Perran Quay Touring Holiday Park

Positiv Liked the location, close proximity to Newquay and A30

Negativ Facilities are outdated and not very clean, no toilet roll and broken toilet seats. Staff were incredibly rude, I’ve never known service like that. No welcome, helpful information and spoke to us like we were a hinderance. CCTV cameras everywhere watching you and staff walk around with torch’s checking up on everybody. It makes it feel like you’re being watched constantly. Female owner has the worst personal skills I’ve ever known. She is mean to children, shouting at them and has no customer service skills and makes everyone feel uncomfortable.

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Positiv Great location, very tidy, clean site well maintained. Lovely campsite, but unfortunately the atmosphere let it down.

Negativ The campsite itself is lovely and has a lot going for it, but unfortunately our experience with the staff/owners left a lot to be desired. They came across as very rude and abrupt, and we had several frosty interactions during our stay. Even our very first meeting, when we walked into reception and said hello, we were met with a sharp response of simply, “Name!”

From that point onwards, we were left with a very uneasy feeling and found it difficult to fully relax. We constantly felt as though we were being watched, not only by the cameras around the site but also by staff who seemed to be walking around and monitoring the site almost constantly, including during the evenings. On the odd occasion we did receive a smile, it actually felt more unnerving given the general atmosphere.

I also wouldn’t describe the site as particularly child-friendly. On a couple of occasions, our children were sharply told that they needed an adult with them at all times, despite the fact that we were walking just behind them. Rather than taking a moment to check whether they were actually accompanied or looking to see if we were nearby, they were immediately told off for being on their own. We completely understand the need for site rules and supervision, but the way this was communicated felt unnecessarily abrupt.

We weren’t the only campers who felt this way either. We had conversations with a number of other campers who had experienced similar negative interactions with the staff. The overall feeling seemed to be that people were walking on eggshells and constantly looking over their shoulders rather than being able to relax and enjoy their holiday.

It’s worth saying that there are also people who live on the site, and everyone we met was extremely friendly, welcoming and helpful — so this is definitely not a reflection of them.

It’s such a shame because we genuinely would have loved to have made this our new yearly camping destination. The site itself is lovely, but unfortunately the frosty and uneasy atmosphere created by the staff completely overshadowed the positives for us. Sadly, because of this, we won’t be returning.

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Positiv Location is good, large pitch sizes clean site great security with gate to get in and out with card to access it
bill who works there is lovely helpful and friendly great access to local areas and shops

Negativ The main staff was not very welcoming or friendly very rude at times and abrupt to adults and children

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Positiv Nice site clean

Negativ Bar prices way too expensive twice the price of drinks back home ! Then for example they say bingo but fail to tell you only on Sunday night! Plus music quiz night we had to leave before our hearing was damaged permanently!

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Vom Platzbetreiber: Thank you for taking the time to leave your review. We are sorry to hear that your stay at Perran Quay did not meet your expectations.

We do have a small on-site bar, exclusively for guests staying on the site. As it is only open during May half term and the summer holidays, we do not have the same buying power as large chains or busy local public houses. Despite this, we always aim to remain competitively priced within the local area.

We would also like to clarify the entertainment information. Bingo is advertised on the main entrance door when guests first arrive for check-in, on the entrance to the bar, and again near the till. A text message is also sent to guests on the morning of each entertainment evening. The same applies to our quiz nights.

Our quiz night is advertised as a music quiz, where teams are asked to name the song, artist and year, along with some TV theme tunes and children's cartoon themes. The particular evening you attended received a round of applause from those taking part, and we were pleased that the majority appeared to enjoy it. The quiz is free to enter, with a £25 food and drinks voucher awarded to the winning team.

We are also located on the main road between Newquay and Perranporth, so guests are aware of the road location when booking.

Finally, regarding the Wi-Fi rating, we are unsure why this was scored so highly as a negative when we do not advertise Wi-Fi as a facility. The fact that Wi-Fi is not available is clearly stated on both Pitchup and our own website, so this should be apparent before booking.

