Billing Aquadrome

Kedvelték Lovely site nice and clean

Nem kedvelték wasn’t obvious that you had to book for swimming and we thought it was free but £5 per person

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Kezelői megjegyzés: Thank you so much for your feedback!

We’re delighted to hear you found the park lovely and clean our teams work hard to keep everything looking its best.

Regarding swimming, if your holiday was booked directly with us, activities such as swimming are included at no extra cost. It sounds like there may have been some confusion, so we’d really love to take a look at your booking and clear that up for you.

Please do contact us. We’ll happily review your booking and make sure everything is as it should be.

We hope to welcome you back again soon it’s in our nature!

Kedvelték Great for riding bikes with a new rider. Clean site, great pump track. Entertainers and staff were kind.
Changed my booking for free because of high winds being dangerous to tow so I’m very grateful!

Nem kedvelték Everything closed very early or didn’t open. Maybe because it was a Sunday but I didn’t expect it.

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Kezelői megjegyzés: Thanks so much for your lovely feedback we’re thrilled you had a great time! It’s awesome to hear you enjoyed the clean park, friendly team, and our amazing pump track (fun fact: it’s actually based on the Silverstone track!).

Our park teams work super hard to keep everything spotless and are always up for a chat, a laugh, or to lend a helping hand they’re some of the best around!

During quieter, out-of-peak times, a few facilities may close a little earlier and there might be fewer activities running. If you fancy a busier vibe next time, we’d recommend booking during peak season when the park is buzzing with things to do and loads of fun to be had!

We’re so glad you enjoyed your stay can’t wait to welcome you back for another great break!

Kedvelték Was close to where we need to go in the evening.Good location

Nem kedvelték Very busy

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Kezelői megjegyzés: Thank you for sharing your feedback. We’re so pleased to hear you enjoyed the convenience of our location. We do understand it can feel busy at times, especially during peak periods, but it’s in our nature to do everything we can to make sure all our guests have a comfortable stay.

You may like to come and try us out during an off-peak period, when there are fewer holiday guests and less activities and entertainment taking place. This may suit you better, and we’d love the chance to welcome you back.

Kedvelték Lots to do for kids, plenty to choose from.

Nem kedvelték There was dog droppings everywhere, it’s was really unpleasant. We had to throw away our awning floor as it was everywhere plus a place when you empty waste water was blocked.

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Kezelői megjegyzés: Thank you so much for your feedback! I’ve already notified our touring teams about the waste water pipe so this can be sorted right away.

As for the dog mess, our park is home to a lot of wonderful wildlife from our many birds to the mischievous Mr Fox so it could well have been one of them leaving their mess behind! That said, we’ve placed plenty of dog bins around the park and always encourage all dog owners to be responsible and clear up after their pets. My apologies that this affected your stay.

On a brighter note, we’re so glad you enjoyed how much there is to do here. Our park is bursting with activities, facilities, and a fun-packed entertainment programme for all ages something we’re really proud of and always working hard to deliver.

We’d love to welcome you back soon for another fun-filled break!

Kedvelték The pitch

Nem kedvelték The toilet block. The toilet/shower block is a glass door! Which cannot be locked. The 4 shower cubicles can be looked over at the bottom and the top which is very disturbing. Anyone could walk into those blocks and look under or over at the person showering. I have never stayed somewhere before that is ok with this. Each cubicle should be self contained. As a result I didn't shower for two days. This needs to be addressed before I would consider staying on this site again. Plus the toilets were filthy each morning.

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Kezelői megjegyzés: Thank you for sharing your feedback with us. I’m really sorry to hear about your experience with the toilet and shower facilities. It’s in our nature to want all of our guests to feel comfortable and safe during their stay, so I completely understand your concerns.

We will review your comments with our touring team to see how we can make improvements, especially around privacy and cleanliness, as these are both very important to us. Please know that your feedback has been taken on board and will be addressed.

It’s in our nature to listen, learn, and improve, and we do hope you will consider giving us another chance in the future so we can provide you with the experience you should expect from us.

Kedvelték This place has lots of activities for children, very quiet at night. Toilets and showers are great and lots of them.
We really enjoyed a few days' break

Nem kedvelték We didn't know where to go, staff at the gate didn't tell us anything

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Kezelői megjegyzés: Thank you so much for your feedback! We’re thrilled you enjoyed all the activities and had a peaceful, quiet stay plus those sparkling toilets and showers! Our team members work hard to keep everything in tip-top shape for all our guests.

We do apologise that our welcome team didn’t point you in the right direction. You should have been guided straight to the Touring Hut, where our touring team members would have looked after you and made your arrival super smooth.

It’s in our nature to take feedback on board, and we’ll make sure future guests don’t end up on a little “Touring Hut treasure hunt.” We’re so glad you had a great few days, and we can’t wait to welcome you back for an even smoother, more fun start next time!

Kedvelték Nice and perfect area

Nem kedvelték Nothing

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Kezelői megjegyzés: Yay! Absolutely nothing to dislike? You’ve just made our day! We’ll happily take that as a 10/10 holiday win Can’t wait to roll out the welcome mat for you again soon same perfect vibes guaranteed!

Kedvelték That you could pick you own pitch

Nem kedvelték Goose poo everywhere
couldn’t use any indoor facilities with the dog

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Kezelői megjegyzés: Thank you for your feedback! We’re thrilled you enjoyed being able to pick your own pitch we know how much our touring guests love that freedom.

We’ve taken your comments on board and have relooked at the way we welcome our touring guests. We’ve now removed pitch numbers so everyone is guided to the area rather than a specific pitch, making arrivals much smoother.

We also love welcoming your furry friends, as they’re such an important part of the family. They’re welcome in our venues, arcades, outside areas and don’t forget the Tough Mutter! So much fun for everyone to enjoy together.

It’s in our nature to take feedback on board, and we’ll continue improving to make sure all guests two-legged and four-legged have a fantastic stay.

Kedvelték The staff were the best thing there.

Nem kedvelték The site was very dirty. All closed and no restaurants open. One food kitchen was open till 6pm. There was geese mess everywhere and the aqua park on the lake was in a terrible mess from bird mess.

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Kezelői megjegyzés: Thank you for sharing your feedback, Our park teams are some of the best around, and we celebrate the hard work they put in every day. I’m sorry you found parts of the park to be dirty our teams are always busy ensuring the park is clean and tidy, and the extra bins will also help with this.

When the park is quieter, we may limit the opening times of some venues and eateries, as they are not needed for as long when demand is lower. We are incredibly fortunate to be set in stunning surroundings with Mother Nature all around us. With this comes our cheeky wildlife, including many birds, which can sometimes cause mess. While this may be inconvenient at times, we celebrate it as it shows the freedom and natural beauty of the wildlife that shares our park.

It’s in our nature to take on board your comments and do better, and we hope to welcome you back soon for another enjoyable stay and hopefully a higher rating!

Kedvelték Freedom to choose what ever pitch you wanted. Toilets and showers kept clean.
The staff I spoke with were helpful.
I didn't use any of the activities but there appear to be a lot to do.

Nem kedvelték Seems to be a popular place to smoke weed. The smell of it is never far away when you have a walk round.

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Kezelői megjegyzés: Thank you for your feedback! We’re glad you enjoyed the freedom to choose your pitch and that the toilets, showers, and team members made your stay pleasant.

We do hold a zero-tolerance policy on drugs, and our teams will challenge this if seen. Our touring teams are working incredibly hard to ensure the pitches are clean and tidy, along with the shower blocks. It’s in our nature to always look to improve, and we’ve recently changed the arrival process for our touring guests, so we’re glad it seems to be working better.