Sundrum Castle Holiday Park

A aimé Good area, use of facilities, enjoyable.

N'a pas aimé After night entertainment people coming back hitting and throwing things at the tents.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello,

Thank you for the great review! We're so glad to hear that you had a good holiday experience with us. Your feedback is incredibly important to us, and we appreciate you taking the time to share it. ^JC

A aimé Friendly staff. Pitch was clean and tidy. Instructions to pitch was clear.

N'a pas aimé On site food was a bit disappointing. Says restaurant is open from 8am till late, we went to bingo then was going to restaurant to be told it closes at 9pm, only chips and burgers available.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Doris,

Thank you for your honest feedback.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back to one of our parks in future. ^SR

A aimé Cheap, friendly, swimming pool, playpark

N'a pas aimé Restaurant wasn't affordable for a family of 4.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello,

Thanks so much for sharing your great experience with us.

We hope to see you again soon. ^JC

A aimé niets

N'a pas aimé zwaar verwaarloosd park, wat vol gestouwd is met sta caravans en nog een laatste stukje wat ooit camping was.We hadden 4 nachten betaald, zijn van armoe na 2 weggegaan!

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi there, Thank you for your review.
We’re very sorry to hear that you were disappointed with your stay and felt the park did not meet your expectations. It’s especially concerning to hear that this led you to leave early. Your comments regarding the condition and use of space on site are appreciated and will be passed on to management for careful review. We do value all feedback as it helps us improve. ^EC

A aimé Lovely clean site. Plenty to do. Excellent friendly, helpful staff

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Maragret,

Thank you for taking the time to leave such a positive review. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful holiday in the future.

Regarding WIFi, this is provided by a third party named WIFINITY so we kindly ask guests to contact them directly with any feedback or assistance with the service. ^JC

A aimé Was told. When booking no pitches were available then she said would try again 2nd time and she said the would squeeze me in with my m home so I booked 3 nights all the 3days I was in your park there were a lot of pitches were all available so why was I told when booking that I would get three nights in park when a lot of pitches available around the pitch I was allowed to go to pitch 15i was allocated to me and it was not a pitch I would pick as we had a lot of muck and dirt all around my pitch and a bank of soil at one end of pitch which left my motorhome very dirty inside

N'a pas aimé Pitch 15 not very clean as dirt leaves soil around pitch very dirty

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi there, Thank you for taking the time to share your feedback.

We're sorry to hear that your stay did not meet your expectations, particularly regarding the condition of pitch 15. We understand that arriving with a motorhome and finding excess dirt and soil around your pitch can be frustrating, and we apologise for the inconvenience this caused during your stay.

With regards to availability, our team always aims to accommodate guests wherever possible, and availability can change regularly as bookings are confirmed, amended or cancelled. We appreciate your comments and will review how we communicate pitch availability with guests.

Your feedback regarding pitch maintenance has been passed on to the team so that we can ensure areas around touring pitches are kept to the standard our guests expect.

Thank you again for bringing this to our attention. ^EC

A aimé Fantastic campsite with great facilities, clean amenities and a beautiful location. The staff were friendly and helpful, and everything was well maintained. We had a wonderful stay and would definitely recommend it to others. We look forward to visiting again

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Urszula,

Thank you for your wonderful review.

We're delighted to hear you enjoyed your stay and appreciated our facilities, clean amenities, beautiful location, and friendly team. It's fantastic to know everything met your expectations and that you would recommend us to others.

We truly appreciate your kind comments and look forward to welcoming you back again soon. ^EC

A aimé It was easy to use a mobility scooter on site. The food was really good. All the staff we came across were very helpful.

N'a pas aimé BHI

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello Helen,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

A aimé Good facilities for campers, very cheap to pitch

N'a pas aimé Bows at archery were not accurate

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello,

We really appreciate you taking the time out to share your review with us, we’re happy that you’re happy and we look forward to your next visit. ^JC

A aimé No likes

N'a pas aimé No phone or wi-Fi coverage

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Stephen,

Thank you for your honest feedback.

We hope there have been certain aspects of your stay you have been able to enjoy.

We hope to be able to welcome you back to one of our parks in the future. ^SR