We appreciate that Perran Quay may not be the right fit for everyone, but we hope this provides some clarification for anyone considering a stay with us.

Positiv The pool was the most attractive feature of the camp site. It was a god send in the heat and the fact it was open so late, it allowed us to chill with the kids after a day of travel/beach. The food was delicious and appreciated the text messages from the owner on the day with food recommendations and options to pre book. Facilities were clean and modern. Space for multiple families to clean up. The site was lively with families but once it was 10pm it was deadly silent. Our pitch was huge compared to other sites, plenty of space for parking and additional awning or gazebo. Fantastic location, we did park and ride to Newquay which was five minute drive from campsite, free parking and £10 for family of four return. Made beach trips really easy. Family run site and all adults and children we interacted with were friendly, polite and helpful.

Negativ Few more options at the shop but honestly this is the only thing I could say.

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Vom Platzbetreiber: Thank you, Paddy, for your lovely review and for choosing to stay with us at Perran Quay. We are so pleased you enjoyed your stay, and we would definitely welcome you back in the future!

We only have a small shop area on site. As there is a large Morrisons within 3 miles, along with several other larger shops nearby, most guests tend to stock up before or during their stay. Unfortunately, this meant that some of the stock we carried was regularly going out of date, so we made the decision to reduce the range we offer rather than continue to lose money on unsold stock.

We now mainly stock the essentials and a few treats, including:
• Small children's toys
• Ice creams
• Soft and cold drinks
• Biscuits and snacks
• Cans of alcoholic drinks
• Milk, tea and coffee
• Cleaning products and bin bags
• Dog poo bags

We also have local area information and leaflets available, as well as a book-swap area for guests to enjoy during their stay.

We appreciate that our shop is small, but we hope the essentials we do provide are useful, while the larger supermarkets and shops nearby offer plenty of choice for anything else you may need.

Thank you again for your kind review, Paddy — we really appreciate it!

Positiv Small site not overcrowded, clean facilities and really friendly staff the pool Is a bonus although there are plenty of beautiful beaches short drive away. A great central location to explore what Cornwall has to offer

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Vom Platzbetreiber: Thanks so much Chris

Positiv Everything

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Vom Platzbetreiber: Thank you, Clare, for your lovely review. Hopefully, we'll see you again soon

Positiv Clean toilets/showers and campsite.
Ice pack facilities
Lots of space /privacy (except drone)

Negativ We had a drone for an hour over 5 evenings going over and hovering above our tent.
I did complain and was told to find out who it was and I said whereabouts it was coming from. I was told that drones are allowed if they have a licence but this isn't the case on a campsite. They are not allowed. It should be put in their policies/ made aware of no drones

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Vom Platzbetreiber: I did indeed ask you to see where it landed, as you seemed to know where it was coming from.
Also, did you notice it stopped flying? I did eventually find the owner and ask if they would mind not flying, and they were very understanding and stopped.

DJI Mini 4 Pro (under 250g): potentially legal to fly, subject to the A1 rules, campsite permission, privacy, airspace restrictions and not flying over crowds.

Positiv Very friendly owners and staff, Lovely good sized pitch, Nice clean facilities, Good sized outdoor pool, Bus stops right outside caravan park to newquay and Perranporth, We found the bus service to be really good running every hour or every 2 hours on a sunday

Negativ Not really a dislike but signal not that great but to be expected

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Vom Platzbetreiber: Thanks so much, Angela, for your lovely review. It was a pleasure having you stay with us

Positiv Good site & friendly staff

Negativ Campers should bring a hammer for pegs , stones under grass , I forgot this time ops .

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Vom Platzbetreiber: Thank you so much for your lovely review! 😊

We do indeed have hardcore deep under the grass. Without it, we’d be very soggy when it rains, and vehicles could easily get stuck! Luckily, we’ve never had that problem, so the plan has worked really well and we have excellent drainage.

And yes… it’s always wise to bring a hammer when camping! 😂🔨

Enjoy the rest of your summertime