Brickyard Farm

Me gustó Great views and very private campsite. The saving grace for us was that were the only party in the field and so could choose our pitch

No me gustó The thistles! The whole field is full of thistles. With 3 young children (2 crawling) this was a real problem. Even with shoes on the thistles got in our feet. The website states even meadow suitable for families however this is not the case. There are also a lot of crevices in the field which mean the ground was very uneven and a few of us tripped and rolled our ankles on these.
The gate with coded entry is set too far forward which means in the narrow lane outside campsite you have to stop to open gate, leaving your camper/caravan in the lane which is only wide enough for one vehicle and would be dangerous should a car come the other way. Easily rectified by moving the gate back
No facilities at all other than an Elsan point and very small bin although we were aware of this at time of booking.

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Me gustó Not a lot

No me gustó After saying when booking that we had 3 young children, 2 of them non walking babies and the other a football mad 6 year old and asking if we could go on the grass together as a group we arrived last Friday and were so shocked as there was absolutely no way we could pitch up on the grass as the whole campsite was completely covered in thistles!!
We had travelled for over 4 hours after being stuck in bank holiday traffic and the 2 babies (15 months old) were hot, grumpy and hungry so the first thing we needed to do was feed them, change their nappies and let them crawl about but that was impossible with all the thistles. You told us there were a few thistles on the hard standing edges and to bring a ground sheet for the babies which isn’t practical at all but as I said we didn’t want the gravel pitches.
We were all so disappointed and didn’t know what to do as we had already paid nearly £400 to camp and knew on a bank holiday weekend we would never get into another campsite so we looked around and found an area by the Bell tent that didn’t have as many thistles but the ground was so uneven with holes everywhere it was dangerous but we didn’t have any choice but to set up there as it was better than leaving. This was a family group, myself, 3 daughters, son in law and 3 grandsons who hadn’t met up for a while so we were really looking forward to spending quality time together playing football and rounders and seeing the babies crawling around on the grass.
It was ruined by you not telling us how bad the site was and not even having the decency to come and see us to check things were ok! Felix was very polite and brought us wood over but nobody came on our last night so we never had any wood for the fire pit.
We will be sending a complaint to pitch up too as on their website the ground is listed as a ‘meadow’ which is ridiculous!!
I would like a reply to this complaint within a few days as I feel very strongly that we should all receive some sort of refund. I will await your reply

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Del administrador: We are very sorry you are so disappointed with your stay.
You booked a hand-standing pitch with grass along side.
On arrival you to choose not to stay in the flat area we have set up for caravans but further down the hill, on a slope.
Due to unusually dry weather all summer, no grass or meadow has grown, but the thistles have, which was explained in communications with your group before your arrival.
You requested fire wood two nights of your stay which we delivered, but no fire wood was requested for the final night.
We tried to be accommodating by allowing you to stay in whichever area of the field you choose, away from the allocated caravan space. We checked for the first three days that everything was OK, you did not mention any of your concerns during your stay.
I am sorry you misunderstood, but this year we are only offering caravan/campervan camping and not general field camping.