Sundrum Castle Holiday Park

A aimé They have a lot of things to do, nice camping for family’s.

N'a pas aimé The sanitary facilities were not clean et all. Most of the toilets weren’t working great anymore and were out of toilet paper. You would not expect this since 1 night costs more then 30 pounds.

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A aimé Staff were lovely

N'a pas aimé Noisy. Pitches are too close to the bar and music at night was very loud. Emptying of bottles at night was loud and bar deliveries in the morning. Unable to camp as a group

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A aimé Nothing

N'a pas aimé Dirty. Toilet block wasn't checked the entire time we were there. Used sanitary towel on men's room floor for the duration, and no toilet roll. Swimming pool, we were only allowed 45mins on our first day, and no time on our check out day.

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A aimé Food in the bar was good.

N'a pas aimé Facilities block for tourers was being used by everyone, so not as clean as I would have expected. Swimming pool closed too early.

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A aimé Lovely campsite. Great entertainment.

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A aimé The location is great for travelling in and around Ayrshire providing you drive.

N'a pas aimé Camping ground is on a slope, you pick your spot which means as it gets busier theres little space between tents and unorganised chaos. We pitched away from others only to end up with tents pretty much all around us despite being up in a corner. There is no allocated tent parking and it can get busy fast. A few residents seem to have a negative, unwelcoming stance towards campers. One old man in (105) stood and stared down myself and my teenage daughter the full time as we pitched our tent which felt intimidating given that we'd just arrived, I pointed this out to my partner who had also noticed his strange behaviour! He even made hand gestures telling us to move despite us being nowhere near his caravan where he wanted us to go was anyone's guess. At night time you have to navigate others guys lines on route to the toilets in poor lighting because people are randomly pitched everywhere. The facilities are tired, dirty and dated, falling apart. The female toilet block only has 4 stalls, and 2 showers which are shared between the touring caravans and the campers. More often than not toilets we're blocked or dirty. There is almost a cost for absolutely everything and anything on site which could severely impact young families enjoyment at such an expense. Thankfully with older kids it was never our intention to spend much time on the site itself. At night time in the clubhouse I have never seen so many security guards patrolling a site. Food and drinks are expensive for what they provide. The site doesn't seem to operate any form of restriction on noise after a certain time until the morning which unfortunately leaves you vulnerable to others with less consideration. I had also noticed that dogs mess was also a common feature within the camping ground. (None of the campers had dogs). Another issue was rubbish blowing around which only attracted more seagulls.

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A aimé Easy to get to and good facilities

N'a pas aimé Camping is close to all the complex and road so more noise later into the evening

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Réponse du gestionnaire : Hi there,

Thank you for your review.

We hope to see you again soon. ^SR

A aimé Nice holiday atmosphere

N'a pas aimé When playing bingo very noisey

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Réponse du gestionnaire : Hi Andrina,

Thank you for your review.

We hope to see you again soon. ^SR

A aimé Easy to get to

N'a pas aimé Very grubby and tired facilities

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Réponse du gestionnaire : HI there,

We are sorry to hear about your stay with us.

Please be assured that your feedback will be shared with the relevant teams for internal review.

We hope to be given the opportunity to welcome you back to one of our parks in the future. ^SR

A aimé Would have been really nice but with no signal or internet at all we couldn't stay as have to have signal don't know if it was just because we were put under all the trees away at the back but even going into the arcade part got slight WiFi but no phone service.so ideal for ppl that don't need a phone signal or access to WiFi

N'a pas aimé No internet phone signal or digital TV reception, arrived Thursday left next morning 😔 was booked for 3 nights
Had to spend more money on another camp site .

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Réponse du gestionnaire : Hi there,

We are very sorry to hear about your stay with us.

We're sorry to hear that the lack of mobile signal and limited Wi-Fi coverage affected your stay. We appreciate how important it is for many of our guests to be able to stay connected, whether it's to keep in touch with family or to simply browse the internet.

Mobile signal can vary across the park depending on your network provider and your accommodation's location, particularly in more wooded areas.While we do offer Wi-Fi in selected locations, we understand this wasn't sufficient for your needs, and we're sorry that this meant you were unable to enjoy your stay as planned.

We appreciate you sharing your experience, as feedback like yours helps us understand where improvements can be made. We hope you'll consider staying with us again in the future. ^SR