Sundrum Castle Holiday Park

Ik was blij met Fantastic campsite with great facilities, clean amenities and a beautiful location. The staff were friendly and helpful, and everything was well maintained. We had a wonderful stay and would definitely recommend it to others. We look forward to visiting again

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Van de manager: Hi Urszula,

Thank you for your wonderful review.

We're delighted to hear you enjoyed your stay and appreciated our facilities, clean amenities, beautiful location, and friendly team. It's fantastic to know everything met your expectations and that you would recommend us to others.

We truly appreciate your kind comments and look forward to welcoming you back again soon. ^EC

Ik was blij met It was easy to use a mobility scooter on site. The food was really good. All the staff we came across were very helpful.

Ik was niet blij met BHI

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Van de manager: Hello Helen,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

Ik was blij met Good facilities for campers, very cheap to pitch

Ik was niet blij met Bows at archery were not accurate

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Van de manager: Hello,

We really appreciate you taking the time out to share your review with us, we’re happy that you’re happy and we look forward to your next visit. ^JC

Ik was blij met No likes

Ik was niet blij met No phone or wi-Fi coverage

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Van de manager: Hi Stephen,

Thank you for your honest feedback.

We hope there have been certain aspects of your stay you have been able to enjoy.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Ik was blij met The pool was great.
Playpark was decent.

Ik was niet blij met Touring pitches sat directly on the back of the playpark. Eslan waste point was uncovered and directly next to the drinking water tap. Facilities were basic with the toilets rarely flushing meaning they were left full of other peoples filth. Poor signage on the route in and the satnav automatically routes down a very dangerous, impassable and private road.

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Van de manager: Hi Kaysha,

Thank you for your honest feedback.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back in the future. ^SR

Ik was blij met everything

Ik was niet blij met nothing

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Van de manager: Hi malcolm,

Thanks for the amazing review, Our team work hard to make sure all guests enjoy their time with us so we are happy to hear we hit the mark for you. Hopefully you will come back and see us again soon. ^JC

Ik was blij met The swimming pool and slide were excellent and the staff were so friendly and helpful.

Ik was niet blij met The tent pitch was awful. Like a muddy bog.
The deliveries to the shop were really early so we were woken up at 5:30 most mornings.

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Van de manager: Hi Rachael,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Ik was blij met Plenty space

Ik was niet blij met Toilets were always filthy

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Van de manager: Hi Robert,

Thank you for sharing your feedback today.

We set a high standard for ourselves, and we’re so sorry to hear this was not met during your recent visit. We will share your feedback with the park directly who will look to make immediate improvements where necessary. ^JC

Ik was blij met Not much to like for an adult opinion but I can imagine the pool for kids is fun.

Ik was niet blij met Paid for hardstanding but Pitch was muddy and flooded very easily even though we were higher than other pitches that didn’t flood. Toilets bad but the worst showers (if you can call them that) two showers for the camp site and one doesn’t have a lock, have to hold the shower head as it doesn’t fit on the wall, freezing and dirty. Felt cleaner before trying to navigate the showers. Kids allowed to play football until 11pm when pitch is next to the camping area

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Van de manager: Hi Claire,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Ik was blij met Nothing. It was the worst site we have ever stayed at!

Ik was niet blij met Touring pitch 14, backed onto kids play park, very noisy, kids screaming and yelling all day until 23:30 at night. No noise restrictions. Kids throwing sand at our caravan.

The pitch itself wasn’t maintained, the ground was slippery with moss.

The touring water point - water flow was just a trickle, taking such a long time to fill the aqua roll.

The facilities were filthy, used toilet roll all over the floor every day, the showers full
of sand. One shower head in the ladies with a broken holder so nowhere to hang up the shower head. No lock on the same shower cubicle.

Overall, we did not enjoy our holiday due to the noise, dirty facilities and poor maintained pitches.

Would never go back!

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Van de manager: Hi Kim,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR