Sundrum Castle Holiday Park

A aimé everything

N'a pas aimé nothing

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A aimé The swimming pool and slide were excellent and the staff were so friendly and helpful.

N'a pas aimé The tent pitch was awful. Like a muddy bog.
The deliveries to the shop were really early so we were woken up at 5:30 most mornings.

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Réponse du gestionnaire : Hi Rachael,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Plenty space

N'a pas aimé Toilets were always filthy

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Réponse du gestionnaire : Hi Robert,

Thank you for sharing your feedback today.

We set a high standard for ourselves, and we’re so sorry to hear this was not met during your recent visit. We will share your feedback with the park directly who will look to make immediate improvements where necessary. ^JC

A aimé Not much to like for an adult opinion but I can imagine the pool for kids is fun.

N'a pas aimé Paid for hardstanding but Pitch was muddy and flooded very easily even though we were higher than other pitches that didn’t flood. Toilets bad but the worst showers (if you can call them that) two showers for the camp site and one doesn’t have a lock, have to hold the shower head as it doesn’t fit on the wall, freezing and dirty. Felt cleaner before trying to navigate the showers. Kids allowed to play football until 11pm when pitch is next to the camping area

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Réponse du gestionnaire : Hi Claire,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Nothing. It was the worst site we have ever stayed at!

N'a pas aimé Touring pitch 14, backed onto kids play park, very noisy, kids screaming and yelling all day until 23:30 at night. No noise restrictions. Kids throwing sand at our caravan.

The pitch itself wasn’t maintained, the ground was slippery with moss.

The touring water point - water flow was just a trickle, taking such a long time to fill the aqua roll.

The facilities were filthy, used toilet roll all over the floor every day, the showers full
of sand. One shower head in the ladies with a broken holder so nowhere to hang up the shower head. No lock on the same shower cubicle.

Overall, we did not enjoy our holiday due to the noise, dirty facilities and poor maintained pitches.

Would never go back!

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Réponse du gestionnaire : Hi Kim,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Lovely pitches, spacious. Close to facilities.

N'a pas aimé Having to use the bathroom in less than 3mins before it going dark 🤣

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Réponse du gestionnaire : Hi Joanna,

Thank you for taking the time to leave such a positive review. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful holiday in the future. ^JC

A aimé Touring caravan in march for two nights.
Phone signal and Wi-Fi weak on our pitch, but that's not a bad thing for us.
Lovely well kept site. Mostly statics. Seems plenty To keep the kids entertained.
Nice relaxing few days.

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Réponse du gestionnaire : Hi Scott,

Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed a relaxing stay on our site and that you found it well-kept and family-friendly.

We appreciate your note about the phone signal and Wi-Fi—sometimes a little digital disconnect can be a nice way to unwind, and we’re glad it didn’t affect your stay.

We hope to welcome you back for another visit soon, whether for a short break or a longer stay! ^EC

A aimé The park was spotless and well equipped. The staff were very courteous. Well done guys 👏. Food was great (Cooked breakfast was well tasty 😋. Touring pitches were well spacious and next to what you needed when touring. Toilet blocks / wash up area / laundry were immaculate. Again well done to the cleaning team 👏. Overall lovely site 😁

N'a pas aimé Well.... Touring pitches have no WiFi not even a signal with your providers data. Emergency calls only I'm afraid unless you go up to the complex where the WiFi signal is very weak. And even at that I had issues even getting a call out. I asked if it would help getting the premium package which they offer at a cost. Don't know how much I didn't ask as I was told it wouldn't probably make a difference as the touring pitch section is bad for signal because of the trees. This issue is ongoing when I asked the receptionist staff about the situation. We left on the Wednesday afternoon and went somewhere close by approx 25 mins away. If you have kids or rely on your phone and your touring this is not the site for you .

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A aimé Not much

N'a pas aimé Swimming pool had multiple broken tiles, my daughter punctured her foot with a bit. Changing room floors filthy, nappy bin in pool overflowing. Awful entertainment. Rubbish cocktails. No WiFi or picking up any kind of internet signal. On site store Nisa absolutely ridiculously priced.....£4 for a small ketchup. Will not be back.

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A aimé The food

N'a pas aimé Food was pricey,
It was noisy to all hours
Many guys working as security
Site was very unclean
It was like staying in govan are of Glasgow for the weekend.
Swimming was over crowded

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