Billing Aquadrome

Em va agradar Found site near toilets
Nice stream running through grounds

No em va agradar No-one checked us in, no-one told us where anything was or explained how we find a site or which was ours.
Anyone could have got in and had free accommodation for the night.
Was absolute chaos and we had no idea how it was supposed to.

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Del gerent: Thank you for your feedback. I’m really pleased to hear you found your pitch close to the toilets and enjoyed the stream running through the grounds we’ve tried to ensure everything you need is fairly close by, so I’m glad this worked well for you.

I am sorry that our Welcome Team did not give you directions or information on arrival. They are there to help and support you, as well as ensure the safety and comfort of all our guests, so I apologise that this wasn’t your experience.

Please be assured that our Touring Team, Security, and Welcome Teams are all very aware of who should be on the park. Anyone we are unsure of is challenged.

Your comments are helpful, and we will follow this up to make sure guests receive clearer guidance when arriving.

Thank you again for sharing your thoughts, your feedback helps us continue improving the experience for everyone.

Em va agradar Sense of freedom if you don’t want to use
excellent entertainment and facilities

No em va agradar Mud in areas, some noisy families or teenagers

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Del gerent: Thank you so much for your lovely feedback and for sharing those stunning pictures they really capture the beauty of the park! We’re very lucky to have such a large, open space filled with wonderful wildlife, giving guests that true sense of freedom you mentioned.

We are always looking at ways to improve the park, and signage is something we’re keen to review. Apologies regarding the mud we’re already sleeves-deep in a new project to make further improvements for 2026.

Thank you also for your feedback on security patrols; this has been passed to our team so we can continue enhancing the guest experience.

We hope to welcome you back again soon for another relaxing stay!

Em va agradar Great stay with great amenieties
Well maintained place
Good entertainment activities 4 all

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Del gerent: Thank you so much for your lovely feedback!

We’re thrilled to hear you had a great stay and enjoyed our amenities and entertainment activities. It’s fantastic to know our team’s hard work is making a difference.

We can’t wait to welcome you back for another amazing stay!

Em va agradar Dog friendly

No em va agradar Very muddy due to the works being done on the field the road need some attention
The drains in the showers were not working as they should be.

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Del gerent: I’m so sorry there was a disturbance during your stay we’re just so excited to begin the improvements across the park! I’ll be informing our touring teams about the drainage in the showers to make sure this is addressed quickly.

It’s great to hear you enjoyed the dog-friendly atmosphere, though I completely understand the challenges with the muddy ground while the works are underway. The road surfaces are also on our radar for attention.

I’m sorry your experience led to a 1-star rating we truly want every stay to be a 5-star one! Please do come back soon so we can show you the improvements first hand.

Em va agradar Close to the entertainment areas, plenty of space. Ladies toilets were fine and warm, hubby reported the men's were not as pleasant. Well stocked shop, selling very welcome coffee and pastries in the morning.
We had fish and chips in the evening, which were beautiful and cost £18 each.

No em va agradar We arrived after dark, having never been to the site before so we were a little confused when we were told by the person on the gate 'just park anywhere' Anyway we did, but it was fine!

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Del gerent: Thank you for sharing your thoughts! We’re thrilled you enjoyed our holiday park’s fantastic location, spacious grounds, and beautiful wildlife.

We’re glad the new park shop hit the spot we make sure it’s well stocked, and it’s always great to hear our warm, yummy morning pastries went down a treat! And of course, our famous fish and chips get everyone debating: salt and vinegar or not?

I’m sorry that the men’s toilets weren’t up to standard I’ve passed this on to our touring teams to sort. I also apologise that our Welcome Teams didn’t direct you as clearly as they should have on arrival we’ll make sure first-time visitors feel more confident finding their way next time.

Your feedback helps us improve, and we can’t wait to welcome you back for another stay full of good food, wildlife, and space to relax!

Em va agradar Great site, fun for a family.
Wonderful pitches for campervan

No em va agradar The showers and toilets were not suitable for use really,too small, no where to put clothes, dirty and cold. Sinks not suitable for contact lens wearers

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Del gerent: Thank you so much for taking the time to share your feedback. I’m pleased to hear you enjoyed the site and found it great for families with wonderful pitches for your campervan.

I’m genuinely sorry to hear you were disappointed with the shower and toilet facilities. This is certainly not the standard we aim for. Our facilities should always be clean, warm, and practical for all guests, including those with specific needs such as space for clothing or contact lens care. I will be passing this straight to our touring management team so we can address these concerns urgently.

It’s in our nature to keep improving, and comments like yours help us do exactly that. I do hope we can welcome you back in the future to show the improvements we’re making.

Em va agradar Plenty of space. (was on Shelduck 2)

No em va agradar Toilets were dirty (in the evening, they were cleaner the next morning)
No grey water disposal facilities.
No map provided.
Electric outlet did not work.(was able to hook up to outlet on the next door spot)

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Del gerent: Thank you for your feedback. I’m really sorry to hear you found the toilets dirty in the evening. Our touring teams check these regularly to ensure they’re kept clean, and I will pass this on so we can address it promptly.

Regarding the map, we do email this ahead of arrival, but we also have larger printed maps available at Reception for anyone who may need one. We do have our Elsan waste point located on the touring field, and I’m sorry this wasn’t easy to locate. Clearer signage is something we are actively working on it’s in our nature to keep improving.

Thank you again for sharing your thoughts. We appreciate it and will use this to make things better for our guests.

Em va agradar Lovely site nice and clean

No em va agradar wasn’t obvious that you had to book for swimming and we thought it was free but £5 per person

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Del gerent: Thank you so much for your feedback!

We’re delighted to hear you found the park lovely and clean our teams work hard to keep everything looking its best.

Regarding swimming, if your holiday was booked directly with us, activities such as swimming are included at no extra cost. It sounds like there may have been some confusion, so we’d really love to take a look at your booking and clear that up for you.

Please do contact us. We’ll happily review your booking and make sure everything is as it should be.

We hope to welcome you back again soon it’s in our nature!

Em va agradar Great for riding bikes with a new rider. Clean site, great pump track. Entertainers and staff were kind.
Changed my booking for free because of high winds being dangerous to tow so I’m very grateful!

No em va agradar Everything closed very early or didn’t open. Maybe because it was a Sunday but I didn’t expect it.

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Del gerent: Thanks so much for your lovely feedback we’re thrilled you had a great time! It’s awesome to hear you enjoyed the clean park, friendly team, and our amazing pump track (fun fact: it’s actually based on the Silverstone track!).

Our park teams work super hard to keep everything spotless and are always up for a chat, a laugh, or to lend a helping hand they’re some of the best around!

During quieter, out-of-peak times, a few facilities may close a little earlier and there might be fewer activities running. If you fancy a busier vibe next time, we’d recommend booking during peak season when the park is buzzing with things to do and loads of fun to be had!

We’re so glad you enjoyed your stay can’t wait to welcome you back for another great break!

Em va agradar Was close to where we need to go in the evening.Good location

No em va agradar Very busy

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Del gerent: Thank you for sharing your feedback. We’re so pleased to hear you enjoyed the convenience of our location. We do understand it can feel busy at times, especially during peak periods, but it’s in our nature to do everything we can to make sure all our guests have a comfortable stay.

You may like to come and try us out during an off-peak period, when there are fewer holiday guests and less activities and entertainment taking place. This may suit you better, and we’d love the chance to welcome you back.