Bron-Y-Wendon Holiday Park

Ik was blij met Lovely, well kept and very clean site.

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Ik was blij met The site is in a lovely location, with well maintained green spaces throughout. The grounds were kept in excellent condition, there was no litter around the site and the water pressure was very good. These are all positives and made a good first impression.

Ik was niet blij met Unfortunately, there were a few things that let the site down during our stay.

Pitch allocation: There were plenty of vacant pitches during our stay, yet caravans seemed to be allocated right next to each other. I don’t really understand the logic behind this when there was clearly plenty of space available. Spreading guests out would have provided more privacy and a much better overall experience.

Toilet and shower facilities: Only one toilet block was open during our stay. There may be a very good reason for this, but given the time of year, I would have expected both blocks to be open. I only used the shower once and didn’t use the toilet facilities at all. The toilet seats didn’t fit the actual toilets and the general smell and cleanliness of the facilities weren’t particularly pleasant.

Facilities should be maintained to a decent standard, but guests also have a responsibility to respect them and leave them in a suitable condition for others. Considering the average age of guests appeared to be around 50, I would have expected a little more consideration from people using the facilities.

Reversing caravans: The site’s approach to reversing was another disappointment. There seemed to be an unnecessary level of anxiety around guests reversing their own caravans. Most people who regularly tour with caravans are perfectly capable of manoeuvring their own outfits safely. Of course, safety is important, but there needs to be a reasonable balance and a little more trust in guests.

Overall, the site has potential, but I think there are some fairly straightforward improvements that could make a significant difference to the guest experience, particularly around pitch allocation, toilet and shower facilities, and the approach to caravan manoeuvring.

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Van de manager: Thank you for taking the time to leave such detailed feedback following your recent stay.

We're pleased to hear that you enjoyed our location, sea views and well-maintained grounds, and that you appreciated the overall upkeep of the park.

Regarding pitch allocation, whilst it may appear that we have plenty of vacant pitches, during the winter months (November to March), only a limited number of our pitches remain open. Many of our pitches are closed during this period due to ground conditions and accessibility, particularly during wet weather. Therefore, although pitches may appear available, they are not necessarily suitable for use. All pitches are also pre-allocated at the time of booking, taking into account the size and type of touring unit and individual requirements.

During the quieter winter months, as our park is not fully open, we operate with just one toilet and shower block available for guests. However, we're disappointed to hear that the cleanliness and condition of the facilities did not meet your expectations. Our facilities are regularly checked and cleaned throughout the day, although unfortunately their condition can change between inspections. We do ask all guests to be considerate of others and leave the shared facilities in a clean and tidy condition for the next person. We also always encourage guests to report any issues with our facilities to reception during their stay, so that our team can investigate and address any concerns as quickly as possible.

With regard to caravan manoeuvring, our team assists guests onto their allocated pitches to ensure units are positioned correctly and safely, taking into account neighbouring pitches, access and the layout of the park. This is a standard procedure we follow for all guests and is not a reflection of anyone's ability to manoeuvre their caravan.

We genuinely appreciate constructive feedback and continually review our facilities and procedures to ensure we maintain the high standards our guests expect.

Thank you again for your comments.

Ik was blij met Great Campsite

Ik was niet blij met All good

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Van de manager: Thank you for your review and hope to welcome you back when you are next in Wales.

Ik was blij met Close to sea

Ik was niet blij met toilet block a bit run down, one shower was cold no hot water. The road is too noisy for us

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Van de manager: Thank you for taking the time to share your feedback.

We're pleased you appreciated our location close to the sea, although we're sorry to hear that your stay didn't quite meet your expectations.

We understand that road noise can be an issue for some guests, which is why we aim to be as transparent as possible about our location. Our Pitchup listing clearly states that we are situated between the A55 and the railway line, allowing guests to make an informed decision before booking.

We're sorry to hear about your experience with the shower facilities. We always encourage guests to let our reception team know of any issues during their stay so that we have the opportunity to investigate and resolve them promptly. Unfortunately, as nothing was brought to our attention at the time, we weren't given the chance to put things right for you.

We were also disappointed to see the low ratings for cleanliness and customer service, as these are areas we take great pride in. Our team works extremely hard to maintain high standards throughout the park and provide a friendly, helpful service to all our guests.

We appreciate that every park won't suit everyone's preferences, but we do value all feedback and will take your comments on board.

Ik was blij met Clean well organised site with great sea views.

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Van de manager: We're delighted to hear that you found our park clean and well organised, and that you enjoyed the beautiful sea views.

We really appreciate your kind feedback and hope to welcome you back to Bron-Y-Wendon again soon.

Ik was blij met This site was so lovely. Clean, tidy and beautiful views.

Ik was niet blij met Nothing- it was all brilliant.

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Van de manager: Thank you so much for your wonderful review!

We're delighted to hear you had such an enjoyable stay and appreciated the cleanliness of the park, our beautiful sea views and our friendly team.

It's lovely to know that everything met your expectations, and we really appreciate you recommending us to others.

We look forward to welcoming you back to Bron-Y-Wendon again soon!

Ik was blij met Fabulous views and very clean and tidy

Ik was niet blij met Road noise was worse than expected

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Van de manager: We're delighted to hear you enjoyed our fabulous sea views and appreciated the cleanliness and upkeep of the park.

We understand that road noise can be more noticeable for some guests than others. We do aim to be as transparent as possible about our location, and our Pitchup listing clearly state that we are situated between the A55 and the railway line, so guests are aware of our surroundings before booking.

Thank you for your feedback.

Ik was blij met As we only have a small camper we rely on onsite facilities & the were at a very high standard. Also the view is superb.

Ik was niet blij met Nothing

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Van de manager: Thank you for taking the time to leave us such a lovely review!

We're delighted to hear you enjoyed your stay and found our facilities to be of such a high standard. We know how important good facilities are, especially for guests travelling in smaller campers, so it's wonderful to receive such positive feedback.

We're also pleased you enjoyed our beautiful sea views, and really appreciate you recommending us to others.

We look forward to welcoming you back to Bron-Y-Wendon again soon!

Ik was blij met Brilliant site excellent location

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Van de manager: We're delighted to hear you enjoyed your stay and found our location excellent. It's always wonderful to receive such positive feedback.

We hope to welcome you back to Bron-Y-Wendon again soon!

Ik was blij met Close to facilities and main road.

Ik was niet blij met Site was open (close to North Wales Expressway and railway track).

If we had know this we may have decided to go to another site.

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Van de manager: We're pleased you appreciated our convenient location close to local facilities and transport links.

We understand that our location may not suit everyone's preferences. As mentioned on our Pitchup listing, we are situated between the A55 and the railway line, and we do try to make guests aware of this before booking.

We appreciate your feedback and thank you for choosing to stay with us