Monkey Tree Holiday Park

Positiv Big pitches / entertainment/ shop / pool / nice hot showers and large cubicle

Negativ People not looking after there kids / kids on parks until 11 pm toilets being used as meeting places / being left dirty by people and there children / unattended children people walking through your pitch to get to showers/ toilets gaps in hedges need to be closed/ fenced off

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Positiv The pool was amazing but if you are on your own with a non swimmer, you are confined to an area which shelves from 0.2m to about 0.7m depth (in a couple of very small areas).

Negativ The pool was first come, first served, in a heatwave, and there were big queues. Locals were also being allowed to come in on day passes. So we had to rearrange our days after being refused entry. If people queued for both morning and afternoon sessions, they got in for both while others who had young children or people with health conditions couldn't queue, so didn't get in at all. Why not do 3 x 2 hr bookable sessions, so everyone know whats they're doing with their day and can get in? Entertainment was way too loud. Lots of camping pitches back onto hedge rows and we found that campers walked across our pitch to get through holes in the hedge behind our tent, using it as a rat run. Really annoying when you're trying to sleep and people are walking past in flip flops, inches from your head. Lots of pitches were like this. Softplay table area wasn't cleaned during our stay...same rubbish and bits of cheese and chips on the tables throughout.

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Positiv Very good camping experience. Everything you would need at your feet. Very helpful staff and extremely polite.

Negativ Loud noise one of the nights potentially drunk not much was done to stop the screaming and shouting this went on for 20 minutes.

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Positiv Excellant size pitch
Friendly staff
Pool was amazing
Mini Golf was good

Negativ NO INTERNET for 1 week outside of clubhouse area
Entertainment was totally dire,Heavy metal on a Saturday was too loud,volume was ridicoulous couldnt speak or have a conversation, entertainment was a total put off every night
Apart from one lady think she was called Louise Jones singers were terrible
Swimming pool was amazing,what wasnt amazing was the quequing to get in you need to be there very early
Showers were too small,not clean enough hairs of some description all over the floors
Courtesy call from reception hours before we left was of no use
The food in the clubhouse was of an below average quality breakfast was cheap ,pizza was awful everything with no herbs chucked on top
No air con anywhere during heatwave
Shop prices extortionate
Marketed as 5 star holiday park.has so much potential to be 5 star but 3 star at the moment sorry

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Positiv Everything from how well kept the grounds are, the pool is incredible, the shear amount of things to do for children.

We could not fault a single thing!

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Positiv The pool really clean and spacious

Pitches lovely and flat
Central to beaches

Negativ Advertise breakfast on boards but restaurant closed .
Dog friendly but could not find dog walking area and could supply dog icecream in shop
Also where push bikes are not permitted needs to be enforced more as myself and my dog almost got knocked down outside clubhouse

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Positiv The whole site.pool ,pitches entertainment areas staff.

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Positiv We had a fantastic family weekend stay. Good size pitches together, bathroom facilities good and clean. Park catered for our grandson very well - he loved the swimming pool. Park grounds well kept, also clean, with some lovely plants and flowers. Reception staff on arrival very friendly and helpful. Location of campsite is fantastic for Newquay and Perranporth.

Negativ Leading up to our stay there was quite a bit of confusion as to what ‘add ins’ had been paid for. We booked 3 pitches through Pitch Up, 2 dogs included with booking. However when I confirmed all out details with the park, they did not have record of the dogs and charged us (only for 1 as a goodwill gesture). Additionally, if you are going as a group - there is a £15 fee for each pitch to be next to another. Quite steep charge, which we believed we had paid but again, just before we arrived - had to pay and extra £15. I would definitely recommend double/triple checking this.
Also - the park say automated balances are not taken, but they are. Not a problem but this came up in the conversation regarding the “missing” £15 for one of the pitches.

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Positiv Nice

Negativ Good

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Positiv Fantastic site, so much to do for the kids and for us adults. The site is absolutely spotless and the workers are always cleaning, busy, friendly and very welcoming. Everything was so close by and very well planned out as far as the site goes.

Negativ There were a certain group of questionable individuals which unfortunately did upset us on 3 occasions. We did then try to avoid certain areas due to this. However, this is not the sites fault at all.

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