Monkey Tree Holiday Park

Positiv We had an absolutely brilliant time! We left a day early because unfortunately we were all struggling with the heat! It had literally every single facility that was needed and we will definitely return!

Negativ I wouldnt say dislike it was just a shame we couldn’t spend the day at the pool! I understand there was such a lot of people it would be unrealistic to expect to stay longer than our timeslot but its something I honestly didnt think about prior to booking!

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Positiv We stayed for four nights on one of the electric hook‑up pitches. Pitch 143 was in a peaceful spot by the trees. The toilet block was very basic but clean. I must commend the staff, who worked long hours during the day to keep it that way. I simply cannot believe how disgusting some ladies can be — it became very clear as soon as the cleaning staff went home for the night.
Quite shocking, really.

I also appreciated the fact that there was a shop on site, as well as a small amusement arcade.

Negativ I decided to book Monkey Tree based on the fact that it was close to Newquay and had an on‑site pool. Unfortunately, the whole experience was rather disappointing due to the admin staff and the very chaotic approach to customer service. This was my first visit to the site, yet I received no welcome pack — only a map. In the end, I never connected to the on‑site Wi‑Fi, as I was never given a password. There was also no information provided about the swimming pool.

I discovered the hard way that there was a one‑hour time limit per guest. This was later hastily changed to a set of rather impractical booking slots “to make things fair”, communicated to guests by email. It was impossible to book a slot through Reception; I was told, quite bluntly, to go to the pool myself and book directly with the swimming pool team.

The worst part was that we all had to queue in full sun — on one of the hottest days of the year — just to book a swimming slot. Unfortunately, the pool staff were aloof and not at all welcoming, which left me feeling like an inconvenience.

Additionally, although the pool apparently has a capacity of 150 guests, there were only a handful of loungers and five parasols, all in full sun. When I asked about parasols, I was told that the five already taken were all that were available. I left the pool after 25 minutes, genuinely concerned about heatstroke.

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Positiv - The swimming pool
- The parks

Negativ - The loose grass in the pitch, I understand that there is a reason for this but it makes everything really messy
- The amount of grass on the toilet floors due to the loose grass in the pitch
- Some toilets weren’t regularly cleaned, so I went to different ones
- Washing up area wasn’t regularly cleaned, and people didn’t clean up after themselves
- We stayed and paid a lot of money to be able to use the pool facilities, we could only use it once. We have to wire for 40 minutes in the baking sun to then only have half an hour in the pool.

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Positiv Good range of facilities for kids.
Clean and well maintained.
Staff friendly.
Spacious pitches.

Negativ Noise level across the site high.
Rowdy groups of adults screaming and swearing at there children whilst getting increasingly drunk.
Reception staff quickly dismissed queries on phone before arrival, one being about the noise levels as it was almost warned in the pre arrival email but when asked if perhaps we should look for a quieter area were quickly just told we would be fine, in fact it was very noisy and our children stuggled to sleep.

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Positiv Great facilities, great pitches (I’m sure we had a premium hard standing) and great location not far from beaches and town.

Negativ Map indicates ’scoop ice cream’ but staff had no idea where the ice cream shop was. So I had disappointed kids.

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Positiv We loved how much the kids had to do and the entertainment was great. Park was well maintained and looked fantastic. I would recommend anyone to go and vist!

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Positiv Pitches all seem to have more than enough room. Site is laid out like a lovely park with plenty of flowers and different types of tree. A lovely quiet peaceful place this time of year

Negativ Nothing

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Positiv Lovely, clean pitches with hedges between which made it feel more private. Facilities were always very clean and working well. Plenty of toilets and showers in case some were in use. Showers are push to use, which I liked as we have had to pay for showers separately at other sites. The onsite shop is well stocked and reasonably priced. Staff were very friendly and accommodating. Most recommended things for us to do and stopped to talk to us. We had a noisy neighbour (absolutely no fault of the site itself) and security came to deal with them when it was passed the noise curfew. Was in general a very quiet site. The security made us feel very safe, always present at the entrance at night. Barriers at the entrance to stop people from coming in. Close location to most places we wanted to visit, around 10 minutes to Newquay centre. The pool area was very clean. We would definitely visit again. We would like to come back in season to eat at the restaurant etc. We just used our mobile data so can’t comment on the WiFi. Is located just off a road and we were pitched near the front but was not bothered by any traffic sounds etc.

Negativ It is advertised as a heated pool but we had some very cold swims. Didn’t put us off using it again but just a note.
It was made very clear to us that onsite activities and services would be running at a lower capacity due to being off season. We had absolutely no problem with this, it was just that staff didn’t seem to be able to tell us when things were happening. Again, no problem with things being closed as we chose to come when it would be quieter, there just seemed to be some confusion amongst staff. We understood that the pool couldn’t be predicted due to weather, it’s just when we asked when other things were open, most staff said they were unsure.
The toilet block for our section was not open but there were no signs and no one told us on arrival. It didn’t affect our stay as the open toilets were actually closer. However, would have been nice for staff to tell us there was only one block open to avoid the confusion.

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Positiv The pitch was a amazing size and the staff at the reception were friendly and welcoming.
There is a park and a football court there for families with young children to do .

Negativ The golf course is closed for most of the day and seems very expensive if you want to play on it.
The chippy was not open, so we couldn't get any tea for our first night there.
Also, there wasn't any communication to say that you could have bought food at the venue, nor did we see any menu to see what was on offer. I think there should be a menu list and prices on the outside of the building on a wall for us to see, or more information about it in the leaflet.

As for the schedule, there is no time listed for when the main event starts.

Also, the speakers in the venue are so loud they vibrate through you.
The microphone was overpowering.

I also noticed that there was a rule about no dogs after 6 pm, but there were dogs in the venue way after that time, which means the rules are not kept.v

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Positiv Great reception welcome by Jack or could've been Jake not sure but anyway brilliant service.
Great pitches and amenities.
Lovely chips!

Negativ A few things closed
Shop was a bit pricey ( £2.75 for half a loaf of bread is extortionate sorry)
No supervision in play barn area...there was 2 older boys we had to tell politely not to climb up the safety netting.

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