Sundrum Castle Holiday Park

A aimé It was easy to use a mobility scooter on site. The food was really good. All the staff we came across were very helpful.

N'a pas aimé BHI

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Réponse du gestionnaire : Hello Helen,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

A aimé No likes

N'a pas aimé No phone or wi-Fi coverage

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Réponse du gestionnaire : Hi Stephen,

Thank you for your honest feedback.

We hope there have been certain aspects of your stay you have been able to enjoy.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé The pool was great.
Playpark was decent.

N'a pas aimé Touring pitches sat directly on the back of the playpark. Eslan waste point was uncovered and directly next to the drinking water tap. Facilities were basic with the toilets rarely flushing meaning they were left full of other peoples filth. Poor signage on the route in and the satnav automatically routes down a very dangerous, impassable and private road.

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Réponse du gestionnaire : Hi Kaysha,

Thank you for your honest feedback.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back in the future. ^SR

A aimé everything

N'a pas aimé nothing

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Réponse du gestionnaire : Hi malcolm,

Thanks for the amazing review, Our team work hard to make sure all guests enjoy their time with us so we are happy to hear we hit the mark for you. Hopefully you will come back and see us again soon. ^JC

A aimé The swimming pool and slide were excellent and the staff were so friendly and helpful.

N'a pas aimé The tent pitch was awful. Like a muddy bog.
The deliveries to the shop were really early so we were woken up at 5:30 most mornings.

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Réponse du gestionnaire : Hi Rachael,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Plenty space

N'a pas aimé Toilets were always filthy

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Réponse du gestionnaire : Hi Robert,

Thank you for sharing your feedback today.

We set a high standard for ourselves, and we’re so sorry to hear this was not met during your recent visit. We will share your feedback with the park directly who will look to make immediate improvements where necessary. ^JC

A aimé Not much to like for an adult opinion but I can imagine the pool for kids is fun.

N'a pas aimé Paid for hardstanding but Pitch was muddy and flooded very easily even though we were higher than other pitches that didn’t flood. Toilets bad but the worst showers (if you can call them that) two showers for the camp site and one doesn’t have a lock, have to hold the shower head as it doesn’t fit on the wall, freezing and dirty. Felt cleaner before trying to navigate the showers. Kids allowed to play football until 11pm when pitch is next to the camping area

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Réponse du gestionnaire : Hi Claire,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Nothing. It was the worst site we have ever stayed at!

N'a pas aimé Touring pitch 14, backed onto kids play park, very noisy, kids screaming and yelling all day until 23:30 at night. No noise restrictions. Kids throwing sand at our caravan.

The pitch itself wasn’t maintained, the ground was slippery with moss.

The touring water point - water flow was just a trickle, taking such a long time to fill the aqua roll.

The facilities were filthy, used toilet roll all over the floor every day, the showers full
of sand. One shower head in the ladies with a broken holder so nowhere to hang up the shower head. No lock on the same shower cubicle.

Overall, we did not enjoy our holiday due to the noise, dirty facilities and poor maintained pitches.

Would never go back!

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Réponse du gestionnaire : Hi Kim,

Thank you for your review.

We are truly sorry to hear about your stay with us and for the disappointment caused.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Absolutely fantastic clean and tidy
Staff very welcoming

N'a pas aimé None

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Réponse du gestionnaire : Hi there,

Thank you for your wonderful review. We’re delighted to hear you found the site clean and tidy and that our staff made you feel so welcome during your stay in April.

It’s especially great to know you had no issues and enjoyed your visit enough to recommend us and plan to return. We really appreciate your kind feedback and look forward to welcoming you back again soon.

^EC

A aimé Lovely pitches, spacious. Close to facilities.

N'a pas aimé Having to use the bathroom in less than 3mins before it going dark 🤣

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Réponse du gestionnaire : Hi Joanna,

Thank you for taking the time to leave such a positive review. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful holiday in the future. ^JC