Hook Farm Campsite

A aimé So spotlessly clean. I usually get the ick when I use campsite loos and showers, but I must say they were amazingly clean!!!
Great pitch and beautiful scenery. The walk along the river in to Lyme is beautiful, so much so that instead of getting an uber we walked there and back with our two dogs both days. Would definiteley stay again.

N'a pas aimé I dislike myself for not reading in the info that you need a much longer electric socket than we had from our campervan to hook up, so we couldnt position properly to use our awning. Our fault though.

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Réponse du gestionnaire : Thank you for the great review. Our head of housekeeping takes great pride in her work. She tries to keep the facilities as spotless as she can. I will pass on your kind comments.

So pleased that you and your dogs had a lovely stay and enjoyed the walk to Lyme Regis.

We hope you can come and stay again soon.

A aimé Nice pitch with great views. Good clean facilities, friendly and well organised. Pub in easy walking range and great walk down to Lyme.

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for the great review and I am pleased you enjoyed the lovely walk to Lyme and of course our village pub. We hope you can visit again soon.

A aimé Location was nice

N'a pas aimé We had a really disappointing experience at Hook farm campsite. We booked a grass electric pitch through Pitchup, making sure to follow the information provided there about what type of van was allowed. When we arrived, we were told our van didn’t meet their requirements even though on Pitchup there was nothing to say this. The most annoying part is they checked us is, showed us to our pitch, watched us park and saw fully what my van was and they waiting until after we were set up to come back and tell us we had to leave in the morning.

What made it worse was that the staff looked at the Pitchup listing in front of us to prove us wrong and ended up having to agree the information was unclear or incorrect. Despite acknowledging that, they still asked us to leave and didn’t offer any alternative solution, flexibility, or help to resolve the situation. After a long journey, being turned away like that was incredibly frustrating and stressful.

After writing a review on google the owner responded still stating that pitch up have their websites t&c’s linked which after checking again, they do not.

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Réponse du gestionnaire : Thank you for the review. Our team did apologise and explained why.

Our insurance does not cover us for guests sleeping in vans and you had booked for a campervan. We have two new members of staff who did not realise until after pitching that you were sleeping in a van and had not brought a campervan.

They did then speak to you and explained that you were welcome to stay the night but would need to leave in the morning.

We refunded you for the remainder two nights and suggested another park. We have also asked pitch up to make it clearer.

Again sorry for any inconvenience.

A aimé Nice size pitch. Wonderful views
Quiet

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Réponse du gestionnaire : So pleased to hear you had a great stay, please come and visit us again soon.

A aimé This is a lovely peaceful campsite - facilities are immaculate; pitches are spacious and we could not fault a thing.
We originally booked for 3 nights but ended up staying an extra night. We were lucky with the weather and enjoyed the glorious river walk into Lyme Regis.
The Indian takeaway van was a bonus and was very good.
We particularly enjoyed the field right next to the campsite where the dogs were able to roam free and have a good run.
Will be back. Truly lovely campsite.
Ignore any negative comments from other reviews - there’s nothing to fault.

N'a pas aimé Nothing all all

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Réponse du gestionnaire : Thank you so much for the lovely review, we are delighted that both you and your dogs had a great stay with us.

We hope to welcome you back again soon.

A aimé Super clean toilets and showers. Friendly and helpful staff. Quiet site (April) and a dog walk directly off the site into a field and beyond. Lovely riverside walk to Lyme Regis and busses run from just down from the bottom of the short hill. 20p for a 4 minute shower, which is plenty long enough and the water was hot. Would be happy to return.

N'a pas aimé The internet was slow causing buffering and disconnection. Occasionally it was good, but never fast. Couldn't get a TV signal either so we listened to a lot of radio. At £4.20 per night for a dog I'd say that was a bit steep as they don't use any facilities except for the poo bin.

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Réponse du gestionnaire : Thank you for the great review, we hope you can come and stay again soon.

Our internet service is free, unfortunately there were recent issues with our internet provider which affected the village. This has now been resolved.

A aimé Well spaced out pitches with a large grass area to use. Sunny , peaceful site with lots of bird song. Public footpath from the site. 10 mins walk to the pub. 1 1/2 mile walk along a good path by the river into Lyme Regis and coast path. Micro brewery at the end of the path. Loved it!
Really friendly staff. Pop up Indian on the Saturday night, perfect after a long walk.
Clean spacious facilities.

N'a pas aimé Maybe an 11 o’clock check out would be better

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Réponse du gestionnaire : Thank you for the great review, the micro brewery is amazing and we stock their beers in our shop. Hope you can visit again soon.

A aimé Spacing of pitches
Clean and airy facilities.
Warm welcome.
Locality to Lyme Regis.
Lovely river walk into Lyme Regis.

N'a pas aimé Nothing

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Réponse du gestionnaire : We are so pleased that you enjoyed your stay at Hook Farm, we hope to see you again soon.

A aimé Nice clean great showers and friendly

N'a pas aimé Lovely riverside walk to Lyme Regis but couldn’t get taxi back

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Réponse du gestionnaire : Thank you for the lovely review we are pleased that you enjoyed yiur stay.

The local taxi firms can get very busy, we always advise pre booking.

A aimé Very attractive site, lovely walk to Lyme Regis

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Réponse du gestionnaire : We are so pleased that you enjoyed your stay and the riverside walk to Lyme Regis which is very popular with our guests.