Billing Aquadrome

Gostou: Lovely, clean, tidy and staff friendly

Não gostou: This is an only card payment resort which I feel discriminate people who wish to paid by cash. I was not told this or advised about this on booking or arrival at the site
But slot machine are cash doesn’t make sense

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Do gerente: Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you found the park lovely, clean, and our team friendly that’s exactly the experience we aim to provide, and I’m glad that part of your stay met expectations.

I’m genuinely sorry about the inconvenience caused by our card-only payment policy. I completely understand how frustrating that must have been especially when it wasn’t made clear to you during booking or upon arrival. You absolutely should have received a pre-arrival call, which is when we normally go through important details like payment options and other useful information for your stay. I’m so sorry this was missed and will follow up with our team to ensure this doesn’t happen again.

You also raised a really fair point about the slot machines accepting cash I agree it can be confusing. These machines are managed by an external provider, which is why they operate differently from the rest of the park facilities.

Thank you again for your honest feedback it’s invaluable and helps us improve. I really do hope we have the opportunity to welcome you back for a smoother, more enjoyable stay next time.

Gostou: Absolutely loved the park our pitch was Shelduck Two. Plenty of space and all services on pitch. The showers were spotless. There is plenty of things for kids to do. Highly recommended

Não gostou: Nothing

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Do gerente: Thank you so much for your wonderful review! We're thrilled to hear you loved the park and enjoyed your stay on Shelduck 2.

It's great to know the pitch layout and facilities met your needs, we are especially pleased you found the showers spotless and that the children had plenty to keep them entertained.

Your recommendation means a lot to us, and we hope to welcome you back again soon!

Gostou: The swimming pool, the grass spaces to play games with the kids. The kids ace throwing.

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Do gerente: Thank you for your lovely feedback!

We are so glad to hear you enjoyed the swimming pool and the open grassy spaces perfect for games with the children. Great to hear the children had fun with the axe throwing too!

We hope to welcome you back again soon.

Gostou: Great set up for children, plenty to do in close proximity.

Não gostou: No shop on site. Timings of train ride not signed anywhere

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Do gerente: Thank you for your feedback we are so pleased to hear you enjoyed the setup for children and the variety of activities nearby — it's great to know the location worked well for you.

We appreciate your comments about the shop, the good news is the on-site shop will be opening very soon, which should make your next visit even more convenient.

We hope to welcome you back again soon.

Gostou: really good

Não gostou: pitches a bit small with extra car

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Do gerente: Thank you so much for taking the time to leave your feedback it really means a lot to us.

We have been working incredibly hard behind the scenes to make a number of improvements across the park, and it’s lovely to hear that you enjoyed your time with us. We’re definitely not done yet!! there’s more to come as we continue to make the park even better for our guests and owners.

I’d love to know what was your favourite memory from your stay?

Thank you also for your comment regarding the pitch sizes, we did carefully plan out the space to accommodate both the accommodation and a car, but we really appreciate your feedback and will take another look to see if any adjustments can be made.

We are always open to ideas that help improve the guest experience.

Hope to welcome you back again soon

Gostou: Entertainment staff

Não gostou: Most of it
You’ll be extremely underwhelmed and disappointed they are over stretched and not nearly enough staff for the site. There are too many things to put them all on here sorry but will not be returning. We are easily pleased but nobody knew what was going on and when or where our pitch was and we paid for a premium pitch and you have to drive to the venue for entertainment it’s too far to walk. Oh and no WiFi and don’t do the activities they are a rip off and no supervision on the water activities I have a video.

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Do gerente: Thank you for taking the time to share your feedback, we are genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate you highlighting the areas where you feel we could improve.

We’re continuously working to enhance our guest experience, including staffing levels, signage, and activity supervision, and your comments have been shared with the relevant teams for review.

Your feedback will certainly help us as we make further improvements across the park and we do hope to see you again.

Gostou: For the amount of people staying the shower blocks where kept to a good standard

Não gostou: When we first got there we was directed to anything the right, I stated I had a fully serviced pitch but there were none left and the guy who was showing us in said its first come first served that is not good enough when you paid for something and never got it. Safety concern with children riding bike the wrong way into on coming traffic.

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Do gerente: Thank you for your feedback. We're really pleased to hear you found the shower blocks maintained to a good standard during your stay.

We’re very sorry to hear about the confusion regarding your pitch on arrival. We understand how frustrating that must have been, especially when you’ve booked a fully serviced pitch. We have now assessed this issue and made improvements to ensure guests are correctly directed to the pitch they’ve booked. Please also note that all our pitches come with electric provided as standard.

Regarding your safety concern, we take guest safety very seriously and are reviewing how we communicate park guidelines, particularly around bike safety and traffic flow, to all visitors.

Thank you again for taking the time to share your experience—it helps us continue to improve. We hope to welcome you back in the future.

Gostou: No too busy, so was wonderful to walk round with young children. Plenty for them to do activities etc

Não gostou: Tree overhanging pitches. So had to be extra careful getting van on and off the pitch

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Do gerente: Thank you so much for your feedback.

We're really pleased to hear you enjoyed the peaceful atmosphere and that your little ones had plenty to do during your stay that’s exactly what we love to hear.

We hope to welcome you and your family back again soon for another lovely stay.

Gostou: Lots of facilities for the kids to do and relatively safe.

Não gostou: Staff not always that helpful or friendly. Accepts dogs but not really anywhere to walk them. Could do with an information pack that is clearer on how to find things to do on site.

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Do gerente: Thank you for sharing your feedback. We’re glad to hear you found plenty of facilities for the children and that you felt the site was relatively safe.

We’re sorry to hear that your experience with our staff wasn't as positive as we would have hoped. We take pride in offering excellent customer service, so your comments will be reviewed with the team for improvement.

We are a pet-friendly park and there are a number of lovely walks to be had with your furry friends. We’re also in the process of improving the information regarding walking and cycling in the area to make it easier for our guests to explore.

We appreciate your suggestion for a clearer information pack and will consider ways to make it easier for guests to find things to do on-site.

Thank you again for your valuable feedback, and we hope to welcome you back soon for a better experience.

Kind regards

Gostou: our visit was okay. The swimming facilities were decent, but I was disappointed that there were no family changing rooms—only separate male and female ones. This made things a bit awkward for my 11-year-old.

We did visit the Willowlake Aqua Park, which my kids absolutely loved. However, it's worth noting that access to this was not included in the park entry and came at an additional cost.

Não gostou: Our holiday was a real mix. The swimming was okay, though it was disappointing that there were no family changing rooms—only male and female ones—which made it awkward for my 11-year-old.

The Willowlake Aqua Park was a highlight, and my kids loved it, but it wasn’t included in the park pass and came at an extra cost, which wasn’t made very clear.

Unfortunately, the rest of our stay was let down by some serious issues. People at the pool table didn’t care that others were waiting, and when I asked if my kids could have a turn, it actually led to a physical altercation. That incident completely ruined our holiday, and we’re still waiting for a response from the park about our complaint.

What was worse is that the security guards didn’t seem to care—adults who appeared to be under the influence were messing around in the kids’ areas, and the guards were either standing around smoking or acting like they were on a power trip, with no idea how to actually manage the situation.

Kids were running around completely unsupervised, and the arcades—while fun—had a lot of broken machines.

If you’re looking for a safe, family-friendly place, sadly, this isn’t it.

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Do gerente: Thank you so much for taking the time to share your valuable feedback. We strive to ensure all our holiday guests have the very best experience, creating lasting memories along the way.

We will be reaching out to you directly to discuss your concerns in more detail and hope to hear from you soon.

Kind regards