Brickyard Farm

Liked Not a lot

Disliked After saying when booking that we had 3 young children, 2 of them non walking babies and the other a football mad 6 year old and asking if we could go on the grass together as a group we arrived last Friday and were so shocked as there was absolutely no way we could pitch up on the grass as the whole campsite was completely covered in thistles!!
We had travelled for over 4 hours after being stuck in bank holiday traffic and the 2 babies (15 months old) were hot, grumpy and hungry so the first thing we needed to do was feed them, change their nappies and let them crawl about but that was impossible with all the thistles. You told us there were a few thistles on the hard standing edges and to bring a ground sheet for the babies which isn’t practical at all but as I said we didn’t want the gravel pitches.
We were all so disappointed and didn’t know what to do as we had already paid nearly £400 to camp and knew on a bank holiday weekend we would never get into another campsite so we looked around and found an area by the Bell tent that didn’t have as many thistles but the ground was so uneven with holes everywhere it was dangerous but we didn’t have any choice but to set up there as it was better than leaving. This was a family group, myself, 3 daughters, son in law and 3 grandsons who hadn’t met up for a while so we were really looking forward to spending quality time together playing football and rounders and seeing the babies crawling around on the grass.
It was ruined by you not telling us how bad the site was and not even having the decency to come and see us to check things were ok! Felix was very polite and brought us wood over but nobody came on our last night so we never had any wood for the fire pit.
We will be sending a complaint to pitch up too as on their website the ground is listed as a ‘meadow’ which is ridiculous!!
I would like a reply to this complaint within a few days as I feel very strongly that we should all receive some sort of refund. I will await your reply

Recommend to friends Visit again

From the manager: We are very sorry you are so disappointed with your stay.
You booked a hand-standing pitch with grass along side.
On arrival you to choose not to stay in the flat area we have set up for caravans but further down the hill, on a slope.
Due to unusually dry weather all summer, no grass or meadow has grown, but the thistles have, which was explained in communications with your group before your arrival.
You requested fire wood two nights of your stay which we delivered, but no fire wood was requested for the final night.
We tried to be accommodating by allowing you to stay in whichever area of the field you choose, away from the allocated caravan space. We checked for the first three days that everything was OK, you did not mention any of your concerns during your stay.
I am sorry you misunderstood, but this year we are only offering caravan/campervan camping and not general field camping.