Heathside Holidays

Positiv The scenery and setting of the establishment. It was set back in quite a quiet country road, very little traffic. The grounds were relatively well kept. The staff were very friendly and welcoming. The mattress was surprisingly comfortable. The temperature of both the tap and shower were fantastic. And a lovely view from our cabin. The room was spotless for the most part, except the mirror was slightly oily and dirty.

Negativ While I'm trying not to be nitpicky there were a number of issues with the cabin itself that may just be an isolated issue. We stayed in cabin 9 for context. So, the toilet seat was already loose when we arrived and broken off of one of the attachments. The door to the bathroom, despite having a lock, didn't lock. The door to the cabin whilst did lock, couldn't be left unlocked as it wouldnt remain shut, it was ajar, unless you applied great force to lock it. The blinds were filthy, with what I thought was blood stains or potentially just simple dirt marks but who's to say.

We also arrived under the pretense (as advertised) that BBQs were allowed. While I understand we're experiencing a drought and there's fear of wildfires, so a ban or apprehension towards is completely warranted. No message or notification of this was made to us until we'd arrived, checked in and was already too late. A slip of paper was on the table saying "sorry, no BBQs allowed at the moment." Like I say, whilst this is understandable, this should've been conveyed earlier than check in.

The wifi at this accommodation is non existent. You had to stand next to their wifi extender to receive just 1 bar, which quite honestly was no good. Not to mention the wifi didn't extend beyond a 3ft radius.

And one final nitpick. Yes its nature, yes its camping, but the seal on the door was non existent, there were ants parading across the floor, grass hoppers that managed to enter the room all while the door was locked and the accommodation empty.

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Positiv The whole campsite is very open , spacious, well kept and organised. Everything available is easily accessible. We had a fully serviced pitch with electric and water. The shop is exceptionally well stocked,

Negativ Quite expensive but not worry for us

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Positiv Friendly and helpful staff site all clean and tidy will return

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Positiv Very clean facilities , friendly staff,nice room on pitch plenty for kids to entertain themselves

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Positiv Plenty of space away from the sites for ball games etc., a couple of fields just below the Ppsa and camping areas.

Negativ Not much to dislike really. All facilities were kept clean and tidy throughout our 4 night stay.

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Positiv Staff in reception and shop were helpful.
Great location to visit around Suffolk coast
Well sign posted

Negativ The shower and toilets were limited and did not appear to be cleaned during the day.

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Positiv The site was quiet. The shop was well stocked. They did move us to a non ant infested hut for the second night. You can park right next to your hut, which is convenient. There was wifi. The area was pretty.

Negativ The first hut was infested with ants. Literally hundreds and hundreds of them crawling up the walls and all over the counter and shelves. It also had cobwebs in the corners, and insect cocoons in the window frames. The bin was also full of the last guest’s rubbish- so I don’t think it was well cleaned.

We didn’t realise this till about 10 pm- but texted the contact number to see if we could get help. No reply. The next morning we got a text saying we should have called. No apologies or solution. Just “you should have called” the poster with contact number said contact- not call- but anyway. I went to find the site manager in person the next morning who did, after I requested it, allow us to swap shepards huts.

The ladies toilet and shower block was also not well cleaned. It wasn’t clean when we got there- I noticed various rubbish in the shower, smears and hair stuck to the shower wall and rubbish on the floor which did not change over our stay. I strongly suspect therefore, that over the two nights we stayed the bins were not emptied, the one shower not cleaned and the floors not swept.
I did notice they were advertising for a cleaner via a poster in the shop window- so maybe this is the problem?

The sofa beds in the shepards huts were stained, dog haired and very uncomfortable. We stacked both of the mattresses on the floor and added two mattress toppers and slept on that. Obviously not a solution if there is more than two of you staying!

There are blinds at the two windows-but not at the door window. I woke at 4.20 both mornings when the sun streamed through it. A blind would be useful!

It was very hot in the hut. Obviously it is summer and to be expected- but a fan would have been super useful and appreciated . A heater is supplied, so why not a fan for summer? Or the opportunity to rent one maybe? Or mesh for the windows so you could leave them open all night without loads of moths and mosquitoes coming in?

It was such a shame that these issues arose, as this could have been such a nice hut and site.

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Positiv Clean, beautiful location & friendly staff.

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Positiv Very good. Clean campsite. Nice atmosphere. Fields for play/sport. Good location near the sea.

Negativ Would have like another shower. But only queued once as there’s bathrooms in the pods and mobile homes.

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Vom Platzbetreiber: We also have the family room/disabled with extra shower for all to use.

Positiv Clean and great facilities - staff very helpful and friendly
Good location for local amenities and 20 mins away from southwold and all other places of interest

Negativ Going home x

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