Sundrum Castle Holiday Park

Liked The location is great for travelling in and around Ayrshire providing you drive.

Disliked Camping ground is on a slope, you pick your spot which means as it gets busier theres little space between tents and unorganised chaos. We pitched away from others only to end up with tents pretty much all around us despite being up in a corner. There is no allocated tent parking and it can get busy fast. A few residents seem to have a negative, unwelcoming stance towards campers. One old man in (105) stood and stared down myself and my teenage daughter the full time as we pitched our tent which felt intimidating given that we'd just arrived, I pointed this out to my partner who had also noticed his strange behaviour! He even made hand gestures telling us to move despite us being nowhere near his caravan where he wanted us to go was anyone's guess. At night time you have to navigate others guys lines on route to the toilets in poor lighting because people are randomly pitched everywhere. The facilities are tired, dirty and dated, falling apart. The female toilet block only has 4 stalls, and 2 showers which are shared between the touring caravans and the campers. More often than not toilets we're blocked or dirty. There is almost a cost for absolutely everything and anything on site which could severely impact young families enjoyment at such an expense. Thankfully with older kids it was never our intention to spend much time on the site itself. At night time in the clubhouse I have never seen so many security guards patrolling a site. Food and drinks are expensive for what they provide. The site doesn't seem to operate any form of restriction on noise after a certain time until the morning which unfortunately leaves you vulnerable to others with less consideration. I had also noticed that dogs mess was also a common feature within the camping ground. (None of the campers had dogs). Another issue was rubbish blowing around which only attracted more seagulls.

Recommend to friends Visit again

Liked Easy to get to and good facilities

Disliked Camping is close to all the complex and road so more noise later into the evening

Recommend to friends Visit again

From the manager: Hi there,

Thank you for your review.

We hope to see you again soon. ^SR

Liked Nice holiday atmosphere

Disliked When playing bingo very noisey

Recommend to friends Visit again

From the manager: Hi Andrina,

Thank you for your review.

We hope to see you again soon. ^SR

Liked Easy to get to

Disliked Very grubby and tired facilities

Recommend to friends Visit again

From the manager: HI there,

We are sorry to hear about your stay with us.

Please be assured that your feedback will be shared with the relevant teams for internal review.

We hope to be given the opportunity to welcome you back to one of our parks in the future. ^SR

Liked Would have been really nice but with no signal or internet at all we couldn't stay as have to have signal don't know if it was just because we were put under all the trees away at the back but even going into the arcade part got slight WiFi but no phone service.so ideal for ppl that don't need a phone signal or access to WiFi

Disliked No internet phone signal or digital TV reception, arrived Thursday left next morning 😔 was booked for 3 nights
Had to spend more money on another camp site .

Recommend to friends Visit again

From the manager: Hi there,

We are very sorry to hear about your stay with us.

We're sorry to hear that the lack of mobile signal and limited Wi-Fi coverage affected your stay. We appreciate how important it is for many of our guests to be able to stay connected, whether it's to keep in touch with family or to simply browse the internet.

Mobile signal can vary across the park depending on your network provider and your accommodation's location, particularly in more wooded areas.While we do offer Wi-Fi in selected locations, we understand this wasn't sufficient for your needs, and we're sorry that this meant you were unable to enjoy your stay as planned.

We appreciate you sharing your experience, as feedback like yours helps us understand where improvements can be made. We hope you'll consider staying with us again in the future. ^SR

Liked Good area, use of facilities, enjoyable.

Disliked After night entertainment people coming back hitting and throwing things at the tents.

Recommend to friends Visit again

From the manager: Hello,

Thank you for the great review! We're so glad to hear that you had a good holiday experience with us. Your feedback is incredibly important to us, and we appreciate you taking the time to share it. ^JC

Liked Nice clean site.

Recommend to friends Visit again

From the manager: Hi there,

Thanks for the great review!

We hope to see you again soon. ^SR

Liked Verkehrsgünstig gelegen und recht gute Ausgangsposition für Ausflüge nach Ayr.

Disliked Kleinere, dich beieinander liegende Parzellen, teils im Schatten. Relativ laut, da ziemlich gut frequentiert. Sanitäreinrichtungen nicht ganz auf der Höhe der Zeit und relativ wenige Duschen.

Recommend to friends Visit again

Liked Friendly staff. Pitch was clean and tidy. Instructions to pitch was clear.

Disliked On site food was a bit disappointing. Says restaurant is open from 8am till late, we went to bingo then was going to restaurant to be told it closes at 9pm, only chips and burgers available.

Recommend to friends Visit again

From the manager: Hi Doris,

Thank you for your honest feedback.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back to one of our parks in future. ^SR

Liked Cheap, friendly, swimming pool, playpark

Disliked Restaurant wasn't affordable for a family of 4.

Recommend to friends Visit again

From the manager: Hello,

Thanks so much for sharing your great experience with us.

We hope to see you again soon. ^JC