staff were all friendly and approachable.

    Tyckte inte om: 

    Evening entertainment for adults began late if you had children. Would have been nice to have enjoyed a drink and listened to a singer or karaoke at about 7:30pm.

    Översätt (Översatt av Google Translate)
Från föreståndaren...

Thanks for leaving us a review.

We're glad to hear that you were satisfied with the level of cleanliness and the standards of our facilities. We pride ourselves on our customer service so its excellent to have it verified by our guests.

We will pass your feedback regarding entertainment along the appropriate channels so it will reach the necessary teams.

Thanks again for your lovely review and we hope you will come and stay with us again soon!

Allmänt
10
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI

Poor pitches, poor facilities, noisy only good point was the pool.2024-08-17

Recensentens land: StorbritannienJennifer M.MobiltelefonikonBekräftad

  • Tomt med elektricitet på hårt underlag och gräs (premium)
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    The swimming pool is the best part of the park, although they have very strick rules.
    Fish and chips are good 👍🏻

    Tyckte inte om: 

    The toilet/shower block was awful, dated and dirty.
    The washing up area was always dirty.
    The pitch we had was shocking for a premium pitch. We complained on arrival but only got an apology no offer to replace the ripped foot ripped for the tent from pegs left sticking up, along with a metal bar that would have injured someone. Oh and also standing in dog poo while pitching up.
    The noise at night was horrendous, we never had a night that we wasnt disbursed. From 1am in the morning right through till 4am. Arguing, shouting, screaming, security men chasing people around. Considering they have a rule of no noise or cars at night, it was awful.
    The shop isn't stocked very well and the staff aren't very friendly.
    Crazy golf is good, however it comes at a high price.
    Plus you have to pay £10 cash deposit when everything else on the park is card only and the cash machine was out of order our entire stay.
    Pizzas aren't worth the money. Very hard base. Pizza are advertised at a 9inch price but we ate there twice and each time they had no 9inch babies so had to pay for a 12inch.

    Översätt (Översatt av Google Translate)
Allmänt
4
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI

Swimming pool, football pitch, outdoor bar, crazy golf2024-08-17

Recensentens land: StorbritannienKatie T.MobiltelefonikonBekräftad

  • Tomt med elektricitet på gräs
  • Rekommendera för vänner   Besök igen
  • Tyckte om: 

    Swimming pool, football pitch, outdoor bar, crazy golf

    Tyckte inte om: 

    The screaming & shouting around the site until midnight almost every night of our stay. Would have been easily sorted with security patrolling

    Översätt (Översatt av Google Translate)
Allmänt
8
Läge
Valuta för pengarna
Logi
Anläggningar/aktiviteter
Kundbetjäning
Barnvänlighet
Renlighet
WiFI
(Inga betyg)