Clean facilities, friendly staff, beautiful hanging baskets very nice
Caroline M.
Bekräftad
- Tomt med elektricitet på hårt underlag och gräs (premium)
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Översätt (Översatt av Google Translate)Tyckte om: Loved the premium pitches. Stayed the year before when they had storm Betty and was in the open field. Felt a lot more cosy and safer in the premium pitches x nice pit he’s very clean site and very local to lots of places. A great base for holidays. Weathers always a bit hot and miss but this year being on the premium pitches was worth it.
Tyckte inte om: –
- Tomt med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: The evening entertainment, the staff were really welcoming and helpful, the facilities were always kept at a high standard, the pitch was a great size for value for money.
Tyckte inte om: More reminders to other families about there vocabulary as this is a child friendly site. Several instances of other adults swearing far to much during the daytime in front of the kids. Temperature of the showers was really intermittent. The WiFi was bad. The actual activities you pay extra for could be improved and were just too basic.
Thank you for taking the time to leave us a review, we are grateful for any feedback so we can improve going forward to ensure our guests have the best experience possible when staying with us. I would like to assure you that we are a family park therefore any behaviour deemed as inappropriate (including profanities) will be managed appropriately to avoid other customer experiences being negatively affected. We are in the process of improving our Wi-Fi service for our guests - we hope this will be significantly improved in the near future. We will pass on your feedback to the relevant departments regarding the activities available to book at an extra cost to find new ways to improve going forward. We hope to welcome you back to Monkey Tree again soon!
- Tomt med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: This is a fab park with absolutely loads to do and in a great location for Newquay attractions- only a few minutes from Healeys cider farm and a few more minutes for Newquay beaches. The site was clean and tidy and the staff very helpful and friendly. The entertainment at the park was great and varied, there was loads to keep the kids entertained. The shop was well stocked and reasonably priced, and the food there was good
Tyckte inte om: The only thing that let our trip down was a pair of idiots camping near us who didn’t seem to understand that tents are a membrane thick and insisted on arguing and shouting at one another all night- then another idiot revving his engine at 4am the following night, you get them everywhere but it made it not as relaxing as we wanted!
Thank you for taking the time to write us a lovely review. We are so glad you enjoyed your stay with us and we appreciate your kind feedback. We apologise about the experience you had with other guests - please be assured that we do have policies regarding driving vehicles on site and noise levels - we have a dedicated security team to help enforce these rules to ensure every guest can enjoy their holiday with us.
We hope to welcome you back to Monkey Tree again soon!
- Tomt med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: Friendly staff clean place
Tyckte inte om: Not happy I couldn't take kids swimming you need to book and was fully booked for the week but when we looked at the pool it look empty
Thank you for taking the time to leave a review, we are glad you had a positive experience with our staff members and the cleanliness of the park and we hope you enjoyed your stay. We are sorry to hear that you didn't have the experience you were expecting regarding use of our swimming pool, we have safety regulations we need to abide by which I'm sure you can understand, this is to keep everyone safe and well looked after during their stay with us. We would love to welcome you back to Monkey Tree again soon!
Good
Paul G.Bekräftad
- Tomt med elektricitet på hårt underlag och gräs (premium)
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Översätt (Översatt av Google Translate)Tyckte om: Everything
Tyckte inte om: Nothing
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay with us and we look forward to welcoming you to Monkey Tree again soon!
- Tomt med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: We like everything and the swimming pool, the whole campsite we could not fault it lots to do for the kids if you got some it was just a great and relaxing campsite one of the best
Tyckte inte om: The campsite was great, but one of the toilet blocks needs updating And you can’t take animals into the arcades after 6 o’clock That was the downside and the bingo and entertainment was nice nice but it was outside.
Thank you for leaving such a lovely review! We are so glad you enjoyed your stay with us, we value your feedback so we can improve to give our guests the best possible experience during their stay with us! We look forward to welcoming you back to Monkey Tree again soon!
- Tomt med elektricitet på hårt underlag och gräs (premium)
- Rekommendera för vänner Besök igen
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Översätt (Översatt av Google Translate)Tyckte om: Location - central to lots of local destinations
Shower/Toilet facilities were really clean
Lots to do onsite
Check in process was hassle freeTyckte inte om: Payable WiFi almost impossible to connect to where we were.
The site being mostly cashless.
The location of the electric hook up point was quite a distance from our pitch.
Thank you for taking the time to leave us a review, we are delighted to hear that you enjoyed your stay with us.
We are in the process of improving our Wi-Fi service for our guests - we hope this will be significantly improved in the near future. During the process of improving the Wi-Fi service we offer we will not be charging our guests to connect to it.
We hope that if you reported to reception about the distance between your pitch and your electric hook up point that our friendly reception team offered to reallocate you a new pitch or offered an alternative hook up cable.
We hope to welcome you back to Monkey Tree again soon.
- Tomt med elektricitet på gräs (stor)
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Översätt (Översatt av Google Translate)Tyckte om: When we arrived we were checked in very quickly and efficiently with no issues which was great after a long drive. We like all aspects of the park from the food to the entertainment in the evenings,there was also lots for the kids to do aswell from activity to the pool and playground areas. The on site shop was really reasonably priced which was also nice didn't feel like you were over paying.
The pitch we had was great in size and lots of space the only down fall was the top layer of the ground full of stone so when we return next year I will purchase some more hard-core pegs.we stayed in fir fields which had plenty of toilet and shower blocks.
The evening entertainment was great for the kids aswell as the adults with family and adult bingo and evening shows in the club house. All round clean tidy site with great facilities and good location to get to other places to visit.Tyckte inte om: Only downfall I would say was the front of our pitch had a bit of a slope which ment out seating table and sofa sat wonky, the amount of stones in the top layer for getting pegs, also we picked a windy week but fir field did seem to be extra windy compared to other parks of the park.
Thank you for taking the time to write us a lovely review! We are delighted to hear you enjoyed your stay here with us!
We are sorry you felt the pitch you were allocated wasn't up to standard, we will always try to accommodate any requests and reallocate guests a new pitch to better suit their needs where possible - customer satisfaction is paramount so we will always do what we can to ensure our guests have the best experience possible during their stay with us.
We hope to welcome you back to Monkey Tree again soon!
It was good overall
Roy A.Bekräftad
- Tomt med elektricitet på hårt underlag och gräs (premium)
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Översätt (Översatt av Google Translate)Tyckte om: Park was clean good location shop was good entrainment was good showers hot , space of plot was good
Tyckte inte om: Only thing was when looking at the pics of pool it looked like a little water park which it wasn’t so it was disappointing really and that if you could get in as we could only get in once on the stay and that was for 15 mins as we had to queue as we couldn’t book online all had been taken so we mainly went to the town and beech which was unreal really nice
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay with us and we look forward to welcoming you to Monkey Tree again soon!
- Tomt med elektricitet på gräs (komfort)
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Översätt (Översatt av Google Translate)Tyckte om: 99% of everything
Tyckte inte om: Uneven pitch
Thank you for taking the time to leave us a review, we are glad to hear you enjoyed your stay with us!
We are sorry you felt the pitch you were allocated wasn't up to standard, we will always try to accommodate any requests and reallocate guests a new pitch to better suit their needs where possible - customer satisfaction is paramount so we will always do what we can to ensure our guests have the best experience possible during their stay with us.
We hope to welcome you back to Monkey Tree again soon!
Thank you for taking the time to leave us such a lovely review, we are so glad to hear that you enjoyed your stay with us and we hope to welcome you back to Monkey Tree again soon!